** AVOID AT ALL COSTS **
** AVOID AT ALL COSTS **
I would strongly advise others to think carefully before using Red Soles for luxury shoe repairs.
I sent my Christian Louboutin shoes to them for restoration work and unfortunately received them back in a significantly worse condition. After taking them directly to the Christian Louboutin flagship store in London, I was informed the damage caused by the repair work was so extensive that the soles now need to be completely replaced at a cost of £360.
What was most disappointing was the handling of the complaint. Rather than taking accountability, the company attempted to question the authenticity of my shoes despite me providing proof of purchase from the official Christian Louboutin boutique.
They then requested further evidence including proof of purchase, correspondence from Christian Louboutin, and the invoice for the repair costs, all of which I promptly sent across. Despite this, the company later closed the case without resolution.
They also admitted they do not use genuine replacement heel tips, something that was never made clear beforehand.
Although they eventually refunded the original repair cost, they refused to contribute towards the actual cost of rectifying the damage and have now blocked further communication.
Luxury items require specialist care, transparency, and accountability. Sadly, this experience fell far below expectations.