Previously NEOSURF had many failures where I live in Australia where the code would fail to be honoured and Recharge did nothing to return money wasted. Now however failure rate us much lower so I wo... See more
Company replied
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Review summary
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Reviews shaping this summary
Always as described... Fees are getting up there though. Recharge, please consider allowing people to purchase multiple items with a single fee.. Otherwise great company
Company replied
Still missing the possibility to get loyalty rewards when buying to get free gift cards. Other ways good and fast service that you can be trusted
Company replied
Very expensive more than $3 on top of the cost of the actual paysafe card. Competitor prices are much cheaper
Company replied
Company details
About Recharge.com
Written by the company
Here at recharge.com, we believe in living on your own terms. Whether you want to buy call credit internationally, enjoy your favourite tv shows and music, or play games, you are in control. We've made it our mission to ensure that buying digital credit is fast, safe and simple.
recharge.com
Your one-stop-shop for call credit, prepaid credit, gift cards and so much more
Written by the company
- Looking for support? Get in touch ⬇️
- Do you have a question or need help with your order? Contact us at support@recharge.com for a quick reply. There are no problems, only solutions :)
- Simple
- Easy to use: Buy & send codes your way, receive them within 30 seconds.
- Convenient
- A Recharge for everyone | 750+ products on Music, Gaming, Prepaid Card, Streaming, and more.
- Secure
- Trusted by millions | +5 million happy customers around the globe (and counting).
We’re working hard on making it easy to support others safely, all over the world
It’s awesome that thousands of people stay connected every day by using our platform to top up their prepaid phones, or by sending top-ups to their friends and family
Want to top up your phone? Check. Want to top up a loved one's phone? You got it. We're here for those that love to help themselves and others. We offer safe payment options for your peace of mind, instant recharges for emergency needs and over 600 mobile operators for whoever needs mobile credit in your life.
Contact info
Netherlands
- support@recharge.com
- www.recharge.com
3.8
Great
95K reviews
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website worked well app useless
website worked well, app very frustrating at the payment point, looping endlessly!
16 April 2026
Reply from Recharge.com
Hello,
We are happy to hear that our website worked well for you, but we are truly sorry to hear about the frustrating experience you had with our app.
An endless loop during the payment process is definitely not the smooth experience we aim to provide. This can sometimes happen due to a technical glitch, a synchronization error with the payment provider, or an outdated version of the app. We have shared your feedback with our technical team so they can investigate and resolve this looping issue to ensure the app is as reliable as our website.
In the meantime, we recommend clearing your app cache or checking for any available updates in the App Store or Google Play Store.
Recharge.com
on time deliver
i just use it for first time for top up, it was friendly and quickly as well
16 April 2026
Reply from Recharge.com
Thank you for your fantastic review! We're thrilled to hear you had a smooth and quick experience for your first top-up. We strive to make our service as user-friendly and fast as possible. ⚡️ We appreciate your feedback and hope to keep serving you in the future. Kind regards, Recharge.com
Reply from Recharge.com
Thank you for the 5-star review! We're thrilled to hear that you found our service fast. We always aim to deliver a speedy experience to our customers. ⚡️😄 Kind regards, Recharge.com
Everyone needs to know this I was stuck…
Everyone needs to know this I was stuck in Romania with my American phone number that was not working and I was not getting signal and I was scared until I found out about this company and I was able to pay my plan using this website recharge.com. It’s worth it if you’re stuck in another country use it.
16 April 2026
Unprompted review
Reply from Recharge.com
We're delighted to hear that we could assist in your time of need! 🌍 It's always our goal to make staying connected as easy as possible, no matter where you are. We're thrilled to have been able to provide that service for you. Thanks for sharing your experience and for recommending us! 🎉 Kind regards, Recharge.com
This is now my go to site for online…
This is now my go to site for online top ups. It was a quick and very easy transaction.
16 April 2026
Reply from Recharge.com
We're absolutely thrilled to hear that Recharge.com is now your go-to site for online top-ups! 🎉 Your praise means the world to us. Our team works hard to provide quick and easy transactions, and we're happy that you appreciate it. Thanks for the five-star review! Kind regards, Recharge.com
Very easy and straight forward
13 April 2026
Reply from Recharge.com
Thank you for your positive review! We're pleased to hear that you found our service easy and straightforward, that's exactly what we aim for! ⚡️✨ Kind regards, Recharge.com
Stressful and Frustrating
For the Sixth time in 2 months you have taken my money without a code..asked for verifucation information thats been given already 5 times. Not replied to emails explaining and asking for a code and im still waiting for 4 refunds.
I am windering if someone there is stealing clients money and not giving codes. Its stressful.
15 April 2026
Reply from Recharge.com
Hello,
We understand how stressful this situation is, but we want to be very clear: no one is stealing your funds. The issues you are experiencing are due to the strict limits set by Paysafecard, not by Recharge.com.
Paysafecard has its own internal regulations and transaction limits that we are legally required to comply with. These limits and the decisions to flag certain transactions are made entirely by Paysafecard, and we have no control over their specific policies. When these limits are reached, it triggers a verification process or a payment failure to ensure security.
Regarding your refunds, we have processed them on our end, but it can take several business days for the funds to be cleared by the payment provider. We are not ignoring your emails; our team is working through high volumes to ensure every case is handled correctly. We appreciate your patience as we navigate these third-party payment regulations.
Recharge.com
Reply from Recharge.com
We're thrilled to hear that you found our process easy! 😄 Thank you for taking the time to share your positive experience with us. We're always here to help make your digital purchases as smooth as possible! ✨ Kind regards, Recharge.com
Reply from Recharge.com
Thank you for your positive review! We're thrilled to hear that you found our service fast and easy to use. We're always striving to provide the best experience for our customers. If you have any more feedback or need any assistance in the future, please don't hesitate to reach out.⚡️😄 Kind regards, Recharge.com
Very good 🥰🇮🇹
15 April 2026
Reply from Recharge.com
Thank you for your 5-star rating! We're thrilled to see you're happy with our service 🥰. We always strive to provide the best experience for our customers. Kind regards, Recharge.com
Isizend offers the best customer…
Isizend offers the best customer service satisfaction.
I highly recommend sending money to your loved ones by izisend
27 March 2026
Reply from Recharge.com
Thank you for your five-star review! We're thrilled to hear that you're satisfied with our customer service. Your recommendation means a lot to us. Please don't hesitate to reach out if you need anything else. 😄✨ Kind regards, Recharge.com
Reply from Recharge.com
Thanks for the 5-star review! We're thrilled to hear that you find Recharge.com a good site to use. We aim to make your experience as easy and convenient as possible. 🎉😄 Kind regards, Recharge.com
Reply from Recharge.com
Thank you for your glowing review! We're thrilled to hear that you had a smooth and speedy experience with us. Your feedback fuels us to make our service even better. ⚡️✨ Kind regards, Recharge.com
I paid for phone top up but my phone…
I paid for phone top up but my phone has yet to be topped up. What type of service is this?
14 April 2026
Reply from Recharge.com
Thank you for bringing this to our attention. We're sorry to hear about your experience. We understand that your phone top-up has not yet been processed. We would like to look into this issue for you. If you haven't already, please contact our Customer Service team for further assistance. They will be able to provide you with the most accurate information regarding your top-up. Your feedback is invaluable to us and will help us to improve our services. Kind regards, Recharge.com
Support not responsive
15 April 2026
Unprompted review
Reply from Recharge.com
Thank you for bringing this to our attention. We're sorry to hear you've had trouble getting in touch with our support team. Your feedback is important in helping us improve our services. For better assistance, we kindly request that you reach out to our Customer Service team again. We assure you of our best attention to your concerns. Kind regards, Recharge.com
Reply from Recharge.com
We're thrilled to hear that you found our service super easy and stress-free! That's exactly what we aim for 💡✨ We appreciate your 5-star review. Kind regards, Recharge.com
I was able to get the service i paid for
26 March 2026
Reply from Recharge.com
We're thrilled to hear you had a great experience with our service! We work hard to meet such expectations, and we're happy to hear we hit the mark for you. Enjoy your purchase! 😄 Kind regards, Recharge.com
Reply from Recharge.com
Thanks for your five-star review! We're thrilled that you're pleased with our quick delivery and good prices. Your feedback fuels us to keep improving our service and making sure we meet your expectations. 🔥✨ Kind regards, Recharge.com
Reply from Recharge.com
Thank you so much for your five-star review! We're thrilled to hear that you find our service both fast and secure. We are constantly striving to provide the best experience for our customers, and your review makes us proud. Keep enjoying our services! 🎉😄 Kind regards, Recharge.com
Reply from Recharge.com
Thanks for your feedback! We're glad to hear that you had a positive experience with our website, but sorry to hear that our app didn't meet your expectations. We're always working to improve our services, so your feedback is essential to us. If you have any specific issues with the app, we'd appreciate it if you could share more detail with our Customer Service team. Thanks again! 😄💡 Kind regards, Recharge.com
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