The ferry was on time-both ways. You have real people available to deal with issues - thank you. Plus food!! Appreciate in particular that you ask parents not to allow children to run around. May... See more
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Review summary
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Arrived Southampton earlier than booking & got straight onto ferry & had excellent breakfast. On IOW side rtn again arrived early & got straight onto ferry. Service onboard was good with great selecti... See more
Excellent journey both ways. Quick and efficient at boarding and disembarkation. Clean and comfortable lounges to use whilst sailing. We only had drinks, so can’t comment on food options. The drinks w... See more
Company replied
Although I’m an Island resident and should know better (!) I made a silly error when booking on line which I realised only when attempting to board in East Cowes. My Southampton destination was a cr... See more
Company replied
Company details
- #2 of 18 best companies in Ferry service
- #25 of 38 best companies in Holiday accommodation service
Written by the company
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Written by the company
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Contact info
12 Bugle Street, SO14 2JY, Southampton, United Kingdom
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Lift Brocken to dog area on both…
Lift Brocken to dog area on both crossings not when your wife is disabled. The Roof was leaking into lounge.
22 June 2026
Very helpful staff turned up early and…
Very helpful staff turned up early and staff found space on an earlier sailing
28 June 2026
Efficient operation
Efficient operation
Would have given 5stars but the lift wasnt working and my elderly mum had to struggle with the stairs
22 June 2026
As usual a well organised crossing
As usual a well organised crossing. We turned up on time and we were loaded on to the ferry timously. The crossing was good and we came off the other side easily. The ferry was clean and tidy staff were busy but professional. A brilliant service. I would have given five stars but it is starting to get expensive.
26 June 2026
Great experience
Great experience. We arrived early and the staff were helpful to get us on an earlier crossing. The staff in the cafe were friendly and a good laugh. Crossing was great, so much to see. Same experience coming back. Brilliant.
29 June 2026
good experience
Easy to book had to make amendments to the booking staff really helpful and friendly
Nice and easy getting on and off ferry
29 June 2026
Very easy and efficient service.
4 July 2026
Great service throughput our ferry…
Great service throughput our ferry arrival and travel experience.
5 July 2026
Excellent service
3 July 2026
Everything was good..they even let us…
Everything was good..they even let us go on an earlier sailing.. they have the timings down to perfection..
Good facilities on board.. good cafe and plenty of seating..
28 June 2026
We turned up early for our ferry
We turned up early for our ferry. We were found a place on the next ferry. So accomodating.
2 July 2026
Lovely trip both ways as always
3 July 2026
The ferry was on time-both ways.
The ferry was on time-both ways.
You have real people available to deal with issues - thank you. Plus food!!
Appreciate in particular that you ask parents not to allow children to run around.
Maybe you could ask customers to use headphones and not subject everyone else to their choice of entertainment and double sided phone calls (a menace in society generally!)
2 July 2026
Overall a great service
17 July 2026
Extremely helpful staff
This is our second visit to the IoW on Red Funnel and we have found both the boarding , disembarking staff and crew members on all occasions extremely helpful.
11 July 2026
A pleasant journey across the Solent
A pleasant journey across the Solent. Loaded & unloaded efficiently.
4 July 2026
Trip to Wootton Bridge
Arrived early and went straight on as room on ferry. No fussing with tickets just number recognition. Quick unloading other end
4 July 2026
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