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Redgate Lodge Reviews 

1,003
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, knowledgeable, and friendly staff for making vehicle purchases remarkably smooth and completely stress-free. Reviewers note that sales representatives are welcoming and never apply any hard-sell tactics. Consumers also highlight the exceptional customer service, noting that team members are extremely helpful and attentive from start to finish. People appreciate the fantastic car selection, straightforward purchasing procedures, and efficient handling of paperwork without any unwanted pressure or hassle. Buyers express high satisfaction, mentioning that vehicles are exceptionally well-prepared, clean, and delivered in pristine condition. Many individuals state they would gladly recommend the dealership to family and friends for future purchases.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising the team for providing friendly, efficient,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, smooth, and hassle-free... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was not looking forward to car shopping! Luckily, I found a lovely little Polo, low mileage and very clean. Paul made the experience pain free, very efficient, knowledgeable and friendly service. Pick... See more

Company replied

Rated 5 out of 5 stars

Having recently purchased a Ford Focus Vignale the customer service I received from all the team was first class.A special thanks must go to Will,Stew and Jamie for sorting a few little niggly things... See more

Company replied

Rated 5 out of 5 stars

Great car selection and no unrequested pressure from sales staff to buy until help was needed. Once we decided on a car the purchasing process was straighforward, again with no pressure to upsell serv... See more

Company replied

Rated 5 out of 5 stars

Very professional company car bought and acquired same day. Paul handled everything highly recommended this company. Also got a fantastic trade in deal well worth trying here if they have what you are... See more

Company replied


Company details

  1. Used car dealer

Written by the company

We are a used car specialist based in Shiremoor, Newcastle Upon Tyne. We are based at the north end of the Cobalt Business Park, and we are only 1 mile from the Silverlink Shopping Park, covering Whitley bay, Wallsend, North Shields, Tynemouth, North Tyneside & the North East. We offer quality used cars at very affordable prices. If you are looking for fantastic savings on your first car or looking to upgrade, you can be sure that you will find competitive prices and the best service from Redgate Lodge. Bosch Car Service – Redgate Lodge positioned in North Tyneside, opposite The Village Hotel at The Cobalt, have some fantastic offers on MOT, Car Servicing, Engine Diagnostics, Exhausts, Car Batteries and Discount Tyres at trade prices. Book in online or request a quote for any car repairs you may have. Redgate Lodge Bodyshop is situated on Westmorland Road in North Shields. We have a fully operational vehicle body shop that takes care of all of our bodywork and we have two large vehicle ovens, large enough for vans.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(1,003)

379 reviews in the last 12 months

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Rated 5 out of 5 stars

Seen the vehicle online

Seen the vehicle online , Contacted via WhatsApp and kept up up to date through the whole process , excellent service on the day of collection by Andy , would definitely recommend Redgate Lodge.

26 March 2026
Unprompted review
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Reply from Redgate Lodge

Thanks for the great review, we will be sure to pass this on to Andy

Rated 5 out of 5 stars

Seat Ateca xcellence

I seen the car on Car Gurus, and WhatsApp messaged Redgate lodge, where they were very quick to reply. I advised I was interested in the Seat Ateca. Andy then asked if it was OK to call me as it was easier to go over on the phone rather than messages back and forth. He explained everything on the phone and reserved the car for me to come and have a look a few days later. I travelled over from Cumbria where the car was ready and waiting. Andy was very efficient and had everything ready for me to buy the car. Very happy 😊.

21 March 2026
Unprompted review
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Reply from Redgate Lodge

Thank you for your great review.

We’re really pleased Andy could make the process quick and straightforward for you and get everything ready on your arrival from Cumbria. I’ll be sure to pass your feedback on to Andy.

Everyone at Redgate Lodge really appreciates your support — enjoy your new car!

Rated 5 out of 5 stars

Andy

Andy, and all the team made car purchase smooth, from first phone call to car pick up everything was a breeze. Trade in and handover was made easy. Thank you and pleasure doing business!

18 March 2026
Unprompted review
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Reply from Redgate Lodge

Thank you for the great review

Rated 5 out of 5 stars

Great Service!

Great service and great experience overall. Andy was brilliant, would definitely recommend

20 March 2026
Unprompted review
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Reply from Redgate Lodge

Thank you for the review

Rated 5 out of 5 stars

Second car I’ve bought from Redgate Lodge

Paul helped me find the right car for me and helped me understand the finance options on offer. Really pleased with the service. This is the second car I’ve bought from Redgate lodge.

21 March 2026
Unprompted review
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Reply from Redgate Lodge

Thank you for your continued support, it’s great to have you back with us!

We’re really pleased Paul could help you find the right car and make everything clear along the way. I’ll be sure to pass your feedback on to Paul.

We truly appreciate your loyalty.

Rated 5 out of 5 stars

I recently purchased a car from this…

I recently purchased a car from this company we dealt with Paul Laidler, and the entire experience was excellent from start to finish. The team was welcoming, professional, and genuinely helpful without ever being pushy. They took the time to understand what I was looking for and guided me through the options with clear, honest advice.

The process was smooth and stress-free, and everything was explained in a way that made us feel confident in my decision. The car itself was presented in fantastic condition, exactly as described, and I’m extremely happy with my purchase.

What stood out most was the level of customer service — it really felt like they cared about making sure I left satisfied. I wouldn’t hesitate to recommend them to anyone looking for a reliable and trustworthy place to buy a car. Thank you for such a great experience Paul laidler

20 March 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for such a thoughtful review.

We’re really pleased Paul was able to make the whole process clear and straightforward while helping you feel confident in your decision. I’ll be sure to pass your kind words on to Paul.

We truly appreciate your recommendation and support.

Rated 5 out of 5 stars

Great Service!

Just collected my new car from Redgate Lodge where Andy looked after me from start to finish. Andy took my vehicle in part ex and recommended some extras to aid me with my new vehicle, with no pressure added. The transaction was smooth, efficient and the vehicle was prepared to a very high standard. I highly recommend Redgate Lodge if you are considering purchasing a new vehicle. Thanks for a great experience.

20 March 2026
Unprompted review
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Reply from Redgate Lodge

Thank you for your great review.

We’re really pleased Andy was able to look after you throughout and make everything run smoothly. I’ll be sure to pass your kind words on to Andy.

We truly appreciate your recommendation and support.

Rated 5 out of 5 stars

I purchased my car from redgate lodge…

I purchased my car from redgate lodge and Andy was absolutely brilliant he dealt with everything which made the process so easy instead of the stress of worrying everything was done properly. He made you feel welcome I would definitely recommend

16 March 2026
Unprompted review
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Reply from Redgate Lodge

Thank you for your kind review.

We’re really pleased Andy could take care of everything and make the process easy for you. I’ll be sure to pass your feedback on to Andy.

Everyone at Redgate Lodge truly appreciates your recommendation.

Rated 5 out of 5 stars

New car day

Just picked up my new car today, Andy was excellent through out the process. This is my third car from Redgate lodge and I wouldn’t go anywhere else. You never feel pressured at anytime and they take care of everything till you pick the car up. Excellent customer service.

18 March 2026
Unprompted review
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Reply from Redgate Lodge

Thank you for your continued loyalty.

We’re delighted Andy looked after you so well again and made the whole process easy. I’ll be sure to pass your kind words on to Andy.

Everyone at Redgate Lodge truly appreciates your support and looks forward to seeing you again.

Rated 5 out of 5 stars

Very friendly people

Very friendly people, very easy place to get to, salesman Andy kept me up to-date with everything that was going on with the car it was a very good experience from day one would recommend

15 March 2026
Unprompted review
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Reply from Redgate Lodge

Thank you for your kind review.

We’re really pleased Andy kept you well informed throughout and helped make the whole experience a positive one. I’ll be sure to pass your feedback on to Andy.

Rated 5 out of 5 stars

Amazing

Came intoday and fell in love with a car.
Dealt with Paul Laidler who was amazing and sorted everything out for me to take the car away on same day.

14 March 2026
Unprompted review
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Reply from Redgate Lodge

Thank you for your lovely review.

We’re delighted Paul was able to get everything sorted for you so quickly. I’ll be sure to pass your kind words on to Paul

Rated 5 out of 5 stars

Great service from Paul at Redgate…

Great service from Paul at Redgate Lodge found a great car and made the process stress free and easy to drive away in quickly.. would recommend

14 March 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your review.

We’re really pleased Paul was able to help make everything straightforward for you. I’ll be sure to pass your feedback on to Paul Laidler.

Rated 5 out of 5 stars

Great first experience with Redgate Lodge

Just collected our new car from Redgate Lodge, Andy Nixon dealt with everything for us, the process was easy and straight forward, Andy was courteous and very professional.
The car was spotlessly clean and very well presented, along with all cars we looked at on the forecourt.
We wouldn’t hesitate to use Redgate Lodge again in the future.

13 March 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your kind review.

We’re delighted everything went smoothly for you and that Andy made the process straightforward from start to finish. I’ll be sure to pass your feedback on to Andy.

From everyone at Redgate Lodge, we really appreciate your support and hope you enjoy your new car

Rated 5 out of 5 stars

A very good experience

I saw the car I fancied on Redgates website. Spoke to Andy to see if it was still available and arranged a viewing.
The car was presented in spotless condition and I was able to have a good look around it by myself with no pressure before going for a test drive with Andy. The car did not disappoint.

Andy was extremely courteous and professional with no pressure, he talked me through all the options of finance available which was completely straight forward with no hard sell whatsoever.

I would be more than happy to deal with Andy again and will definitely look to what Redgate have for when I ever change my car.

I will be recommending these guys to people who are looking for a car. It was a man enjoyable experience.

11 March 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for taking the time to leave such a thoughtful review.

We’re really pleased Andy made the process relaxed and straightforward while helping you explore the right options. I’ll be sure to pass your kind feedback on to Andy.

From everyone at Redgate Lodge, we truly appreciate the recommendation and look forward to welcoming you back in the future.

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