Reclaims UK North West Ltd Reviews 

351
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

If they are that good surely they would know or checked that I dont drive or not fall into this category. Lately Im receiving lots online of adverts and promotions relating to driving its annoying and... See more

Rated 4 out of 5 stars

Great customer services from Courtney and Bailey, little delay receiving money but that was HM revenue Not Reclaims. Would definitely recommend as everything is done via iMessage or WhatsApp which m... See more

Rated 5 out of 5 stars

I've been a loyal customer for several years now and once again the team at Reclaims have gone above and beyond. From start to finish the whole process is explained in the simplest of forms, made co... See more

Rated 5 out of 5 stars

Having dealt with Reclaims UK for the last few weeks dealing with my claim I can honestly say the service as been second to none. Absolutely outstanding. A guy called Bobby dealt with claim and txt me... See more

Company replied

Company details

  1. Tax advisor

Written by the company

Reclaims UK is a small, caring family run business that are specialists at dealing with Tax Refunds and Tax Returns. We understand how complicated and time consuming it can be to look into your own tax affairs so be sure to fill out your details for mo...


Contact info

3.3

Average

TrustScore 3.5 out of 5

351 reviews

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3.3

All reviews

(351)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Process very easy and efficient

Process very easy and efficient, I go back every year

10 May 2024
Unprompted review
Reclaims UK North West Ltd logo

Reply from Reclaims UK North West Ltd

Fantastic to hear this, pleasure dealing with you.
Many thanks, Reclaims UK

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, very informative of what was required and what stage my claim was at.
Will definitely be using this company again.

12 March 2024
Unprompted review
Reclaims UK North West Ltd logo

Reply from Reclaims UK North West Ltd

Was great to meet you on camp, thank you for such a great review.
Many thanks, Reclaims UK

Rated 5 out of 5 stars

Great company

Courtney kept me in the loop with what was happening with my claim , very efficient, great company and I will be using them again .

29 November 2023
Unprompted review
Reclaims UK North West Ltd logo

Reply from Reclaims UK North West Ltd

Much appreciated, look forward to helping you again.
Many thanks, Courtney at Reclaims UK

Rated 5 out of 5 stars

Exceptional service

The team were on hand from start to finish, answering any questions that i had. I found the process so easy and the service provided was exceptional.

28 November 2023
Unprompted review
Rated 4 out of 5 stars

Great customer services from Courtney…

Great customer services from Courtney and Bailey, little delay receiving money but that was HM revenue Not Reclaims. Would definitely recommend as everything is done via iMessage or WhatsApp which makes it a lot easier. Self assessment forms are dealt with by then as well so don’t panic if you receive one.

Thank you.

7 November 2023
Unprompted review
Rated 5 out of 5 stars

100% would recommend this company

100% would recommend this company. Courtney handled my tax reclaim and was brilliant throughout. Constant contact, keeping me up to date with the process. Received my return in less than 2 months from start to finish.

3 October 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, always quick to reply and answer questions.
Courtney took me through the whole process professionally and quickly, resulting in a very welcome claim amount.

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Reclaims review

I recently dealt with Courtney and the team at reclaims uk and have being using them for a number of years now. Very experienced and knowledgeable and helped sort everything out hassle free. They answered all questions when I was unsure and are always on hand. Thank you Courtney and the team.

14 September 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST THEM

DO NOT TRUST THEM!

Used them in 2017 and 2018 with good service. Heard nothing from them until AUG 22 where they were wanting me to sign a document with incorrect information, multiple unanswered phone calls.

I have tried to use another company this year who have advised me today that this company have continued to reclaim my money for 3 years without me knowing. They have received over £3000 of my money and have never paid out.

A fraudulent disgraceful company.

7 September 2023
Unprompted review
Reclaims UK North West Ltd logo

Reply from Reclaims UK North West Ltd

Jen, after reading your comments we find it necessary to answer you.
We are a regulated company that would not and have never submitted a claim for any person without that person signing a declaration before presenting/submitting the claim to HMRC. Please call 0151 259 2521 at your earliest convenience to discuss this matter. Many thanks, Janet at Reclaims UK

Rated 1 out of 5 stars

Terrible aftercare service

Terrible aftercare service, after my claim my tax code changed I was being taxed more than what I originally would be. After contacting Courtney for 2 months about the issue it has still not been sorted. Hmrc will not help as they say it’s a claim issue. Courtney responds with, “I will contact the after care team” and provides no update. Will not use this service again! Or recommend it to people.

27 January 2023
Unprompted review
Reclaims UK North West Ltd logo

Reply from Reclaims UK North West Ltd

Hello, due to you not leaving your name with the comment above we are unable to answer your review. Please contact us on 0151 259 2521 as soon as possible. Many thanks Janet at Reclaims UK

Rated 5 out of 5 stars

Fantastic company!

I’ve used Reclaims UK the past few years every year. The process every year is very simple and Courtney is always a great help. Being in the military they understand being deployed to various locations to reclaim money I might be owed. i really couldn’t sing their praises high enough

9 December 2022
Unprompted review
Rated 5 out of 5 stars

Quick and reliable service

Quick and reliable service. I received constant updates on my claim letting me know where the process was and an employee was there to help answer any questions I had.

12 December 2022
Unprompted review
Rated 1 out of 5 stars

Zero Communication

Endless ringing through and no answer or response. I submitted the claim back in May and had no correspondence back, or update. I'm unsure as to how they managed to get rated #1. Next time, I'd use a different tax reclaim service.

30 November 2022
Unprompted review
Reclaims UK North West Ltd logo

Reply from Reclaims UK North West Ltd

Hello, due to you not leaving your name with the comment above we are unable to answer your review. Please contact us on 0151 259 2521 as soon as possible. Many thanks Janet at Reclaims UK

Rated 5 out of 5 stars

Can't rate this firm high…

Can't rate this firm high enough.service is excellent got my refunds before tax office even sent refund notices.excellent communication with staff and Sam is excellent at his job.10stars for everything.if looking for tax refund to for it.

29 April 2022
Unprompted review
Rated 3 out of 5 stars

Hit and Miss.

I waited 10 months, once my payment finally came through i was compensated for the delay which was a nice gesture.

Through the process I was contacted several times by different individuals with different completion dates which became increasingly frustrating.
Through talking with colleagues who have used this company, I was expecting over 2k for my first claim as we had similar history, I recieved £600 after a whopping 25% fee plus VAT.
I would advise to get a fee quotation first as I was expecting 10% for the service.

I had heard really positive experiences from my colleagues, that led me to use this company in the first place, sadly my experience was rather disappointing.

That being said, a few extra quid in the bank is always welcome and with minimum imput on my behalf it is worth doing.

11 April 2022
Unprompted review
Rated 1 out of 5 stars

its been over 12 months now and still…

its been over 12 months now and still nothing, what a really bad service, i will be contacting HMRC myself to see if any refund has been issued and if it has i will be going to the police and reporting a fraudulent claim.

6 April 2022
Unprompted review
Reclaims UK North West Ltd logo

Reply from Reclaims UK North West Ltd

Hello Rob, in response to your review, it appears that you are confusing us with another company as the last time you claimed with us was the 08/09/2017 for the 2015/2016 tax year. Please feel free to call us on 0151 259 2521. Regards, Janet at Reclaims UK

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