My ice bath chiller stopped working after the first clean out. Non stop back and forth emails with the company, often waiting 4 days for even a reply. Over 2 weeks later and still no resolution. They... See more
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I bought the Smart Chiller + Ice Bath Max Combo. The price for this was amazing. I soon discovered why. The Ice Bath itself (this is their mid-range unit) was cheap and flimsy. The chiller simply neve... See more
Absolutely garbage, don’t waste your time or money this is all Temu quality items. The unit died after 3 uses and the company was contacted for a replacement. They requested a video of the unit showin... See more
Recovery Zone’s first response to my faulty Ice Barrel was to ask if I had used the included glue repair kit — despite it being brand new and not holding air. I also returned the brand new chiller and... See more
Faulty porducts, refused to refund.
Appalling customer service and less than sub par products. Total scam, would not purhcase if I were you.
I would give less than one star if possible. I purchased an ice bath from this scam company. Their website states that if you do not like their roducts you have a 100 day money back guarantee. It's been 30 days and my ice bath and torn from the side, leaking all over my gym floor.
Prior to this the inflatable tubing began to over inflate on one side, posing a safety risk if it decides to pop. The tube than began deflating by itself within hours of being inflated. This only after 30 days, the product is of course unusable.
I detailed the issues to the ocmpany in an email, requesting a refund. I was told they would need to inspect the item to determine if it was a manufacturing fault and then we would offer a replacement or partial refund. What a complete joke.
To toll me they need to investigate if it's a manufacturing error? I'm not sure how they would determine if a tear was a manufacturing error or not. Seems obvious given the sole purpose of the product is to hold water and it failed at doing so 30 days in.
They will do anything to not refund you for their poorly made and overpriced junk products. I've had to contact the ombudsman. Do not use this company, ever.
6 January 2025
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