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RealDoll Reviews 

88
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional product quality, detailing how the items look remarkably lifelike, beautiful, and provide wonderful satisfaction during their daily use. Consumer feedback reflects the wonderful support, fast shipping times, secure packaging, and extremely reliable communication received throughout their entire online purchasing journey. However, some people mentioned experiencing significant delivery delays, missing components, color discrepancies, and exceptionally long waiting periods for their packages to arrive. A few reviewers also noted receiving poor communication and no helpful customer service response after encountering serious problems with incorrect or flawed shipments.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptionally high quality... See more

Quality

Clients share high satisfaction regarding quality, frequently praising the realistic appearance, exceptional... See more

Customer service

Reviewers highlight high satisfaction regarding customer service, frequently praising quick responses,... See more

Order

Reviewers express mixed feedback about order experiences, with some consumers reporting fast processing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently, I got a new and improved face from RealDoll! The face is detailed and the makeup is impeccable! The Best thing about the purchase is knowing that the President Sue is in control of things. N... See more

Company replied

Rated 5 out of 5 stars

Pretty good communication thru out the construction or creation of Violet. Also were willing to bring back sometime I'd seen a couple years ago

Company replied

Rated 5 out of 5 stars

Excellent products! Top shelf for products! Best on the market! Excellent customer service. Been buying products from Realdoll for over a decade ⭐️⭐️⭐️⭐️⭐️

Company replied

Rated 5 out of 5 stars

Real Doll sex toys are like nothing else out there. Not only do they look real, but they feel realistic and amazing. They are pricey, but for very good reason. I have bought several cheaper toys over... See more

Company replied


Company details

  1. Sex toy store

About RealDoll

Written by the company

RealDoll started in 1997, in a supply closet at a Halloween mask factory in California. The founder, a working sculptor, pictured a world where humans and technology could coexist and create together. The first figure took eight months, four hundred pounds of plaster, and a quiet collection of silicone samples stored under his desk. That figure became the foundation for everything the company has built since.

Nearly thirty years later, RealDoll products are still designed, sculpted, painted, assembled, and finished by hand inside the Las Vegas studio — by an in-house team of artists, fabricators, engineers, and roboticists. RealDoll has never been an adult company. It is an art studio that became a materials science company, then a robotics and AI company — in that order. The work has been the subject of movies, documentaries, and serious cultural conversation, and the founder has personally sculpted the majority of the figures the company has ever shipped.

The purpose has stayed the same since day one. RealDoll believes the future of intimacy should feel more human, not less, and that curiosity and play, amplified by AI, are how to get there.

Today, the company is launching its next chapter: an AI companion platform designed for skill building and intimacy exploration, alongside a new generation of intimacy hardware — and the safety, quality, and integrity standards a category like this has needed for a long time.

Our core product offerings remain an essential part of our process. The worlds most realistic companion dolls, dildos, and pleasure sleeves. As seen on Vanity Fair, Slutever, and more international news outlets.

Realdoll leads with it's core values of curiosity, companionship, and the private work of exploring what intimacy means.

Almost three decades in.

Still building.

Designed and manufactured in Las Vegas. Sculpted by hand.


Contact info

4.0

Great

TrustScore 4 out of 5

88 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(88)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would give them 0 stars if possible

I would give them 0 stars if possible. i ordered a robot/doll on May 6, 2022. I have not received it. I reached out to them 2 weeks ago and asked for a refund. I was told by Sam that he wanted to talk about it. I responded via email and I have not received any response.We talked in December. He told me then that they were having a manpower problem and Matt needs to inspect each doll. I was told not to expect it until May 2023. I was offered a free Realdoll head for my troubles but never received it. This time I told Sam that I was not interested in any free head etc.
Just my $ back. I believe the site says orders will take 3-5 months. Its been over 13!

26 May 2023
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site. Waited 6 weeks as they said, nothing ever sent. Tried contacting them for an update. No response. Finally got a refund through PayPal. Place sucks.

13 April 2023
Unprompted review
Rated 1 out of 5 stars

Product was shipped and never arrived…

Product was shipped and never arrived was then sent back to US (been tracking it since placing order) have had very slow correspondence from Jeff at realdoll who was investigating it but never heard anything I have to chase him to now be told it’s lost somewhere in the UK when the tracking clearly says it was exported back to the states and shows the location in the states! NOT the UK
Really disappointed in the level of customer service and care.
Getting the impression they don’t care about their customers and are just interested in with holding a refund even though I have requested one numerous times. Just fobbed off.
I placed the order in October 22!

18 February 2023
Unprompted review
Rated 1 out of 5 stars

This company never answer

This company never answer by mail, or by the chatbox on their website, either on their phonenumbers.

I dont know if this company is scam or??

18 April 2022
Unprompted review
Show reviews in all languages. (88 reviews)

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