Plenty of choices of experience and some unusual choices. Easy to book and delivery was quick. Gift pack was nicely presented. Unfortunately, the QR code didn’t work on the recipient’s gift pack bu... See more
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Our treatments were lovely and relaxing and the staff were friendly & food great. The thing that let it down was bannatynes in milton keynes is beginning to get a little shabby and the actual area... See more
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The whole process of purchasing was good. However the recipient has yet to get the voucher in his mail box as requested at the time of purchase. All sorted by a lovely member of the team at red lett... See more
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Twycross zoo, feed the meerkats experience and afternoon tea. The booking process was a pain and was inaccurately described by red letter days. The online link didn't work, and when I finally got hold... See more
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Company details
- #351 of 372 best companies in Gift shop
- #18 of 20 best companies in Entertainment agency
Written by the company
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Written by the company
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contact info
United Kingdom
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3.7
Average
25k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Nokuthembela was very patient and…
Nokuthembela was very patient and understanding. really appreciated their help in locating my voucher. Very thorough and did not give up!
31 August 2026
Unprompted review
Reply from Red Letter Days
Thank you so much for your lovely feedback, Stacey! We’re delighted to hear that our team were patient, understanding and thorough in helping to locate your voucher. It’s wonderful to know that you felt supported and that they didn’t give up until they had helped resolve the issue.
We really appreciate you taking the time to share your experience!
Just buy the person the experience they…
Just buy the person the experience they want directly! Gave Dad a voucher for an experience, 9 months later he decides to get me to book it, by that time the experience has disappeared on the Red Letter website, But still has dates on the experience companies website, Eventually got past the useless bot on live chat & got a person to eventually process a refund!
31 August 2026
Unprompted review
Reply from Red Letter Days
Thank you for sharing your feedback, Phillip. We’re sorry to hear that the experience you had chosen was no longer available through us when your dad was ready to use his voucher, particularly when you could still see availability directly with the experience provider.
We understand how disappointing and frustrating this must have been, especially after receiving the voucher as a gift and then having to spend time trying to find a solution. We’re pleased that our team were eventually able to arrange a refund for you, although we appreciate that the process could have been much smoother. We will be sure to pass on your comments internally for review.
Very easy to choose and buy
27 August 2026
Reply from Red Letter Days
Thank you for your lovely feedback, Janet! We’re delighted to hear that you found it so easy to choose and purchase your experience. We hope the recipient has a fantastic time!
I booked a micro flight for my husband…
I booked a micro flight for my husband and when it came to booking the experience we were sent around the houses. The helpline was useless and the telephone number we eventually found redirected us back to AI which started the whole frustrating process again. We eventually booked through the air field ourselves and they were very helpful unlike red letter days. They also mentioned that this was not the first time they had experienced problems with this company. Red letter took our money then left us high and dry. It would have been less frustrating if the telephone number supplied by red letter actually took you to a real person but oh no it just sent us right back to the beginning. They do however send a very nice red and gold envelope with all your experience details. Shame it was as much use as a chocolate teapot.
21 August 2026
Unprompted review
Reply from Red Letter Days
Thank you for taking the time to share such detailed feedback, Nick. We’re genuinely sorry to hear how frustrating the booking process was and that you were left feeling unsupported.
We understand how disappointing it must have been to be passed between different channels without getting the help you needed, particularly when this was intended as a gift for your husband. We’re pleased that the airfield was able to assist you in the end, although we appreciate that you shouldn’t have had to go through this additional effort yourself.
Your comments regarding the support and booking process are important to us, and we’ll make sure they’re shared with the relevant team. We’re sorry that the experience of arranging the flight took away from what should have been an exciting gift.
We hope your husband has a fantastic time during his experience, and once again we are so sorry that this has happened.
Very Poor Customer Service.
I booked an experience "View from the Shard" for Tuesday 25th August. On 21st August I requested a change of date to 26th August as I was not able to go on 25th. The request was done by Chat service. I was informed that they requested the supplier and would contact me. On Monday the 24th I again asked through Chat, was informed that urgent message would be sent to the supplier.
25th August is gone without any correspondance from RED LETTER DAYS. No message till now 31st August!
21 August 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback, Ambalavanan. We’re very sorry to hear about the lack of communication regarding your requested date change.
We understand how frustrating this must have been, particularly after contacting us twice and being advised that the supplier had been contacted. We’re sorry that you were left waiting for an update and that you didn’t receive the communication you were expecting.
This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention. Please feel free to reach out to us directly at trustpilot@redletterdays.co.uk, and our team will do all they can to help. We’ll ensure your feedback is shared with the relevant team so that we can look at how situations like this are handled in the future.
We hope we can restore your confidence and provide you with a much smoother experience going forward.
My request was dealt with very smoothly…
My request was dealt with very smoothly and efficiently.
28 August 2026
Reply from Red Letter Days
Thank you for your lovely feedback, Mary! We’re pleased to hear that your request was dealt with smoothly and efficiently. We really appreciate you taking the time to share your experience with us.
Reply from Red Letter Days
Thank you for your lovely feedback, Judith! We’re delighted to hear that you enjoyed an excellent afternoon tea. We hope you had a wonderful time and look forward to helping you enjoy another experience with us in the future!
How to understand the issue
First representative found it difficult at first to understand my problem but then solved it well
Second representative understood it instantly and was a little more open and sympathetic
28 August 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback, David. We’re pleased to hear that, despite some initial difficulty understanding the issue, our team were able to resolve it for you.
It’s also great to hear that you felt listened to and supported throughout the conversation. We really appreciate your kind and constructive comments, and we’ll take them on board as we continue to improve our customer service.
Reply from Red Letter Days
Thank you for your lovely feedback, Beverley! We’re delighted to hear you had a wonderful experience and enjoyed the restaurant. We hope to welcome you back for another memorable experience in the future!
It seems almost impossible to book the…
It seems almost impossible to book the experience.
Its way too complicated.
Our friends who bought this for us had multiple issues.
Very disappointing.
24 August 2026
Reply from Red Letter Days
Thank you for sharing your feedback, Wendy. We’re sorry to hear that you found the booking process to be complicated and that your friends experienced difficulties when purchasing the experience for you.
We understand how disappointing and frustrating this must have been, particularly when it was intended as a gift. We appreciate you bringing this to our attention, and your feedback will be shared with the relevant team as we continue to look for ways to make the process simpler and more straightforward.
My Friend loved our day out and Harrods…
My Friend loved our day out and Harrods Georgian was superb
20 August 2026
Reply from Red Letter Days
Thank you for your lovely feedback, Amanda! We’re delighted to hear that your friend loved your day out and that your experience at Harrods Georgian was superb. We hope you both had a wonderful time and look forward to helping you plan another memorable experience in the future!
The hotel was lovely
The hotel was lovely, room almost perfect (not enough plugs near bed), staff very polite and pleasant. I would definitely go again.
25 August 2026
Reply from Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the hotel, found the staff so polite and welcoming, and would happily visit again.
We also appreciate your helpful comment about the lack of plugs near the bed. Feedback like this is really useful, and we’ll be sure to pass it on to the relevant team.
We hope to welcome you back again for another memorable experience!
Triumph Factory was not in production…
Triumph Factory was not in production when we went - waste of time
20 August 2026
Reply from Red Letter Days
We’re sorry to hear that the Triumph Factory wasn’t in production during your visit and that this affected your experience. We understand how disappointing it must have been, particularly if this was something you were looking forward to seeing.
We appreciate you taking the time to let us know about your experience, and hope we can provide a more enjoyable visit in the future.
My experience was fraught at the booking system.
My experience is on the 27th September so I can not rate you just yet BUT I can rate you on finally getting it booked for where and when we want.
As you do not publish a telephone number to call you and contact being by the unmanned email system I can clearly say I was a bit frustrated with your booking system.
I hope the Red Letter Day experience is worth the worry and I truly hope the weather will be kind to us when we go as it’s our 58th wedding anniversary on the following day.
Even asking me to rate the experience when we have yet to have it. In the box below you say my experience is in August but I’m booked for the end of September.
29 August 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback, Carol. We’re pleased that you were able to get everything booked for the date and location you wanted.
We’re sorry to hear that the booking process caused some frustration, and we appreciate your comments regarding the way we communicate with customers. We’ll certainly take this feedback on board.
We also appreciate your point about being asked to review the experience before you’ve had it, and the incorrect date showing in the review request. We can understand how this would be confusing, and we’re sorry for the mix-up.
We hope you have a wonderful experience and a very special anniversary celebration, and we look forward to welcoming you again in the future.
tried to explain on chat what I wanted…
tried to explain on chat what I wanted to do - no help reply in end got a reply by mail - still not of much use.
Why is everything so souless now and no real care or customer service
UPDATED** Now cannot even redeem voucher and chat was useless really and just refered me to make a complaint which is even more time wasted - almost an hour on chat - got me nowhere
25 August 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback, Sioux. We’re sorry to hear that your experience didn’t feel as helpful or personal as you had hoped.
We understand how frustrating it can be when you’ve taken the time to explain what you’re looking to achieve, but don’t feel you’ve received the clarity or support you needed. We always want our customers to feel listened to and well looked after, so it’s disappointing to hear that this wasn’t your experience on this occasion. Please feel free to drop us an email at trustpilot@redletterdays.co.uk and our dedicated team will do all they can to further assist.
We really appreciate you sharing your thoughts, and we’ll take them on board as we continue to improve the way we support our customers.
Not our first visit to Tilney Hall
Not our first visit to Tilney Hall. Over the tears it’s always a special occasion.
Wonderful staff, excellent service is what makes it so special.
27 August 2026
Reply from Red Letter Days
Thank you so much for your wonderful review and for choosing Tilney Hall again with your voucher for such special occasions Peter.
We are delighted to hear that the team and the service they provide continue to make your visits memorable.
-Emily
Wonderful experience at Petrus with a…
Wonderful experience at Petrus with a Michelin star lunch.
19 August 2026
Reply from Red Letter Days
Thank you for your wonderful review Susan!
We're delighted to hear you had such an enjoyable experience at Petrus and that you appreciated our Michelin-star lunch offering. Our team takes great pride in delivering exceptional food, service, and hospitality, so it's fantastic to know we helped make your visit memorable.
We truly appreciate your kind words and look forward to welcoming you back again soon for another special dining experience.
-Emily
Relaxing, enjoyable experience
Used our voucher at Chapel Down Winery, Tenterden, Kent. My husband & I enjoyed a cheese & wine tasting experience including a tour of the vineyard. It was an interesting tour, led my an extremely knowledgeable guide, who also led the tasting. A very relaxing afternoon experience in a lovely location. The booking process was easy & the staff polite & helpful.
27 August 2026
Reply from Red Letter Days
Thank you for your wonderful review Julia! We're delighted to hear that you and your husband enjoyed your cheese and wine tasting experience at Chapel Down Winery. It’s great to know that the vineyard tour was both interesting and informative, and that the guide's knowledge helped make the experience even more memorable.
We're also pleased to hear that the booking process was easy and that the staff were polite and helpful throughout your visit. Thank you for sharing your experience with us. It sounds like a truly relaxing afternoon in a beautiful setting, and we're so glad you enjoyed it. We hope to help you create more great memories in the future!
-Emily
Good value for money
16 August 2026
Reply from Red Letter Days
Thank you for your review Ben! We're delighted to hear that you found great value for money with your purchase. Providing a great experience and worthwhile value for our customers is very important to us, so it's wonderful to receive your feedback. We appreciate your support and hope to see you again soon!
-Emily
Great gift idea from my friends
Great gift idea from my friends. However, I was unable to book my experience online, and it very hard to contact the venue directly due to incorrect contact details and then not answering their phones at all.
20 August 2026
Reply from Red Letter Days
Thank you for your review. We're delighted to hear that your experience gift was a thoughtful present from your friends, but we're very sorry to learn about the difficulties you encountered when trying to make a booking.
We understand how frustrating it must have been to find incorrect contact details and then struggle to reach the venue by phone. This is not the level of service we want our customers to experience.
Please accept our sincere apologies for the inconvenience caused. If you still require assistance with your booking, please contact our customer support team directly with your voucher details, and we'll be happy to help get this resolved for you.
Thank you for bringing this to our attention. Your feedback helps us improve both our service and our partner experiences.
-Emily
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