REDELUXE | Luxury Pre Owned Designer Handbags Reviews 

357
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and pristine condition of the products, often finding them exactly as described or even better. The customer service is frequently highlighted as outstanding, with many people appreciating the professional, friendly, and responsive support throughout their purchasing journey. People also consistently commend the fast delivery service, with items arriving quickly and efficiently. The packaging receives high praise for being beautiful, elegant, and meticulously prepared, enhancing the unboxing experience. Many consumers appreciate the detailed product descriptions and photos, which contribute to a trustworthy and confident purchase.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the high quality and pristine... See more

Quality

People report positive experiences with quality, consistently praising the pristine condition of bags, often... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as top-tier, stellar, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and... See more

Delivery service

Consumers express high satisfaction with the delivery service, frequently highlighting its speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional & patience go hand in hand via Redeluxe! This was my 1st purchase & writing this special review to let others know of my utmost confident, trustworthy experience… rare to find these days... See more

Rated 5 out of 5 stars

I bought my first Chanel bag through Redeluxe and I couldn't be happier with the whole process from start to finish. I had waited years to find the colour I wanted and I only wanted silver hardware so... See more

Rated 5 out of 5 stars

Here we are again , just got my bag # 3 from The best reseller ever REDELUXE. What an amazing experience over and over , love my vintage very hard to find shoulder Birkin. My bag is beautiful, packa... See more

Rated 5 out of 5 stars

Five stars isn’t enough—REDELUXE is my new go-to for luxury bags. As a Hermès bag collector, I’m super picky, and they consistently have pieces that elevate my curation. Hunter was incredible: patient... See more


Company details

  1. Handbags Shop
  2. Bag shop
  3. Fashion accessories shop

Written by the company

REDELUXE: A Destination for Luxury Lovers Founded by Georgia Swain, REDELUXE was established with a mission to offer a reliable luxury experience to fashion lovers worldwide. Georgia, who has been a fan of designer handbags and luxury items since her teenage years, was inspired to start the company after discovering a Facebook group where people from around the world were buying and selling pre-owned designer bags and accessories. She realized that the fastest way for her to acquire her next luxury bag was by selling one she already owned, and saw an opportunity to share this joy with others while also earning extra income. Along with her husband Hunter, who is now a co-owner, Georgia started REDELUXE with the goal of redeeming luxury resale. Despite having limited work experience or a business degree, Georgia's passion and determination have transformed REDELUXE into a brand that is dedicated to making a difference in the luxury market. At REDELUXE, you'll find a vast collection of gently used designer handbags, including luxury pre-owned Louis Vuitton, Chanel, Gucci, Michael Kors, Fendi, Prada, Christian Dior, Hermes, Saint Laurent and many more. Our collection of pre-loved designer handbags includes leather, Brahmin and other premium materials, ensuring that you'll find the perfect accessory to elevate your style. Whether you're searching for a pre-owned Louis Vuitton handbag or a Chanel handbag, REDELUXE is the destination for luxury lovers looking for the best deals on gently used designer handbags. Shop now and experience the joy of owning a luxurious handbag at a fraction of the original price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

357 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(357)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was my fourth purchase from…

This was my fourth purchase from Redeluxe. It just shows how much trust and value I have in the company to purchase four times. They are always available 24/7, literally speaking even on Sundays, I still get a response. Their customer service is top notch as with their luxury items. Their grading system on their prelove items is pretty high so you can rest assured their products are high quality. Thank you Redeluxe for a wonderful experience!!!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

I love my new Chanel 18S mini square…

I love my new Chanel 18S mini square evening bag! This girl has wow factor. She's absolutely gorgeous, like an emerald jewel. Thank you, Georgia, for the beautiful handbag and the outstanding service! You can't beat either anywhere!!!

Teri 🥰

1 October 2025
Unprompted review
Rated 5 out of 5 stars

This was my 3rd Chanel purse fr…

This was my 3rd Chanel purse fr Redeluxe. The quality of bags that they carry is topnotch. And nothing beats Redeluxe customer service. I will be back for more.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Impressive!

I just opened my Gold Reissue WOC! Oh my! It’s gorgeous! I have to say I was skeptical about ordering from REDELUXE because I have never ordered from anyone but FashionPhile, or purchased directly from the Chanel Boutique. I am SO impressed. It’s perfect as far as I am concerned. I will never be concerned about the “Excellent” rating REDELUX gives items. I hope to buy from REDELUX again. By the way, the box was packaged so well I didn’t think I was going to be able to get into it!!!!! LOL!!! Thank you so much for your quality standards, it’s so rare!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Incredible customer service

The Redeluxe team went above and beyond with their customer service. They sent me additional photos of the bag to what was online, so I could see the colour and condition. Shipping to Australia was also incredibly fast and the bag was packed and packaged very well.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

I love it

I love it, fast delivery and backing was perfect , this was my first purchase but for sure it will not be the last 💜💜

11 September 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the medium Chanel 25 in…

I purchased the medium Chanel 25 in Dark Grey. Shipping was quick, as I received my bag in 3 days. The bag was stunning and in pristine condition. This was my fourth REDELUXE purchase and customer service has continued to be amazing.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

The absolute best!!

I’ve gotten 2 vintage Hermes and 1 Chanel bag from Redeluxe and every single transactions has been super smooth. The bags were in perfect condition and I absolutely love the team. I just cannot say enough good things about my experience!!

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Best Hermès Vintage Curation

I’m about to do My 3rd purchase at Redeluxe. The service is impeccable. The team provided extra videos, and answered all my questions. Shipping and delivery was super fast! I’m collecting vintage Hermès bag and the quality and curation of their bags is simply amazing. Besides, Georgia is simply the best, and Hunter very very supportive. Can’t recommend enough!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

The best company

This is my third bag I've purchased from Redeluxe. The purse arrived in perfect condition, the packaging was amazing, and the service is exceptional. It's a company I can truly trust. Thank you!

21 July 2025
Rated 5 out of 5 stars

Here we are again

Here we are again , just got my bag # 3 from The best reseller ever REDELUXE. What an amazing experience over and over , love my vintage very hard to find shoulder Birkin. My bag is beautiful, packaging was gorgeous , shipping was super fast and over all I had the best experience shopping from REDELUXE.
Without hesitation I know shortly I will be purchasing bag # 4. Georgia and Hunter are the best.
Hanna

12 June 2025
Unprompted review
Rated 5 out of 5 stars

I was a bit suspicious at first

I was a bit suspicious at first, because it’s still a lot of money. Also I was a bit afraid of the taxes, by I only had to pay 40 euro in Belgium. The bag is marvellous and I am more than happy with my purchase !!! ❤️

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing bag

Amazing bag! Amazing company to do business with! Third purchase I am over the moon about! Will continue to shop at redeluxe!

19 June 2025
Unprompted review
Rated 5 out of 5 stars

What an amazing experience

What an amazing experience! Georgia is so helpful and reassuring. I couldn’t be happier with my first purchase! Will def keep an eye on my next bag!

23 May 2025
Unprompted review

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