Redbusbistro Reviews 5

Unfortunately, the experience was extremely disappointing and very poor value for money, particularly given the additional £20 surcharge that was charged.
The food quality was unacceptable. The sandwiches appeared stale, and one of the main elements of a traditional afternoon tea — the scones — was unavailable. We were provided with cream and jam, only to then be told there were no scones left.
In addition, neither ourselves nor the two women seated beside us were ever asked whether we would like tea or coffee, which is a basic and expected part of an afternoon tea experience.
Overall, the experience felt disorganised, poorly managed, and far below the standard advertised and expected for the price paid. Charging customers a surcharge for an incomplete and low-quality service is unacceptable.

Last-minute cancellation, rude staff, broken promises – not worth the money

I booked the Red Bistro Bus as a special celebration for my two sisters and arranged extensive travel from Birmingham to Edinburgh months in advance specifically for this experience.

Late afternoon the day before, while we were already travelling with limited internet, I received an email cancelling our 12 noon booking with less than 24 hours’ notice, initially stating it was due to a large party cancelling. The only alternative offered was 3pm, which meant changing train tickets at significant extra cost. Emails and phone calls went unanswered.

When I eventually got through the next day, I was spoken to rudely and even accused of lying about the travel and expense involved. A manager later claimed the cancellation was actually due to driver illness, contradicting the original email, and refused any compensation despite the disruption and additional costs.

We were then emailed an apology promising complimentary drinks and extra privileges, none of which were provided. The bus was almost empty, making the cancellation even more baffling.

The experience itself was mediocre at best: not enough food (two meringue nests for three people), no soya milk despite pre-ordering, and overall poor value for money. While the onboard staff were polite, they seemed unaware of the issues.

For such an expensive experience, the customer service was dreadful and the promises were not honoured. A huge amount of money spent for very little in return. I would not recommend this company.

It would have been nice also to have a map given when you boarded so that you could follow where you were going and pin point the places of interest.

Myself and 5 friends went on the red bus bistro in Edinburgh yesterday. It was fantastic from start to finish. The driver, Mark, welcomed us on board & played ace music throughout the tour. The servers, Zoe and Prem, were very efficient, friendly & polite. The food was to die for! Everyone on the bus joined in and sang a long to the retro sounds. We will definitely be back.

Absolutely disgusting service or no service should I say. Booked and fully paid for afternoon tea on tour of Edinburgh. Received email evening prior to trip confirming booking and pick up details. Arrived at pick up point as advised to be told by other operator assistant that previous tour that day had been cancelled and no contact with people who were waiting. Tried to phone customer service number no answer. Emailed no reply. Waited for half hour after time stated to arrive and nothing. No call or any contact from the company. Absolutely disgusting booked for a gift for a special occasion for a friend. Would never book with this company again and definitely would not recommend them.

it was our wedding reception venue, for 28 people, meal was amazing, hospitality also amazing, all our guests were happy and had a great time, staff were great and attentive and had us all singing, wouldn't hesitate to book again