The ferry was on time-both ways. You have real people available to deal with issues - thank you. Plus food!! Appreciate in particular that you ask parents not to allow children to run around. May... See more
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Review summary
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Arrived Southampton earlier than booking & got straight onto ferry & had excellent breakfast. On IOW side rtn again arrived early & got straight onto ferry. Service onboard was good with great selecti... See more
Excellent journey both ways. Quick and efficient at boarding and disembarkation. Clean and comfortable lounges to use whilst sailing. We only had drinks, so can’t comment on food options. The drinks w... See more
Company replied
Although I’m an Island resident and should know better (!) I made a silly error when booking on line which I realised only when attempting to board in East Cowes. My Southampton destination was a cr... See more
Company replied
Company details
- #2 of 18 best companies in Ferry service
- #27 of 41 best companies in Holiday accommodation service
Written by the company
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Written by the company
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Contact info
12 Bugle Street, SO14 2JY, Southampton, United Kingdom
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Come early !!
We came early to our booked ferry and were allowed to cross on the ferry one hour earlier on both crossings!
24 June 2026
Not good customer service
Ferry crossing was running an hour late, which meant everyone had to park up in a location that wasn’t easy to get to in the first place then navigate getting back in a Que to join the later ferry, had disabled crossing booked for passenger side and they gave extra space drivers side, booked to be near a lift that went to pet lounge for a dog got a lift that went to normal deck then walk round to another lift that went up to pet lounge but on both ships (different going out to return) this lift was broken. Which wasn’t communicated to us till walking round and seeing a sign, the lifts only fit a few people and were very busy and not much seating near lift so had to stand which my mum would normally use a wheel chair for if we knew it’d be so long. Both ports were small and confusing and your own staff said to remind staff we had disability needs as he said they don’t always check. What a headache I’ve travelled Wightlink so many times I thought I’d try redfunnel but honestly it’s shocking
3 July 2026
Flexibility is a great help
We arrived early for the ferry to the island and (as hoped) got on the sailing an hour previous to the one we booked. On the return trip we weren't planning to do the same but were just in time! The staff were friendly, flexible and efficient. A great experience.
4 July 2026
great journey
great journey, turned up early and let on straight away, had lounge access, a lovely peaceful experience.
26 June 2026
Efficient and listen to and attended to…
Efficient and listen to and attended to special requests
Always use Red Funnel
3 July 2026
All very straight forward
All very straight forward. Liked the flexibility of getting an earlier ferry. Good customer service when I made a slight booking error. Seamless embarkation and disembarkation.
2 July 2026
Red Funnel staff are very helpful
Red Funnel staff are always very helpful. As i have a disability they always go the extra mile to help
10 July 2026
Everything ran smoothly and to plan
2 July 2026
Always helpful and efficient
Always helpful and efficient. Always enjoy travelling with red funnel.
4 July 2026
Southampton to IOW arrived early
Arrived Southampton earlier than booking & got straight onto ferry & had excellent breakfast. On IOW side rtn again arrived early & got straight onto ferry. Service onboard was good with great selection of drinks & food. Highly recommended.
29 June 2026
Smooth sailing no hassle coming back…
Smooth sailing no hassle coming back managed to get an earlier crossing with no hassle
28 June 2026
Being on time & helpful staff
Being on time & helpful staff. Disappointed with a charge if you wanted to change your slot.
29 June 2026
Great for people travelling with dogs
Great for people travelling with dogs, staff even gave my dogs a bowl of water
10 July 2026
easy to use n and we arrived earlier…
easy to use n and we arrived earlier than expected to return home , the staff put us the next ferry saving us having to wait 2 more hours for the ferry we were booked on.
18 June 2026
Fast
Fast, efficient service. On our outbound crossing we arrived at Southampton earlier and got put on an earlier crossing, no fuss, so our holiday started sooner!
13 June 2026
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