After two false starts regarding delivery, my chair was delivered this morning by Dean and Jibreel. Both young men polite and efficient and had my chair installed and me instructed adequately befor... See more
Company replied
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Review summary
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Today Chris + Konrad delivered, set up + adjusted my Dual Control Recliner Chair. They took a lot of time + effort to get it just right. They also explained the technical details carefully so we could... See more
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Very good customer service,delivery people very polite and prompt in putting up new bed,and also explaining everything to us Neil and Mel very good helping out dismantling old bed and showing us... See more
Company replied
Martin and Stuart, delivered order number 1034SRC17187. They were quite simply a credit to your company. They called ahead to give me an approximate time of delivery. They arrived bang on time, and w... See more
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Company details
The Recliner Factory
Written by the company
- British Built Riser Recliners at Factory Direct Prices
- At the Recliner Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our riser recliner chairs come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your chair, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Recliner Factory has been handcrafting high quality British made chairs for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new riser recliner will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your recliner, demonstrate all of its functions to you again and remove your existing recliner if required.
Contact info
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, United Kingdom
- 0800 988 2898
- sales@reclinerfactory.com
- www.reclinerfactory.com
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service from start to finish…
Excellent service from start to finish from Rob Bruce
22 January 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful review!
We’re delighted to hear you received excellent service from start to finish with Rob Bruce. We’re proud of the care and professionalism he brings to each visit, and it’s great to know this shone through in your experience.
If you ever need anything further, we’re always here to help.
Warm regards,
The Recliner Factory Team
Andy and Mike were very plesent and…
Andy and Mike were very plesent and through even to the point of noticing a fault on the chair and rectifying it. Very pleased with everything they did
22 January 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely review!
We’re delighted to hear that Andy and Mike were so pleasant and thorough during their visit. It’s especially reassuring to know they spotted an issue with the chair and were able to rectify it on the spot our team always aims to go the extra mile to ensure everything is perfect.
We’re very pleased you’re happy with the service they provided, and we’re always here if you need anything in the future.
Warm regards,
The Recliner Factory Team
Steve G did a great demonstration and…
Steve G did a great demonstration and answered all our questions, very impressed.
21 January 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your review!
We’re delighted to hear that Steve provided a great demonstration and answered all your questions. It’s wonderful to know you were so impressed with the service.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Salesman was on time
Salesman was on time, polite, friendly and gave a very good and thorough demonstration. Also answered questions about the chair and accessories with knowledge and understanding.
21 January 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that your salesperson arrived on time and provided such a polite, friendly, and thorough demonstration. It’s great to know they were able to answer all your questions about the chair and accessories with real knowledge and understanding.
Your feedback means a lot to us, and we’re always here if you need any further support.
Warm regards,
The Recliner Factory Team
Stuart and Martin were extremely…patient and caring
Stuart and Martin were extremely helpful. Very patient with me as I am very slow and hard of hearing. They were very capable and kind, Took good care of the property. Nothing was too much trouble for them. Very pleasant pair of gentlemen.
19 January 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that Stuart and Martin were able to support you with such patience and kindness. It’s wonderful to know they took great care of your property and made sure nothing was too much trouble. We’re incredibly proud of our team, and feedback like yours truly means a lot.
If you ever need anything in the future, please don’t hesitate to reach out we’re always here to help.
Warm regards,
The Recliner Factory Team
Bradley was extremely helpful and…
Bradley was extremely helpful and informative
20 January 2026
Unprompted review
Reply from The Recliner Factory
We’re very pleased to hear that Bradley was extremely helpful and informative during your experience with us.
Providing clear, knowledgeable advice is important to us, so we’re delighted this was reflected in your visit. We’ll be sure to pass your kind comments on to Bradley.
Thank you again for choosing Recliner Factory.
Warm regards,
The Recliner Factory Team
Both Andy and Mike who delivered and…
Both Andy and Mike who delivered and set up the chairs were very pleasant and professional. They dismantled and removed the old chairs. They arrived on time and soon completed the task. All details of operating the chairs were explained to me and instruction manual left with me. I am extremely pleased with their professionalism and helpfulness.
19 January 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that Andy and Mike were pleasant and professional throughout your delivery and installation, and that everything was completed promptly and smoothly.
It’s great to know they arrived on time, removed your old chairs, and took the care to fully explain how to operate the new ones, leaving you with the instruction manual for future reference. Ensuring our customers feel confident and supported before we leave is extremely important to us.
We’ll be sure to pass your kind feedback on to Andy and Mike. Thank you again for choosing us we’re delighted that you’re so pleased with the service.
Warm regards,
The Recliner Factory Team
Extremely professional demonstration
Extremely professional demonstration, and excellent knowledge of the furniture and chairs. Thank you
19 January 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that you found the demonstration extremely professional and that our representative’s knowledge of the furniture and chairs stood out.
Providing clear, expert guidance is very important to us, so it’s wonderful to know this was reflected in your experience. Thank you again for choosing us.
Warm regards,
The Recliner Factory Team
impressed with service
The installation team were punctual , pleasant and informative explaining how to use the recliner in a down to earth manner. They also explained the instruction booklet which was given . What impressed me most was the efficiency they displayed throughout the installation. Thank you Lawrence and Alex
16 January 2026
Unprompted review
Reply from The Recliner Factory
Thank you very much for taking the time to share your experience.
We’re delighted to hear that the installation team were punctual, pleasant, and informative, and that Lawrence and Alex explained how to use your recliner in such a clear and down‑to‑earth way.
It’s especially pleasing to know they took the time to go through the instruction booklet with you and that their efficiency throughout the installation left a strong impression. Making sure our customers feel confident and well supported before we leave is extremely important to us.
We’ll be sure to pass your kind feedback on to Lawrence and Alex. Thank you again for choosing us.
Warm regards,
The Recliner Factory Team
Very help and good guidance explaining everything and takes time with you
15 January 2026
Unprompted review
Reply from The Recliner Factory
We’re really pleased to hear that you found the guidance helpful and that everything was explained clearly, with the time taken to ensure you felt comfortable and informed.
Providing a relaxed, supportive experience is very important to us, so your comments are greatly appreciated. Thank you again for choosing us.
Warm regards,
The Recliner Factory Team
Excellent service
Excellent service. Helpful and thorough. Would highly recommend. Would use again.
15 January 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that you found our service helpful and thorough, and we truly appreciate your recommendation.
Knowing that you would use us again means a great deal to us. Thank you for choosing us.
Warm regards,
The Recliner Factory Team
This company make a some very good products and are British I believe.
This company make a some very good products and they are I believe British.
14 January 2026
Unprompted review
Reply from The Recliner Factory
We’re really pleased to hear that you rate the quality of our products so highly.
We take great pride in the design and craftsmanship of everything we offer, and your feedback is very much appreciated. Thank you again for choosing us.
Warm regards,
The Recliner Factory Team
Very good experience
Very good experience, friendly from the very beginning and made me feel at ease. Explained everything clearly and I understood everything. Could not fault the experience.
14 January 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that you felt at ease from the very beginning and that everything was explained clearly and thoroughly.
Creating a friendly, supportive experience where our customers feel comfortable and fully informed is extremely important to us, so it’s wonderful to know this was your experience. We truly appreciate your kind comments and are pleased that you couldn’t fault the service.
Thank you again for choosing us.
Warm regards,
The Recliner Factory Team
Simon williams arrived today very…
Simon williams arrived today very polite, explained full working of chair. I am really looking forward to delivery.
13 January 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that Simon Williams was polite and took the time to fully explain how the chair works during his visit.
It’s lovely to know you’re looking forward to your delivery, and we look forward to completing the experience for you very soon. Thank you again for choosing us.
Warm regards,
The Recliner Factory Team
Very professional
Good set of lads very professional on what they are doing and left the place tidy and cleared there rubbish away
13 January 2026
Unprompted review
Reply from The Recliner Factory
We’re really pleased to hear that our team were professional, courteous, and left everything clean and tidy that’s exactly the level of service we aim to provide.
Your feedback will be shared with the lads, as comments like this mean a great deal to them. Thank you again for choosing us, and we hope you continue to enjoy your recliner.
Warm regards,
The Recliner Factory Team
Bradley was very helpful with his advice
Bradley was very helpful with his advice
13 January 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your kind feedback.
We’re delighted to hear that Bradley was so helpful with his advice. He always aims to make sure customers feel informed and comfortable, so your comments will mean a great deal to him.
Thank you for choosing us.
Warm regards,
The Recliner Factory Team
Wonderful chair and such a helpful…
Wonderful chair and such a helpful engineer! Totally recommend.
13 January 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that Bradley was so helpful and able to offer clear, useful advice. He takes great pride in looking after our customers, so your comments will mean a lot to him.
Thank you again for choosing us, and we hope you continue to enjoy your recliner.
Warm regards,
The Recliner Factory Team
Alex came tonight
Alex came tonight, very polite and very helpful could see that I didn’t really need because I can get up quite fine and he’s give good advice whereas I can get the sofa that I’ve got now is good quality if I if needed a recliner in the future, I will definitely be in touch
12 January 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that Alex was polite, helpful, and took the time to offer honest advice based on your needs. We’re especially pleased that he made you feel comfortable and didn’t recommend anything unnecessary that honest, customer‑first approach is very important to us.
It’s great to know you were reassured about the quality of your current sofa, and we’ll be more than happy to help if you ever need a recliner in the future. Thank you again for your kind words and trust.
Warm regards,
The Recliner Factory Team
Really good service.
Neil and Dean very pleasant and helpful. Went that bit further by hoovering where my old double bed had been and moved a mattress into another room for me. All done quickly and efficiently. Arrived when they said they would.
12 January 2026
Unprompted review
Reply from The Recliner Factory
Thank you for taking the time to leave such a detailed and positive review.
We’re delighted to hear that Neil and Dean were pleasant, helpful, and went the extra mile by tidying the area and helping move your mattress that level of care is something we’re very proud of.
It’s also great to know everything was completed quickly and efficiently, and that the team arrived exactly when expected. Your feedback will be shared with them and will mean a great deal.
Thank you again for choosing us.
Warm regards,
The Recliner Factory Team
Great service
Andy and Mike were GREAT! We had a call yesterday to let us know their estimated time of arrival here today.. They arrived exactly at the time they said they would. They fitted the bed, and gave us full instructions on how to use the remote control that came with it. Andy offered us matress protectors to purchase which had a great guarantee. We wanted to purchase them but sadly it was too soon after Christmas and we couldn't afford them at this time. They took away all the rubbish and then they were on their way. They were polite and had a great sense of humour throughout! Thanks Andy and Mike!!!
8 January 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for sharing your wonderful experience. We’re delighted to hear that Andy and Mike took such great care of you from calling ahead with an accurate arrival time to fitting the bed smoothly and giving clear instructions on how to use the remote.
It’s lovely to know they brought their politeness (and sense of humour!) with them, made sure everything was set up perfectly, and even cleared away all the packaging before leaving.
Andy and Mike will be thrilled to hear your kind words. Thank you again for taking the time to write such a thoughtful review.
Warm regards,
The Adjustable Bed Factory Team
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