Recliner Collection Reviews 

371
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless ordering process and the extremely prompt delivery of their items. Consumers note that the chairs are exceptionally comfortable, constructed with high quality materials, and arrive exactly as described. People often mention the remarkably helpful and polite staff who always provide clear communication at every stage. Some reviewers were not happy with the delivery experience, noting that the crew felt rushed or left the area messy. A few other people also felt that the customer support responses could be improved or encountered minor setup difficulties.

What people talk about most

Product

Customers report a high level of satisfaction and delight with the product. Consumers frequently highlight... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting efficient shipping and excellent... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are... See more

Order

Consumers find order satisfaction to be consistently positive, highlighting easy online ordering and quick... See more

Staff

Reviewers mention positive feedback about staff, highlighting that representatives and delivery teams are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company could not be more helpful and I really needed help. Nothing was too much and any issues I had encountered with other companies were no problem. I ordered two items that were despatched an... See more

Rated 5 out of 5 stars

Loved the product and my mum is delighted with it. Our issue was the delivery from your delivery partner, we appreciate it was free but it was just awful. It really wasn't what was described on yo... See more

Company replied

Rated 5 out of 5 stars

I am over the moon with my new Shelborne leather recliner. It looks fantastic and so so comfortable 😁 it is made to a high standard and lives up completely to the online descriptions I read before bu... See more

Rated 5 out of 5 stars

The recliner chair we ordered came on time and was assembled within minutes. It is very comfortable and is everything as advertised. The company kept us up to date with order very professionally. Very... See more


4.7

Excellent

TrustScore 4.5 out of 5

371 reviews

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4.7

All reviews

(371)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recliner

I’m always sceptical when ordering bigger items on the internet. I was contacted very soon after placing the order to agree a convenient delivery, with the item arriving in the time slot promised. I am very pleased with this chair which seems very good quality for the offer price. A minor drawback is self assembly but with care I managed to do this with no drastic errors in less than an hour. I would certainly recommend Recliner Collection for future purchases.

30 November 2020
Rated 5 out of 5 stars

Heat, massage chairs

Pleasant, courteous service. Talked through my order and said delivery would be 2 to 3 days and sure enough it was. Item just as described, It fitted the bill exactly so I ordered a second chair, I am very pleased, would recommend Recliner Collection to anyone.

26 November 2020
Rated 4 out of 5 stars

Very efficient delivery service

Very efficient delivery service. Instructions could be clearer both in terms of diagrams and wording. Colour coding the various sizes of screws would be a major improvement. I eventually put it together on my own but as it stated much easier if two people were involved..

Overall though a very attractive and comfortable chair and good value for money.

26 November 2020
Rated 5 out of 5 stars

can't fault recliner collection company.

re. my review on the locking off on my recliner chair. James from the company got in touch and the engineer was sent to me to asses the fault. one week later James got back in touch with me and said they was going to replace the chair.( happy days). can't fault this service.

3 November 2020
Unprompted review
Rated 5 out of 5 stars

I was delighted with my recliner chair…

I was delighted with my recliner chair it was easy assembled and so comfortable,i was also very happy with the customer service i received when i had to call back to check on some details.will definitely shop with them again.

9 September 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Communication was great, personal phone call and kept informed of our delivery at every stage. Chair arrived earlier than expected. Would absolutely order from them again.

23 July 2020
Unprompted review
Rated 5 out of 5 stars

Lovely comfortable chairs

Lovely comfortable chairs, great for an afternoon nap! Quick service and excellent delivery by two very well mannered chaps, who helped move old furniture out of the way. Second time I have bought these recliners.
Thanks 😊

29 February 2020
Unprompted review
Rated 5 out of 5 stars

Fenbridge BL HEAT Black Swivel Chair

I purchased this chair from KH Direct Ltd, and I'm very glad I did.
The chair arrived before the due delivery date, and the delivery driver couldn't have been more helpful. A good ambassador for the company.
The chair was well packed, and I was able to assemble it quite quickly.
The quality is very good, and all the functions are excellent.
Very happy with my purchase. Will definitely keep this company in mind for future reference.

27 February 2020
Unprompted review

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