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Redgate Lodge Reviews 

1,001
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, knowledgeable, and friendly staff for making vehicle purchases remarkably smooth and completely stress-free. Reviewers note that sales representatives are welcoming and never apply any hard-sell tactics. Consumers also highlight the exceptional customer service, noting that team members are extremely helpful and attentive from start to finish. People appreciate the fantastic car selection, straightforward purchasing procedures, and efficient handling of paperwork without any unwanted pressure or hassle. Buyers express high satisfaction, mentioning that vehicles are exceptionally well-prepared, clean, and delivered in pristine condition. Many individuals state they would gladly recommend the dealership to family and friends for future purchases.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising the team for providing friendly, efficient,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, smooth, and hassle-free... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was not looking forward to car shopping! Luckily, I found a lovely little Polo, low mileage and very clean. Paul made the experience pain free, very efficient, knowledgeable and friendly service. Pick... See more

Company replied

Rated 5 out of 5 stars

Having recently purchased a Ford Focus Vignale the customer service I received from all the team was first class.A special thanks must go to Will,Stew and Jamie for sorting a few little niggly things... See more

Company replied

Rated 5 out of 5 stars

Great car selection and no unrequested pressure from sales staff to buy until help was needed. Once we decided on a car the purchasing process was straighforward, again with no pressure to upsell serv... See more

Company replied

Rated 5 out of 5 stars

Very professional company car bought and acquired same day. Paul handled everything highly recommended this company. Also got a fantastic trade in deal well worth trying here if they have what you are... See more

Company replied


Company details

  1. Used car dealer

Written by the company

We are a used car specialist based in Shiremoor, Newcastle Upon Tyne. We are based at the north end of the Cobalt Business Park, and we are only 1 mile from the Silverlink Shopping Park, covering Whitley bay, Wallsend, North Shields, Tynemouth, North Tyneside & the North East. We offer quality used cars at very affordable prices. If you are looking for fantastic savings on your first car or looking to upgrade, you can be sure that you will find competitive prices and the best service from Redgate Lodge. Bosch Car Service – Redgate Lodge positioned in North Tyneside, opposite The Village Hotel at The Cobalt, have some fantastic offers on MOT, Car Servicing, Engine Diagnostics, Exhausts, Car Batteries and Discount Tyres at trade prices. Book in online or request a quote for any car repairs you may have. Redgate Lodge Bodyshop is situated on Westmorland Road in North Shields. We have a fully operational vehicle body shop that takes care of all of our bodywork and we have two large vehicle ovens, large enough for vans.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(1,001)

379 reviews in the last 12 months

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Rated 5 out of 5 stars

Paul dealt with the purchase of my Ford…

Paul dealt with the purchase of my Ford Focus ST from point of enquiry all the way through to handover.
The process was seamless and stress-free.
I would recommend to anyone else looking for a new car.

30 May 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thanks for the great review, enjoy your new car!

Rated 5 out of 5 stars

My New Cupra!

Drove from the midlands to this place. Dealt with Will who facilitated a stay over at the Village hotel opposite with discounted rate. Saw the car first thing in the morning, test drove and within an hour was driving the car away. Will was polite, knowledgeable throughout the week preceding the visit via phone and whatsapp and was a pleasure to deal with.

30 May 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thanks for your great review. We’re really pleased to hear Will looked after you so well and made everything smooth. Enjoy your new car!

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish, i picked my car up on the date and time specified and the car was ready for collection Paul Laidler was there to greet me and to hand the keys over i couldn't be happier with the car it drives and looks amazing

27 May 2026
Unprompted review
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Reply from Redgate Lodge

Thanks for your great review. We’re really pleased you had such a smooth experience with Paul and that your car was ready on time and exactly as expected. Great to hear you’re so happy with how it drives and looks. Enjoy the car!

Rated 5 out of 5 stars

Great service

No haggling over part x price car was as stated ready and nicely valeted upon collection. Very smooth and seamless process I would highly recommend Redgate lodge. Exceptional service from Paul Sooter thankyou Paul👍👍

24 May 2026
Unprompted review
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Reply from Redgate Lodge

Thanks for your great review. We’re really pleased to hear everything went smoothly and that the car was as described. We appreciate your kind words about Paul and are glad you were happy with the part exchange and service. Enjoy the car and thanks again for recommending Redgate Lodge

Rated 5 out of 5 stars

Excellent experience

Excellent experience. I would certainly buy again from Redgate Lodge. Paul S was great to deal with and would highly recommend.

23 May 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for the great review!

Rated 5 out of 5 stars

Bought a car from Redgate lodge

Bought a car from Redgate lodge and I have to say the service was fab and you can really tell it’s a family run business I dealt with will who is the son of the owner and he looked after us the whole time and made the process very easy. Would highly recommend.

21 May 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thanks for your great review. We’re really pleased you had a good experience at Redgate Lodge and that Will looked after you so well. We really appreciate the recommendation. Enjoy your new car!

Rated 5 out of 5 stars

New car from Redgate lodge

I bought a car from Redgate lodge in Newcastle shiremoor from will. The service from start to finish was great and we really felt comfortable dealing with him and the team. Thanks Redgate lodge

18 May 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your great review! We’re delighted to hear you had such a positive experience with Will and the team at Redgate Lodge Shiremoor. Hope you enjoy your new car!

Rated 5 out of 5 stars

First class service

Absolutely amazing experience buying a car from Redgate! Paul really made this the best experience I have ever had purchasing a car. From start to finish Paul was there every step of the way. I travelled from Glasgow and will defo be coming back to Redgate in the future.

16 May 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you so much for your kind words and for travelling all the way from Glasgow to purchase your car from us! We’re delighted to hear that Paul made the experience such a positive one. Enjoy your new car!

Rated 5 out of 5 stars

I had a brilliant experience in finding…my Audi S3

I had a brilliant experience in finding and buying the perfect car. Will was amazing at getting the deal done and keeping me updated everyday. Brilliant garage and service would thoroughly recommend them.

15 May 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thanks for the great review, we will pass on your kind words to Will. Enjoy the S3!

Rated 5 out of 5 stars

Great experience

The car salesman Will made the whole experience of purchasing a car stress free. He kept us up to date with everything. I will definitely be back in the future.

12 May 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thanks for the great review, we will pass on your kind words to Will

Rated 5 out of 5 stars

The car salesman Will was very friendly…

The car salesman Will was very friendly and very efficient. At no point was I worried about any documentation or what the next steps were as this was my first time buying from a dealership. He put my mind at ease 100% recommend buying a car from here.

11 May 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for the great review! We’re so pleased Will made your first dealership experience easy and stress-free. Your recommendation means a lot, and we hope you enjoy your new car!

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience and a high level of service.
I spoke to Paul over the phone yesterday in the evening inquiring about a car. I was traveling from Scotland and he kindly picked me up from the train station in my new car already to go. Seamless from start to finish I will be recommending Redgate to my family and friends for future cars.

10 May 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for the amazing review! We’re so glad Paul could make the process smooth and convenient for you, especially traveling all the way from Scotland. We truly appreciate your recommendation and hope you enjoy your new car!

Rated 5 out of 5 stars

5 star service

Second car I have bought from here. Great staff really helpful, easy sorting out finance and car delivered in A1 condition.

5 May 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thanks for the great review! Enjoy your new car

Rated 5 out of 5 stars

Will is the guy you need!

Will was great, he even washed an extra car that I didn’t end up buying.
He was super helpful, and stayed late to get me the car on the same day!

Thanks so much.

5 May 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your great review! We’re delighted to hear Will went the extra mile to help and made sure you could drive away the same day. We hope you enjoy your new car!

Rated 5 out of 5 stars

Top tier

Easy as anything, viewed and test drove then bought and drove away with it the same day, top tier customer service from Sam and a top bloke. Cheers Sam for the great experience👍🏻

30 April 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for the great review! We’re pleased to hear Sam provided top-tier service throughout. Enjoy your new car, and thanks again for your support!

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