Rebrandly Reviews 

200
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

Rebrandly is very easy to use to create new, rebranded links for any URL. You can also edit those links so if your target changes you can update the branded link with the new target URL and not have t... See more

Rated 5 out of 5 stars

Using Rebrandly for a while already and there is no doubt. Rebrandly is the best shorten url service. The simplicity of use, the dynamic links option, and being able to edit the original link without... See more

Rated 5 out of 5 stars

A Simple, Easy and Free way to keep all your social media connected when you need to use a recognized, memorable and sharable URL that links your followers to updated content such as a new YouTube v... See more

Rated 1 out of 5 stars

This company is shady. If your account goes into an overage state, you do not get ANY notification emails specifically about this, so if you have different people managing the usage of the account v... See more

Company details

  1. Software company
  2. Software Vendor

Written by the company

Rebrandly helps teams boost campaign performance with branded links that get 39% more clicks than generic URLs. Edit destinations after sending, add UTM parameters automatically, and route traffic based on device or location. Track campaign success across email, social, SMS, and paid channels with unified analytics. With 99.99% uptime and enterprise-grade security, Rebrandly is trusted by over 1.5 million customers worldwide. Professional branded URLs build trust, prevent lost conversions from spammy-looking links, and demonstrate measurable campaign impact.


Contact info

2.8

Average

TrustScore 3 out of 5

200 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(200)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad service

Bad service! I'm trying to close my account and have and not pay this damn auto renewal but no one is responding. Can I avoid spending inultimately $40?

27 September 2021
Unprompted review
Rated 1 out of 5 stars

Don't use it!! Rebrandly steals your traffic

Don't use it! This app steals your traffic in the free version.

I implemented the free URL shortener to check how it worked for my own domain and detect the Instagram traffic going to my store.

After installing it into the DNS settings and these propagated, I had the incredible surprise that my landing page had changed to one of Rebrandly and didn't even give the option to go to my site.

This app steals your traffic in the free version. Don't use it.

13 January 2021
Unprompted review
Rebrandly logo

Reply from Rebrandly

Dear Andrea,

we believe that your review is not fear. From what I can read here, you configured your main website's DNS to point to Rebrandly. This is a clear mistake from your side. When you configure a domain name that you already own, our steep by step process warns you many times (and also ask for an explicit consent) NOT to use a domain name that is already in use for another website.

Please note that our support team is active h24 during working days and I'm sure they would have helped you in reversing the configuration very quickly without the necessity to un-farely assign us a one star review.

Since the opinion of our customers is very important. I kindly ask you to remove the review or change the rating. Of course, we apologise in case the step by step guide for the domain setting is not clear enough and we will take in great consideration all the advice you will be able to send us via email.

Rated 2 out of 5 stars

Nice Dashboard but everything else falls a bit short

I paid for the basic $30 a month, which allowed 500 links, the trouble I had was if you wanted to tag those links with anything that was searchable, had to upgrade $69 a month, just to be able to search your own links...really bad news, secondly, if you want to save your information, and I mean 'your links' like to a CSV, its a custom quote, my quote was nearly $1200.
The QR code function is really clunky, only reason why they get 2 stars is the dashboard is quite sweet, but anyone starting out on a paid plan, I would look around a bit more

2 December 2020
Unprompted review
Rated 5 out of 5 stars

Thank you, Erin!

Okay, the support team at Rebrandly is awesome. I had an issue with one of my domains and Erin literally got back to me within minutes—I'm talking 4 minutes—and resolved it. Excellence service!

11 September 2020
Unprompted review
Rated 1 out of 5 stars

Downtime without notice

24 August 2020
Unprompted review
Rebrandly logo

Reply from Rebrandly

Dear Steven,
yes, we had a downtime of some specific domain names due to an external DDOS attack. Of course, we cannot know it in advance. Our engineers reacted immediately and updated our public status page (status.rebrandly.com) almost in realtime. Our support team answered immediately to all the questions and gave info/instructions on how to manage the situation from the customer side.
In my opinion, your review is not fair.

Rated 1 out of 5 stars

Dodgy af

Pay $14 for a year thinking you'll be able to use your custom domain/link to redirect to your own site. Sorry you need to pay an extra $4 a month for this feature.. which only even embeds the site doesn't redirect to it.

4 August 2020
Unprompted review
Rebrandly logo

Reply from Rebrandly

Dear user,
domain names registered with Rebrandly can only be used for branded links. They are generally less expensive (by far) than the market average. Usually, our margin on domain names is very low or even zero. Our gain is on pro services - other than the ones offered for free. Up to 500 branded links are for free. The feature you are speaking about is clearly described in our pricing page "main domain redirect". I believe we have been more than fair and transparent about our pricing. Rebrandly's support team is available h24 and very responsive, I think you should have talked with them before writing this one-star review.

Rated 1 out of 5 stars

Service is absolutely unreliable

Service is absolutely unreliable. After a weekend outtage, support was not available in time. They took another business day to reply. Which is another day of severe impact. Naturally, the bot-like nature of the responses further increased the damages.
Finally, the issue was not resolved and we switched vendors, at great cost!

Both the desktop and mobile site versions are atrocious.

Creating new links has a disruptive design where it replaces the input before allowing further action.

Customer service does not exist. All replies look automated and do not solve the issue. For example, opening a ticket with all the details described elicited an email response asking for the exact same data.

7 April 2020
Unprompted review
Rebrandly logo

Reply from Rebrandly

Dear user,

As you can see from our public status page (status [dot] rebrandly [dot] com), there were no outages on the day you’ve mentioned, nor in the days previous to this. Rebrandly is well known for its strong reliability (over 99.9%), and outages are very rare.

Our support team is available 24h and we’re delighted to say that we have a customer satisfaction rate of 98.9%. As I’m sure you can understand, response time on weekends might be slightly slower than usual.

Unfortunately, you did not identify yourself in the review so we cannot understand which support requests you are referring to. But I’m sure our colleagues on the support team tried their best to solve your problem, and if it has not been solved, this is probably due to external causes that are beyond our control.

Thousands of customers have reviewed Rebrandly on Trustpilot and other similar platforms, and we are always at the top of our industry with the maximum level of satisfaction.
For all of these reasons, I do not think that your review is fair and I would kindly ask you to re-evaluate your rating. Our support team will be happy to answer all of your questions.

Best regards,
The Rebrandly team

Rated 1 out of 5 stars

absolutely shocked when I have been…

absolutely shocked when I have been told to access from different browser because with Safari I cannot login into my account. Do not use it is a waste of time!

13 November 2019
Unprompted review
Rebrandly logo

Reply from Rebrandly

Please note that Rebrandly is fully compatible with the Safari browser. We have many thousands of active users that access daily to Rebrandly with Safari and their Mac.

Rated 5 out of 5 stars

Been a Rebrandly user since they opened…

Been a Rebrandly user since they opened up shop a few years back, and I love them! Their UI is slick and user-friendly, with plenty of really helpful features - workspaces (can be used as teams, too), multiple custom domains, UTM templates, and the ability to edit destination URL... and that's on the FREE plan I'm on. The paid options have even more!

I've emailed support a couple of times over the years, and they're always quick to respond, and super friendly.

21 May 2019
Unprompted review
Rated 4 out of 5 stars

An invaluable tool for marketers

An invaluable tool for marketers. If you have a need for shortened URLs that are branded, you can take control by bringing your own domain dedicated to URL shortening and not using one of the non-branded options that are out there. They have a lot of features to get you started for free and some more if you pay. I think there are a lot of additional features they could add to make it even more valuable but you get a lot with very little effort for free so for the value it is an absolute must have in my opinion for digital marketers.

16 May 2019
Unprompted review
Rated 5 out of 5 stars

Great, even in the free version

Even in the free version, Rebrandly is way better than other URL shorteners I have been using in the past. The fact that you can change the URL destination and the overall user interface to manage all your short URLs are great. Truly recommend.

16 May 2019
Unprompted review

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