Redragonshop Reviews 

I had a lot of questions and sent a long explanation about it to the Customer Service. It was very surprising because a team member called Mike answered all of my questions. It was not a cliche wrote by AI, he was paying attention and reacted to my problems. It was a very enjoyable conversation between us, he helped me to make my buying decisions with mouse and keyboard as well. One of my best experience with Customers Services, thank you Mike!

This is my second Redragon mouse. I recently replaced my old Redragon mouse after more than five years of use, so I'd say their products are reliable.

I bought the Redragon M913 Max but couldn't find the correct driver on the website. I emailed customer support and got a reply within minutes. Mike was very helpful and sent me the driver I needed, and I was up and running.

Redragon makes great products that won't break the bank, and their customer service is just as good. I'm really happy with both the mouse and the support I received.

Thanks again, Mike!

Very friendly, very fast taking decisions. Overall great!

Excellent customer service. I had an issue with my monitor, and they sent me a replacement quickly and easily. Special thanks to Chance for the support. I really appreciate it.

Perfect, I wanted a mouse with many buttons for mmorpgs and it's great. Looks nice works perfect. Will buy again.

Had the cable for my keyboard start to fail in the first few months of receiving it. Contacted customer support to see if I could get a new cable or something. Was sent a new keyboard. Customer service was prompt and helpful

Excellent shop. Excellent products. And better than that, fantastic customer service. I cannot recommend them enough.

My desk top speakers died, these guys were great in sending me out a new set ASAP! Hard to find great customer service these days.

Thank You, Redragon!

I purchased two sets of reverse blade fans. both sets had a faulty fan where the top corner of the fan the RGB light was not functioning After contacting Redragon Shop, Mike responded to me quickly and gave me some troubleshooting tips which I followed. with that not working, I contacted Mike again which he responded promptly, and arranged a delivery of a new set! thank you very much Mike! will recommend Redragon to everyone!!!

I had a driver problem, I received help quickly and professionally. Thank you.

The customer service is what made me rate 5 star

Exceptional customer service! Quick to resolve the issue and easy to get hold of! Been using their products for 6 years now and can only say the quality keeps getting better and better whilst still keeping prices VERY competitive! Can only speak highly of Redragon! 11/10

I had a warranty issue with a speaker I had ordered on Amazon 9 months prior. Hazel, the customer service representative, was incredibly professional and concisely communicated troubleshooting steps to me. When the troubleshooting did not yield a positive result, Hazel wasted no time at all in setting me up with a replacement unit. It was delivered within a couple days and my entire experience only spanned about 5 days of back and forth emailing. Very happy.

Fantastic hardware, extremely helpful customer service.

from PTIT with love <3

These guys have definitely earned my loyalty! Firstly, customer service is A+. I left a question on a product page on their website, expecting to get a link to a Q&A page or pasted onto a forum. Instead, I received an email from a real human a few hours later, who answered my questions and was super polite.

I game every day, and got used to replacing my mouse after a year or so (maybe I'm an aggressive clicker, who knows). I've owned half a dozen Razer and Logitech mice.
When my last expensive big brand mouse gave up, my husband bought me an even fancier one, in hopes it would last.... it was WAY too big to be comfortable, and their other models seem to have grown in the past few years as well. I purchased Redragon purely because of their range of size/shape options, figuring NBD if this one died in a year since it was one of the cheapest in the store.
2.5 years later, this mouse still hasn't dropped a click, no issues tracking, color hasn't faded. It's got pretty close to the same specs, or close enough that I don't notice the difference. I keep it plugged in, so I can't attest to it's wireless features/response time, but that's more personal preference.

I just replaced my old Logi work setup with a new Redragon set. Again, I wasn't looking for this brand specifically, but they were the only one with the keyboard layout/size/features I wanted that wasn't priced astronomically - I paid about a quarter of the price of the other one I was considering (and got a mouse included). I really appreciate that their prices have stayed so affordable over the past few years, despite gaining more popularity. Honestly, I'm now looking for a reason to replace the rest of my gaming gear (though I'm starting to think this mouse might outlast me, so I won't be replacing her!).
10's all around, I'll definitely be converting others to this brand!

I bought two sets of reverse blade fans. Both sets had a defective fan where the top corner of the fan the RGB light was not working. After reaching out to Redragon Shop,Mike responded to me promptly and gave me some trouble shooting tips which I followed. With that not working, I reached out to Mike again which he responded promptly,and set up a delivery of a new set! Thank you very much Mike! Will recommend Redragon to everyone!!!

Excellent quality keyboards, for amazingly competitive prices!
If you want to get into mechanical keyboards these guys are a great place to start!
My first mechanical keyboard was a K552, and it has been great over the years.
Customer service is also very fast and very good, I had an issue with a magnetic hall effect keyboard backlight, and they sent a new one very quickly!

For context, I ordered a gaming mouse from them in mid April. It was a nice wireless mouse, worked well, and had 12 side buttons (i liked it for multitasking)

Now a week or so ago, it stopped working. One of the side buttons just wouldn't work anymore. I emailed them. They sent a list of troubleshooting.

Sadly, troubleshooting didn't help. So I talked more on the topic and they narrowed it down to a hardware issue. And because of this, they agreed to send a replacement. Free of charge, no return of the original product even requested.

Point being, even being an entire month after I had purchased the mouse, they were still willing to let me get a replacement because a non-essential part broke.

Great customer service. While it did have an AI respondent it correctly escalated the issue without me having to even ask for a human manually.