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Red Funnel Ferries Reviews 

1,047
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 783 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service, noting on-time departures and smooth boarding processes. Many people highlight the staff as professional, friendly, and helpful, especially when assisting with booking errors or allowing earlier sailings. The online booking process is generally found to be easy and straightforward, contributing to a stress-free overall experience. However, some customers also noted concerns regarding the pricing, with many feeling that the cost of the service can be expensive or too high. People specifically mentioned the cost of food and drinks onboard, as well as the overall fare, as being questionable or excessive.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency and... See more

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and efficient... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding the online booking system... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing it as smooth, easy, and... See more

Price

People report ambiguous experiences with price, with many finding it expensive, especially for extra costs or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ferry was on time-both ways. You have real people available to deal with issues - thank you. Plus food!! Appreciate in particular that you ask parents not to allow children to run around. May... See more

Rated 5 out of 5 stars

Arrived Southampton earlier than booking & got straight onto ferry & had excellent breakfast. On IOW side rtn again arrived early & got straight onto ferry. Service onboard was good with great selecti... See more

Rated 5 out of 5 stars

Excellent journey both ways. Quick and efficient at boarding and disembarkation. Clean and comfortable lounges to use whilst sailing. We only had drinks, so can’t comment on food options. The drinks w... See more

Company replied

Rated 5 out of 5 stars

Although I’m an Island resident and should know better (!) I made a silly error when booking on line which I realised only when attempting to board in East Cowes. My Southampton destination was a cr... See more

Company replied


Company details

  1. #2 of 18 best companies in Ferry service
  2. #26 of 40 best companies in Holiday accommodation service

Written by the company

We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.

Discover the Isle of Wight with Red Funnel Ferries

Written by the company

Just 1-Hour from Southampton
Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(1,047)

787 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to book a crossing online

Easy to book a crossing online. Ferry crossing was well organised to get on and off in your car.

13 June 2026
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Reply from Red Funnel Ferries

Thanks for your review - we hope to welcome you back on board again soon.

Rated 5 out of 5 stars

Well organised from the moment we…

Well organised from the moment we arrived at the check-in. The ferry was very clean and tidy. A very pleasant trip to the IOW.

12 June 2026
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Reply from Red Funnel Ferries

Thank you for your feedback - we hope to welcome you back on board again soon.

Rated 5 out of 5 stars

I missed the 2pm ferry due to a crash…

I missed the 2pm ferry due to a crash on the A34 with long delays. The lady on the check in booth was very helpful & said I could go on the 3pm ferry. The trip was very pleasant with adequate seating. Refreshments were available & at a reasonable price. All in all a very good experience!

8 June 2026
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Reply from Red Funnel Ferries

Thank you for your feedback. We are sorry to har that you were unable to travel on your booked departure, but pleased to hear we were able to accommodate you on the next crossing.

Rated 5 out of 5 stars

Isle of wight holiday From the moment we pulled up at check…

From the moment we pulled up at check in at Southampton port, to be greeted by name was lovely. All staff were friendly and to get a wave from the car deck staff too. Our return from the isle of Wight was just as good and we wouldn't hesitate in using red flag again.

9 June 2026
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Reply from Red Funnel Ferries

Thank you for taking the time to leave us your review. We are delighted to hear that you found our colleagues to be friendly and we hope to welcome you back on board again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very organised.
Comment: lifts were very slow and small otherwise everything good.8

8 June 2026
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Reply from Red Funnel Ferries

Thanks for your review - we hope to welcome you back on board again soon.

Rated 5 out of 5 stars

A Little Gem

What we like about the Isle of Wight is that it takes only one hour to get to from Southampton where we live. Once your there it’s easy driving, no motorways. There is a good choice of beaches, countryside, attractions for all age groups.
We booked our ferry crossing and accommodation through Red Funnel, the booking agent was very helpful.
We are looking forward to returning to the Island.

14 June 2026
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Reply from Red Funnel Ferries

Thank you for taking the time to leave us your feedback. We are delighted to hear that you enjoyed your visit to the island and we hope you welcome you back to the Island soon!

Rated 5 out of 5 stars

We always book the VIP lounge which we…

We always book the VIP lounge which we find excellent as we have driven down to Southampton and it is good for refreshments and usually not crowded.
Our only complaint is that we are elderly and although we can go up in the lift the last flight of stairs does not have a lift and they are very difficult to climb.

11 June 2026
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Reply from Red Funnel Ferries

Thank you for your review. We are pleased to hear that you enjoyed the Signature Lounge. We are currently waiting on some replacement parts for our lifts, so for the time being, the lift only operates between the passenger gangway, vehicle deck and main passenger saloon. We hope to have the lift fully functioning soon.

Rated 5 out of 5 stars

Prices could be better

Happy with travel although prices on boat are just as expensive as buying a travel ticket. Could do with more benefiting travel for islanders as people on UC can get any travel for £60 and people that work have to pay over £100+.

1 November 2025
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Reply from Red Funnel Ferries

Thank you for taking the time to leave us your feedback. I am sorry to hear that you find out pricing expensive. While we do have an assisted fares scheme for residents on low incomes, this is means tested by the Isle of Wight County Council. We regularly send a Big Book of Savings to Island residents, and offer a year round Island Resident discount for those times when a promotion isn't available.

Rated 5 out of 5 stars

Excellent journey both ways

Excellent journey both ways. Quick and efficient at boarding and disembarkation. Clean and comfortable lounges to use whilst sailing. We only had drinks, so can’t comment on food options. The drinks were good and fairly priced. Looking forward to using them again.

12 June 2026
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Reply from Red Funnel Ferries

Thank you for taking the time to leave us your review. We are delighted to hear that you had a comfortable crossing with us!

Rated 5 out of 5 stars

A calm efficient crossing

After a very stormy journey down to Southampton, the efficiency and calm reception at Southampton and then East Cowes is just what a traveller requires.

8 June 2026
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Reply from Red Funnel Ferries

Thank you for your review - we are pleased to hear that you found our colleagues to be calm and efficient.

Rated 5 out of 5 stars

Easy online booking

Easy online booking. Excellent boarding process. Good communications. Smooth journey.

9 June 2026
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Reply from Red Funnel Ferries

Thank you for your review - we hope to welcome you back on board again soon.

Rated 5 out of 5 stars

Very efficient company

Red Funnel were very efficient in getting us on board, comfortable crossing and disembarked with no issues. The return trip was equally impressive especially as on arrival to the port they were able to put us on an earlier departure without any quibbling, well done.

8 June 2026
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Reply from Red Funnel Ferries

Thank you for your review. We are pleased to learn that you had a comfortable crossing with us and that you were able to to travel earlier on your return crossing.

Rated 5 out of 5 stars

Arrived early for both sailings and…

Arrived early for both sailings and with no fuss, allowed us to sail early. Staff polite and welcoming. Ferry clean and comfortable

8 June 2026
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Reply from Red Funnel Ferries

Thank you for your review - we hope to welcome you back on board again soon.

Rated 5 out of 5 stars

Going above and beyond!…

Although I’m an Island resident and should know better (!) I made a silly error when booking on line which I realised only when attempting to board in East Cowes. My Southampton destination was a cruise ship. Your colleagues sorted this all out for me, even though this meant “opening” a seemingly closed time slot. Timely arrival to ship achieved! Thank you.

12 June 2026
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Reply from Red Funnel Ferries

Thank you so much for taking the time to leave us your review. We are delighted to hear that our colleagues were able to amend your booking, and we hope you loved your cruise!

Rated 5 out of 5 stars

Friendly staff

Friendly staff
smooth crossing
very dog friendly

8 June 2026
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Reply from Red Funnel Ferries

Thank you for your review. We are pleased to hear our staff were friendly, and we hope to welcome you and your pooch back on board again soon.

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