The Real Flower Company Reviews 

225
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning, fresh, and fragrant flowers, noting that delivery services are consistently prompt, efficient, and reliable. People also deeply appreciate the beautiful eco-conscious packaging and the remarkable ease of ordering wonderful special gifts online. Some reviewers were not happy with the overall quality, mentioning that bouquets occasionally arrived withered, damaged, or dropped petals far too quickly. A few consumers also felt that certain floral arrangements simply did not last as long as expected, leading to occasional disappointments. Conversely, a small portion of people felt that the visual presentation of some boxes did not fully match online expectations.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting stunning bouquets that are fresh, fragrant,... See more

Quality

Consumers find quality to be positive, highlighting fresh, fragrant, and beautifully arranged bouquets that... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders consistently arrive... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting both satisfaction and... See more

Service

Customers had positive experiences with service, noting exceptional support, amazing products, and super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly beautiful flowers . With character and finesse . Secondly great customer service . The personal touch that's always appreciated ( on two Christmas orders I forgot to add a discount c... See more

Company replied

Rated 5 out of 5 stars

Super efficient service & delivery. The most beautiful sweet peas for my daughter. Outstanding quality. The stems were all perfect with a gorgeous scent. Still fantastic a week later. Well worth the... See more

Company replied

Rated 5 out of 5 stars

Having received a wreath as a present I decided to gift some flowers. They too are lovely however, I’d asked for them to be delivered in a specific place where they would been seen by the recipient,... See more

Company replied

Rated 5 out of 5 stars

The quality of the rose bouquet was exceptional; each bloom was fresh and fragrant, and the colours were beautifully subtle. The delivery was spot on with no delays or problems. I love The Real Flower... See more

Company replied


Company details

  1. Home & Garden

Information provided by various external sources

Award winning florists specialising in scent with Provenance as many of our flowers are grown specially for us by our grower farms www.realflowers.co.uk Our team of professional florists make bouquets and arrangements for delivery nationwide in the U...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(225)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The flowers are beautiful

The flowers are beautiful, however, the delivery service needs to be improved for remote areas. For example, flowers ordered to be delivered on a Friday & if no answer they were then not delivered to the following Monday. Luckily the flowers held out.

30 June 2023
Unprompted review
Rated 4 out of 5 stars

Bulk buy of sweet peas for a party

The ordering process was easy and the delivery on time. The only thing I would mention was that the flowers (sweet peas) were pretty limp and tired when they arrived (on the Saturday), admittedly it was very hot weather, but even an overnight drink, as recommended, didn't quite do the trick and dropped a lot of their lower blooms. Our event was on the Sunday, they were over by the next day, Monday. They were lovely (just!) on the day!

11 June 2023
Unprompted review
Rated 5 out of 5 stars

Classic and Perfect.

Never, ever, disappointed with the service or the floristry.
From web page, to delivery, to product - a smile is produced with every order i have made.

It is truly a flagship British business, and once used very difficult not to be your first choice florist.

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Birthday flowers

My mother was so thrilled with the bouquet of lily of the valley I gave her for her birthday, she literally had tears in her eyes when she was opening them. They were beautifully packed and lasted well and the scent ... well it was wonderful!

12 May 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful bouquet, incredible scent

I ordered the Florist's Choice bouquet for a friend's birthday and couldn't be happier with the service! The bouquet looked beautiful, my friend was thrilled and couldn't stop commenting on the scent and packaging. I'll definitely be ordering again.

5 April 2023
Unprompted review
Rated 5 out of 5 stars

Great quality and service

Very, very happy with flowers I ordered for my mothers birthday and as a gift for my wife. The quality of the flowers and the packaging was fantastic, I highly recommend.

20 April 2023
Unprompted review
Rated 5 out of 5 stars

STUNNING

Very user friendly website, I ordered an ‘anniversary’ arrangement, they were so stunning! And smell was equally stunning!! I also ordered 3 hand made glass hearts that were adorable. Would absolutely recommend. I’m totally thrilled.

24 April 2023
Unprompted review

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