Previously NEOSURF had many failures where I live in Australia where the code would fail to be honoured and Recharge did nothing to return money wasted. Now however failure rate us much lower so I wo... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Always as described... Fees are getting up there though. Recharge, please consider allowing people to purchase multiple items with a single fee.. Otherwise great company
Company replied
Still missing the possibility to get loyalty rewards when buying to get free gift cards. Other ways good and fast service that you can be trusted
Company replied
Very expensive more than $3 on top of the cost of the actual paysafe card. Competitor prices are much cheaper
Company replied
Company details
About Recharge.com
Written by the company
Here at recharge.com, we believe in living on your own terms. Whether you want to buy call credit internationally, enjoy your favourite tv shows and music, or play games, you are in control. We've made it our mission to ensure that buying digital credit is fast, safe and simple.
recharge.com
Your one-stop-shop for call credit, prepaid credit, gift cards and so much more
Written by the company
- Looking for support? Get in touch ⬇️
- Do you have a question or need help with your order? Contact us at support@recharge.com for a quick reply. There are no problems, only solutions :)
- Simple
- Easy to use: Buy & send codes your way, receive them within 30 seconds.
- Convenient
- A Recharge for everyone | 750+ products on Music, Gaming, Prepaid Card, Streaming, and more.
- Secure
- Trusted by millions | +5 million happy customers around the globe (and counting).
We’re working hard on making it easy to support others safely, all over the world
It’s awesome that thousands of people stay connected every day by using our platform to top up their prepaid phones, or by sending top-ups to their friends and family
Want to top up your phone? Check. Want to top up a loved one's phone? You got it. We're here for those that love to help themselves and others. We offer safe payment options for your peace of mind, instant recharges for emergency needs and over 600 mobile operators for whoever needs mobile credit in your life.
Contact info
Netherlands
- support@recharge.com
- www.recharge.com
3.8
Great
95K reviews
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Reply from Recharge.com
Thank you for your fantastic review! We're thrilled to hear that you find our service smooth and easy. It's our goal to provide a seamless experience for all your digital recharge needs. ⚡️💳 Please don't hesitate to reach out if you need any further assistance. Kind regards, Recharge.com
Money deducted but not workingut…
Money deducted from my PayPal but credit not put on designated phone number.
6 April 2026
Reply from Recharge.com
We're sorry to hear about your experience. It's crucial that our services meet your expectations. We'd like to investigate this issue for you. Please reach out to our Customer Service via our contact page on the website for further assistance. Your feedback helps us improve our services. Kind regards, Recharge.com
Reply from Recharge.com
Thank you for your 5-star review! We aim to keep our process as fast and transparent as possible. We're thrilled to hear that you found it easy to use and appreciate no hidden fees. We look forward to serving you in the future. ⚡️💳 Kind regards, Recharge.com
SCAM
This was one of the worst experiences I’ve ever had with an online service.
I paid for a recharge/data package through Recharge for my Thai SIM. Order number: 307143628. The payment was taken immediately - no issues there. But after that? Absolutely nothing. No balance, no data package, no confirmation, no service.
I was left without internet while traveling, which is not just inconvenient - it’s completely unacceptable. When you sell a service like this, it needs to work instantly. That’s the whole point.
There was zero transparency about what actually went wrong. Did the payment go through? Was the recharge even sent? There is no clear feedback, no proper tracking, nothing. From a user perspective, it just feels like my money disappeared.
This is not a small inconvenience - this is a basic failure to deliver a paid service.
If you are considering using Recharge, be aware that you might pay and receive absolutely nothing in return. I would not trust this platform again.
I expect either the service to be properly delivered or a full refund - immediately.
8 April 2026
Unprompted review
Reply from Recharge.com
Hello,
We are truly sorry for the frustration this has caused, especially while traveling where staying connected is so important. We understand that an instant service should be exactly that—instant.
After reviewing your order, we found that the mobile operator in Thailand was unable to process the top-up at that moment. Because we could not deliver the service you paid for, we have already issued a full refund to your original payment method.
While we strive for 100% reliability, technical dips between international providers can occasionally happen. We have returned your funds immediately to ensure you aren't out of pocket while you find an alternative way to stay online. Please allow a few business days for your bank to process the credit.
Recharge.com
Great for online gaming or pokies..Will…
Great for online gaming or pokies..Will recommend to anyone..Thanx for the services
8 April 2026
Reply from Recharge.com
We're thrilled to hear that you're enjoying our services for your online gaming needs! 🎮👾 Recommendations like yours truly make our day. Thank you for taking the time to leave us this fantastic review! Kind regards, Recharge.com
Reply from Recharge.com
Thank you for your glowing review! We're thrilled to hear that you had a flawless experience and found our service speedy. That's exactly what we aim for! ⚡️😄 We appreciate your support and look forward to serving you again soon. Kind regards, Recharge.com
Reply from Recharge.com
We're thrilled to hear that recharging your Mexican phone number has been a breeze with Recharge.com! 🎉 We aim to provide our customers with a seamless and efficient service. Keep enjoying our hassle-free recharges and thank you for the 5-star review. Kind regards, Recharge.com
Reply from Recharge.com
Hello,
We understand your concern regarding the $8.49 charge for your transaction.
As mentioned during the checkout process, this total includes the cost of the digital credit plus our service fees. These fees are necessary to cover the secure processing of your payment, the maintenance of our platform, and the instant delivery of your code 24/7.
We always display the full breakdown of these costs before you confirm your purchase so that there are no surprises.
Recharge.com
Terrible customer service
Terrible customer service. I sent an email on Friday to cancel 2 orders from apple gift card. One code was invalid they were looking for passport on the other code. It's now Tuesday and is still haven't received a reply. Will never ever use this website again. It's says responds in 24 hours. It's been 96hours and counting and it's not a small amount of money. 500euro.
3 April 2026
Unprompted review
Reply from Recharge.com
Hello,
We are sorry for the delay in our response and understand your frustration, especially given the significant amount of €500 involved.
As we previously stated in our email correspondence, one of your transactions was held for a standard payment verification check. Since the code had not yet been sent, we were able to cancel this order and issue a full refund to you. However, the other order was successfully delivered to your email. Because digital codes are sent instantly and cannot be "returned" once they are revealed, we are unable to offer a refund for that portion of your purchase.
We apologize that our response time exceeded the 24-hour window over the weekend. We aim to be as fast as possible, but complex verification cases can sometimes take longer to review thoroughly.
Recharge.com
Fees that you took so high 7$ for…
Fees that you took so high 7$ for buying a card with 25$
7 April 2026
Reply from Recharge.com
We appreciate your feedback on our fee structure. We understand your concern about the fees and we constantly strive to ensure competitive pricing. Our fees help us to maintain our service quality, security, and support. However, we're always open to suggestions and improvements. If you have further questions or need assistance, please do not hesitate to contact our Customer Support via the Help Center on our website. Kind regards, Recharge.com
Flawless
Flawless! Know issues what soever, sent the code to my Girlfriend @ UK. I'm @ Australia excellent service.
7 April 2026
Reply from Recharge.com
We're thrilled to hear that you had a flawless experience using our service! 🎉 It's great to know that we could help bridge the distance between Australia and the UK. We're here for you whenever you need us. Kind regards, Recharge.com
Reply from Recharge.com
Vielen Dank für Ihre positive Bewertung! Es freut uns zu hören, dass alles gut funktioniert hat. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! 😄 Mit freundlichen Grüßen, Recharge.com
Reply from Recharge.com
We're thrilled to hear that you found our service easy to use and convenient! That's exactly what we strive for at Recharge.com. Thanks for your fantastic five-star review! Please don't hesitate to reach out if there's anything else we can do for you. 💡✨ Kind regards, Recharge.com
Reply from Recharge.com
Thank you for your 5-star review! We're thrilled to hear that you find our service both great and affordable. We aim to continue providing such service to make your digital life easier. ⚡️💡 Kind regards, Recharge.com
Reply from Recharge.com
Thank you for bringing this issue to our attention. We apologize for any inconvenience you may have experienced. As we are dedicated to improving our services, we suggest you reach out to our Customer Service team who will be able to assist you further with this matter. Kind regards, Recharge.com
Excellent and fast service
4 April 2026
Reply from Recharge.com
We're thrilled to hear you had such a positive experience with our service! Speed is definitely something we strive for - glad it made a difference to your Recharge.com experience. 😄✨ Thanks for your five-star review! Kind regards, Recharge.com
Reply from Recharge.com
Thank you for your feedback. We strive to keep our fees as competitive as possible while ensuring our customers get top-notch services. We regret to hear that you are not fully satisfied. Your feedback is essential and will be used to improve our services. If you have any other concerns or questions, please reach out to our customer service team for more assistance. Kind regards, Recharge.com
They haven’t sent me a code I’ve paid for
They haven’t sent me a code I’ve paid for twice and the customer service email reply time is too long. I’ve paid twice now and no email and no response
15 March 2026
Reply from Recharge.com
Hello,
We are sorry to hear that you have not received your codes and for the wait in our response time.
After checking our records, it appears that the reason you did not receive your emails is due to a typo in the email address provided during both purchases. Because of this, our system sent the codes and confirmation emails to an incorrect address.
For your security, please be extra careful when entering your details in the future, as digital codes are sent instantly to the address provided. We have now located your orders and our support team is working to redirect them to your correct address.
Recharge.com
Quick and easy
4 April 2026
Reply from Recharge.com
Thanks for the awesome review! We work hard to make our service quick and easy, and we're over the moon to hear we hit the mark for you. Your feedback helps us to keep improving! 🎉😄 Kind regards, Recharge.com
Very quick and reliable
7 April 2025
Reply from Recharge.com
Thanks for your fantastic review! We're thrilled to hear that you find our service quick and reliable. We always strive to provide the best experience for our customers. ⚡️💡 Kind regards, Recharge.com
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