Recliner Collection Reviews 

371
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless ordering process and the extremely prompt delivery of their items. Consumers note that the chairs are exceptionally comfortable, constructed with high quality materials, and arrive exactly as described. People often mention the remarkably helpful and polite staff who always provide clear communication at every stage. Some reviewers were not happy with the delivery experience, noting that the crew felt rushed or left the area messy. A few other people also felt that the customer support responses could be improved or encountered minor setup difficulties.

What people talk about most

Product

Customers report a high level of satisfaction and delight with the product. Consumers frequently highlight... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting efficient shipping and excellent... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are... See more

Order

Consumers find order satisfaction to be consistently positive, highlighting easy online ordering and quick... See more

Staff

Reviewers mention positive feedback about staff, highlighting that representatives and delivery teams are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company could not be more helpful and I really needed help. Nothing was too much and any issues I had encountered with other companies were no problem. I ordered two items that were despatched an... See more

Rated 5 out of 5 stars

Loved the product and my mum is delighted with it. Our issue was the delivery from your delivery partner, we appreciate it was free but it was just awful. It really wasn't what was described on yo... See more

Company replied

Rated 5 out of 5 stars

I am over the moon with my new Shelborne leather recliner. It looks fantastic and so so comfortable 😁 it is made to a high standard and lives up completely to the online descriptions I read before bu... See more

Rated 5 out of 5 stars

The recliner chair we ordered came on time and was assembled within minutes. It is very comfortable and is everything as advertised. The company kept us up to date with order very professionally. Very... See more


4.7

Excellent

TrustScore 4.5 out of 5

371 reviews

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4.7

All reviews

(371)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased 2 chairs after receiving a…A satisfied customer

I purchased 2 chairs after receiving a sample of the material. I telephoned the company to place the order and they could not have been more helpful. On arrival the chairs were well packaged and the assembly took around 20 minutes per chair thanks to the clear instructions. A good result all round

27 February 2019
Unprompted review
Rated 5 out of 5 stars

Perfect swivel/recliner

Bought this swivel/recliner for my elderly father. The assistant I initially spoke to was very helpful, explaining seat height and comfort relevant to an older customer. I asked for the chair to be delivered on a specific date and it's delivery was as expected. The assembly was easy and my father is now enjoying a warm and comfortable chair.

12 February 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

It's very comfortable.. relaxing.and great value for money.. it exceeded my expectations... The company is very reliable and actually phoned me to let me know my order had arrived, as well as being able to track it on-line

1 February 2019
Unprompted review
Rated 5 out of 5 stars

Quick & efficient service

Quick & efficient service. Took 2 hours to put chair together because instructions were limited, but am very happy with the result.

18 January 2019
Unprompted review
Rated 3 out of 5 stars

quick delivery

quick delivery, ok to put together. Slight issue with the chair but the company were very helpful and in the process of being resolved. In fact once the found out there was an issue the communication was very prompt.

6 November 2018
Unprompted review
Rated 5 out of 5 stars

Recliner collection have since contacted me and provided a very good exchange chair going one step further to ensure that i was happy with their service. I am now entirely happy with the service

Was told that it was a heavily discounted price
When the chair arrived it was obvious that the price I paid reflected the quality of the product
Which is not particularly comfortable as the padding is very thin and hard foam
Also the screw locking mechanism does very little to prevent the seat sliding backwards
Therefore it will be resigned to my summer house and I will find a replacement by visiting stores and testing before I buy.

26 September 2018
Unprompted review
Rated 4 out of 5 stars

Nice chair for the money

Excellent service. Nice comfortable chair which was not too difficult to assemble. Only negative is that this was shown on a web page for “Leather Recliners”, but it is actually bonded leather which is a euphemism for a composite vinyl. Still, good value for the money nevertheless.

14 June 2018
Unprompted review
Recliner Collection logo

Reply from Recliner Collection

Dear Dave

Thanks for taking the time to write a positive review about your swivel chair, I am glad you were happy with the product but sorry to hear you didn't feel our website was clear enough in the description about the chair being Bonded Leather.


Bonded Leather means the items are made of real leather fibres with some manmade components added during the manufacturing stage , this type of leather is commonly used by many high street names and is very tough, durable and very easy to clean.



Leather swatch samples can be obtained anytime from our website before purchase, free of charge.


If you would like to discuss this further or need any help please do not hesitate to call me on the number below.

Many Thanks

Lee Burridge
Customer Service Manager
Recliner Collection
01273 917336

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