Recliner Collection Reviews 

371
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless ordering process and the extremely prompt delivery of their items. Consumers note that the chairs are exceptionally comfortable, constructed with high quality materials, and arrive exactly as described. People often mention the remarkably helpful and polite staff who always provide clear communication at every stage. Some reviewers were not happy with the delivery experience, noting that the crew felt rushed or left the area messy. A few other people also felt that the customer support responses could be improved or encountered minor setup difficulties.

What people talk about most

Product

Customers report a high level of satisfaction and delight with the product. Consumers frequently highlight... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting efficient shipping and excellent... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are... See more

Order

Consumers find order satisfaction to be consistently positive, highlighting easy online ordering and quick... See more

Staff

Reviewers mention positive feedback about staff, highlighting that representatives and delivery teams are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company could not be more helpful and I really needed help. Nothing was too much and any issues I had encountered with other companies were no problem. I ordered two items that were despatched an... See more

Rated 5 out of 5 stars

Loved the product and my mum is delighted with it. Our issue was the delivery from your delivery partner, we appreciate it was free but it was just awful. It really wasn't what was described on yo... See more

Company replied

Rated 5 out of 5 stars

I am over the moon with my new Shelborne leather recliner. It looks fantastic and so so comfortable 😁 it is made to a high standard and lives up completely to the online descriptions I read before bu... See more

Rated 5 out of 5 stars

The recliner chair we ordered came on time and was assembled within minutes. It is very comfortable and is everything as advertised. The company kept us up to date with order very professionally. Very... See more


4.7

Excellent

TrustScore 4.5 out of 5

371 reviews

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4.7

All reviews

(371)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

we don't have a lot of room and these…

we don't have a lot of room and these chairs are great ,having had a recliner chairs in the past which was big these are much more compact and don't take up as much room, we are average size people12 stone if you are larger you should go to the showroom and see if they are suitable for you

23 July 2024
Rated 5 out of 5 stars

Recliner …

Just had word with Lee Thank you having new chair had to pay £80 but i am very happy with that
Kayelizabeth Anderson:)

16 May 2023
Unprompted review
Rated 5 out of 5 stars

I compared many websites before…

I compared many websites before ordering a chair from Recliner Collection. I contacted customer services who were very helpful and knowledgeable when describing the recliners. The recliner arrived on time, the delivery driver was helpful. Assembly was not too difficult. The recliner is good value for money. I would definitely buy again from Recliner Collection.

3 November 2021
Rated 4 out of 5 stars

The company kept me in touch re…

The company kept me in touch re delivery. The box arrived and I could see some damage to the box. With regard to the assembly, the fittings appeared a little off line, it caused problems which necessitated unscrewing the arm assembly to line things up. There was also a boot imprint on the delivery box so it appears someone walked over it. This seat replaced a leather seat that I had for about25 years, so we will see….

19 October 2021
Recliner Collection logo

Reply from Recliner Collection

Dear Christopher,

Thanks for taking the time to write a review about your experience with the Recliner Collection , I am pleased you are happy with some aspects of your order but sorry the box arrived damaged and you had some issues with assembly.

I will feedback your comments to the couriers , If you do need any help with assembly please call us on 01273 917336.


Many Thanks
Lee
Customer Service Manager
Recliner Collection

Rated 5 out of 5 stars

I bought two recliner chairs

I bought two recliner chairs in leather. Putting the first one together took about 30 mins. However the second in less than 15 mins They are almost two comfortable, once I sit down I do not want to get up. My wife also loves hers.
I can only recomend them to everyone. GOOD VALUE.

9 September 2021
Rated 5 out of 5 stars

So pleased with our cream leather…

So pleased with our cream leather recliners. They were easy to assemble and we were relaxing in our chairs, with the heat and massage attachment, very quickly. They are so comfortable and well made.
Customer service was excellent, delivered within 2 days. Highly recommended.

8 July 2021
Rated 4 out of 5 stars

Our comfy recliner chairs and foot stalls.

Our recliner chairs arrived, we unpacked both chairs, put them together with the foot stools. (Must say it was very easy). Chairs are very comfortable especially when putting your feet up on the lovely foot stalls, watching TV, having a nice cup of tea and a piece cake, reclining the chairs and having a snooze. Couldn't be better.

6 May 2021
Rated 5 out of 5 stars

Easy to purchase and very cosy to use.

Checked on line for various Recliners, this item seemed to suit our needs best, was not immediately avail but staff made contact assign as and purchase smoothly made. Chaur arrived with easy to assembke instructions and is working well. Cgait is well made with a lovely finish and the heat and massage facilities are exactly as wanted.
Good purchase and value for money with speedy delivery. Thank you

6 May 2021

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