Red Paper Plane Reviews 1,029

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the staff in every interaction. The products are frequently described as wonderful, high-quality, and innovative, with many appreciating the impressive print quality and creative designs. Reviewers also note the swift delivery and excellent packaging of their orders and samples. However, some people mentioned issues such as not receiving their item, or receiving a product with a loose glue or an incorrect USB charging cable. A few other people also felt that the samples did not resemble the pictures on the website, and some desired more design variety for the pop-up mascots.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing products as "great,"... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent support... See more

Quality

People report positive experiences with product quality, with many reviewers praising the impressive and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting that items arrived... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, responsive, and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with my rep Julie Collins on webcam and she answered my questions well. She gave me a code to get a free video mailer sample with free shipping! I ordered one and it arrived. I uploaded a prev... See more

Company replied

Rated 5 out of 5 stars

We are exploring some new methods of reaching out to our target audience - Red Paper Airplane delivered on the samples!! Thank you so much for letting us put our hands on these things to help us make... See more

Company replied

Rated 5 out of 5 stars

I've been working with the team at Red Paper Plane for a few years now, and their video brochures are just incredible. I even had a rush request that I personally thought was impossible, truly a total... See more

Company replied

Rated 5 out of 5 stars

Greetings, aside from the excellent customer service talents of Theresa, she provided me with a free sample that was excellently packaged and swiftly delivered to me. I, in turn, mailed this wonderful... See more

Company replied


Company details

  1. Prints and signs store
  2. Business-to-Business service

Written by the company

At Red Paper Plane®, we know how important it is to provide a visual and tactile experience when it comes to direct mail materials. Our company has produced thousands of effective direct mail designs over the years and know that your clients will be more responsive to our formats due to the emotional connection that's created with your brand. Red Paper Plane is the only place to create these interactive direct mail marketing materials online. Whether you're launching a new product, creating brand awareness or trying to generate buzz for an upcoming corporate event there is no better way than to send a direct mailer designed by you here at Red Paper Plane.

Red Paper Plane

Written by the company

Premium Interactive Print Solutions
Easy to Download Templates for All Products.
Quick & Easy Pricing
Easy to calculate project pricing on each product page
Low Minimum Order Quantity
Order as few as 10 and up to 100,000+

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy

It was easy to order. The samples were just what my customer needed to make a decision on an upcoming project. The diversity of unique mailers is great

18 January 2023
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Reply from Red Paper Plane

Glad to hear how successfully those samples worked for you.

Rated 5 out of 5 stars

Always great service

Always great service! I have ordered our company Holiday globe cards from Red Plane for 3 years now and we continue to get many compliments. Thank you!

23 December 2022
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Reply from Red Paper Plane

Thank you for shopping with us ! Our holiday card definitely impress !

Rated 5 out of 5 stars

Great product

Needed some samples for my client. Unfortunately, client went in another direction.

16 December 2022
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Reply from Red Paper Plane

Sorry to hear you client went in another direction but appreciate the feedback on our free samples.

Rated 5 out of 5 stars

Way more than 5 stars!

Red Paper Plane was helpful during the whole process. Answering questions about concerns I had with my design. The time from start to finish on my holiday card was a fast turn around time as well. The quality of the product was amazing. Beyond happy with their work.

8 December 2022
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Reply from Red Paper Plane

Thank you ! We enjoyed assisting you with your design.

Rated 5 out of 5 stars

We love your products and your service

We love your products and your service. You went above and beyond to connect us with a designer who helped our designer customize the gingerbread house to a perfectly branded ornament for our client. Thank you so much. Can't say enough good things about Red Paper Plane - have used you for i think 5 years straight.

14 December 2022
Unprompted review
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Reply from Red Paper Plane

You are very welcome ! We appreciate your loyalty and we are always here to help.

Rated 5 out of 5 stars

Thank you so much for your creativity!

Thank you so much for your creativity, speed and professionalism! We had an idea to print a holiday card to send to donors to our school and you were able to execute it beyond our expectations. It was very easy to follow your template and upload our design. We loved how you displayed a 3D sample immediately after we uploaded the design on your site. Not only was the technology clear and straightforward to use, your team was responsive and diligent -- thank you especially Keith and Leslie. Thank you also to the whole team behind the scenes, we know how hard you worked because our cards were produced and sent in less time than you quoted. We had you direct mail and the mailing label and envelope looks excellent. Our donors have been raving about how different and beautiful the card is. Amazing quality, vibrant colors and just so so clever!

7 December 2022
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Reply from Red Paper Plane

What an awesome review we appreciate your business ! Keith and Leslie say thank you for the shout out as well it was their pleasure to assist you.

Rated 4 out of 5 stars

Great products, so-so customer service

I'm just in love with the products this team makes. We used the "Step Pop Card Holder" for our holiday card, and received so many comments from our clients about how great the card was. It was engaging, and just perfect - exactly what we wanted. Our order was prepared and shipped within their stated timelines and overall quite happy with the product.

The only point of frustration was around responsiveness. Prior to my order, I could call and speak with someone. Once my order was placed and I was looking for order updates, not a single phone call was answered or returned. Once I voiced frustration they were responsive and apologetic, but I was still in the blind for about a week.

1 December 2022
Rated 5 out of 5 stars

Love my kit!

Ordering was easy and the samples that arrived gave me a clear picture of the quality that RPP offers

5 December 2022
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Reply from Red Paper Plane

Glad to hear you loved the samples, and remember we are always here to assist you in the ordering process once a selection is made.

Rated 5 out of 5 stars

Excellent quality and service

We got exactly what we needed for our project on a fast turn around. Working with this company was the best customer service I have experienced in a while. Everyone was kind and helpful, even when I had a tight deadline to meet. It was handled professionally and the final product was excellent quality. I loved the wide variety of print products offered and the ease of use of the website. It's easy to know exactly what you are getting.

3 November 2022
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Reply from Red Paper Plane

Thank you for the wonderful review so happy we were able to assist you in meeting your deadline.

Rated 5 out of 5 stars

Creative and punctilious

Brian is a phenomenal creative “can do” gentleman. He has been consistently the best to work with. It has been several years and he makes the card so fun.

7 November 2022
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Reply from Red Paper Plane

Brian is the best we agree and he thanks you for the shout out. We appreciate your business.

Rated 5 out of 5 stars

Magic changing picture cards were perfect

Magic changing picture cards came out great! Quality was perfect and they were packaged safely for shipping. We can't wait to send them out and get feedback from our customers.

28 November 2022
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Reply from Red Paper Plane

Thank you for the 5 Star review appreciate it ! What a clever way to use our Magic Changing picture card loved it !

Rated 5 out of 5 stars

Easy, Helpful, Wuick

Looking for top of the line marketing products. Easy, quick turnaround, and helpful customer service.

16 November 2022
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Reply from Red Paper Plane

Thank you we appreciate your business !

Rated 5 out of 5 stars

Amazing customer service

I can not rave enough about the customer service with Red Paper Plane. I asked for a rush on my order, so that I could present at a very important sales call and RPP made it happen. I'll be forever grateful to the entire team.

14 November 2022
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Reply from Red Paper Plane

Appreciate the review and it was Red Paper Planes pleasure to assist you with your rush order.

Rated 5 out of 5 stars

Oh I absolutely love it

Oh I absolutely love it. There so cute and very rare I mean I told everyone about it and now everyone is looking for them .

10 November 2022
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Reply from Red Paper Plane

Appreciate the review and the share !

Rated 5 out of 5 stars

Fast

Fast, easy, great product.

10 November 2022
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Reply from Red Paper Plane

Thank you for the review we appreciate it. Samples are a great way to see what Red Paper Plane is all about.

Rated 5 out of 5 stars

Samples

I ordered samples and they were sent promptly, and were beautifully packaged. Now I'm having trouble deciding!

24 October 2022
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Reply from Red Paper Plane

Can understand samples can do that so many choices. Remember our business development specialists are here to assist and guide you in making the right choice for you marketing needs.

Rated 5 out of 5 stars

Great samples

Great samples, quick service.

14 October 2022
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Reply from Red Paper Plane

Thanks ! Have fun with those samples customers tell us they are inspiring.

Rated 2 out of 5 stars

I liked the speed of the video mailer

I liked the speed of the video mailer, but I did not like the top and bottom edges. They were rough as if they had been cut with a paper cutter. I was disappointed and expected better quality.

17 October 2022
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Reply from Red Paper Plane

We are very sorry for the issue that occurred on your order. We did identify an imperfection with the cutting blade and that has been corrected. We also retrained the QC inspector who let your job leave the plant with less than perfect quality. Our production team has reached out to you and we look forward to coming to a resolution to this issue.

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