Redrow Reviews 

We paid our reservation fee at the end of January 26- it seemed like a long journey to move into our Richmond house in Preston Fields, Faversham on 23rd June.
All the issues we encountered on our journey were overcome. Huge thank you to Lynda at Preston Fields who was a constant help throughout the process.Reassuring, always the professional and calm, when things went awry!
Clare, Sales Progressor was also a constant help.
Now we are in, we absolutely love our new home. We cannot thank Dan, Site Manager, enough for his constant support and help.

From the very beginning, Mandy at DeClare Gardens made our whole experience feel so much easier. Buying a home can be stressful, but her kindness, patience, and constant support gave us so much confidence throughout the process.

Nothing was ever too much trouble. Mandy was always happy to answer our questions, kept us updated every step of the way, and genuinely cared about making sure everything went as smoothly as possible.

We honestly couldn’t have done it without her. She went above and beyond for us, and her professionalism, combined with her warm and friendly approach, made all the difference.

Thank you, Mandy, for everything you’ve done. You’re a real credit to Redrow, and we wouldn’t hesitate to recommend both you and Redrow to anyone looking for a new home.

The sales staff and workers on site are fantastic. A real credit to redrow. The house is beautiful and we love it. Has a few snags to be expected. I think the prices are a bit over inflated and my only complaint is the social housing. This really lets the site down. We have been in one week and had 2 lots of domestic violence disturbances!! And 3 lots of fly tipping outside the house. Not what you want when you’re paying top prices for nice homes.
On the plus side. The help to buy scheme witg new home’s solutions was excellent.. it was like having my own PA to help push the sake along.
Let’s see how the snag list is handled and my 3 star coykd become 2 or hopefully 4

I’ve given Redrow multiple opportunities to address the issues here and treat customers with the courtesy they deserve. Unfortunately even though they have now merged with Barrett, their service has not improved. The Head of Customer service came to my flat 8 months ago now to essentially waste my time. He sat for 1.5 hrs listening to the disgraceful treatment of homeowners in our building due to multiple Redrow building faults and the sheer failure to address them over an 7 year period. He assured me he would look into this and seek compensation for residents who were sold flats that should never have been on sale due to the building problems. They forced us to live on a building site for the entire time, noise, mess, disruption, and more recently, Redrow using communal amenities, ones that residents pay for. I have followed up maybe twice in the time and both times I have either had a snippy email response from a random colleague or none at all. How long does it take to investigate? Redrow is in the business of wasting customer time as well as customer money it would seem. So unprofessional. If you have no plans on doing anything about the terrible service from the minute I bought the flat to now, at least admit it. Don’t pretend you are anything more than cowboy builders with no after sales care.

My first contact was with the sales team who were over and above helpful in every way. My moving process was helped by their attitude and helpful advice. My new home is perfect. Attention to detail impeccable and after moving in the on site team cannot be faulted. Thank you all at Redrow

Made a complicated transaction really pleasant and simple

Jack and Lucy were fantastic sales team they supported us every step of the way with our part exchange communication has been brilliant they genuinely care about their customers and want the best for you
The after sales team James and his team have been awesome nothing is too much trouble very friendly and approachable

Thank you to the Redrow team at Great Wilsey Park cant thank you enough

Love love love our house and the site team and sales office are so helpful

A massive thank you to Sheila, Cassey, and Kayleigh at Redrow Hamlet Park for making our home-buying experience such an enjoyable and stress-free journey.
From the moment we reserved our plot over eight months ago, they were incredibly patient, professional, and supportive. They took the time to answer all our questions, guided us through every stage of the process, and kept us fully informed about what to expect as our new home progressed from the foundations right through to completion.
Their knowledge, communication, and customer care were outstanding throughout. Nothing was ever too much trouble, and they consistently went above and beyond to ensure we felt confident and reassured at every step.
We are absolutely delighted with our new Redrow home and are extremely grateful for the exceptional service we received. We would highly recommend Redrow Hamlet Park to anyone considering purchasing a new-build home.
Thank you again for making our dream home a reality. 👏🏡✨

I visited several new build developments, but the style and finish of a Redrow home far out weighted their competitors - adding to that was the customer service provided by Hannah with my purchase and James (site Manager) - aftercare service from them is also extremely good .

We are happy in our new home! We have downsized and moved 25 miles away from our previous home. We like the location at Kings Moat Garden Village, Chester. We love the design, the environmental features, kitchen and bathrooms and the build and finish quality. The sales staff were very efficient and friendly throughout. The sales progression team helped too. There were thoughtful touches on our moving in day eg a towel, soap, loo roll and hamper of goodies which were very welcome! There have been some minor snags which have been dealt with promptly. More can be done to improve further - ways to deal with summer heat (external shutters/shades, air conditioning), solar panels, water butt and more than one gutter downpipe to collect rainwater. We reserved our plot after the cut-off date for many upgrades which was a shame - perhaps this can be extended? There is little shade on the estate as a whole - perhaps more mature trees on the site could have been preserved? A lot of saplings planted have died which is sad to see. There are no street litter bins which is a shame.
Overall we would recommend Redrow new homes.

I am extremely disappointed with the level of customer service I have received from Barratt Redrow.

Since the beginning of June, I have emailed customer services and southerc counties complaints eight times regarding damage caused to my property during work carried out on a communal area. Despite my repeated attempts to resolve the matter directly, my emails have either been ignored or I have received no meaningful response.

I’m not asking for anything unreasonable—only that Barratt Redrow accepts responsibility and engages with me to resolve the damage their work has caused.

As a homeowner, it is incredibly frustrating to have to spend months chasing a company simply to receive a response. I had hoped this could be resolved without having to escalate the matter further, but after eight unanswered emails I feel I have been left with no alternative.

I hope someone from Barratt Redrow’s customer relations team sees this review and contacts me so we can finally bring this matter to a fair conclusion.

I have provided my contact details as requested (6th July) and now wait and hope someone from Redrow will be in touch very soon. . .

I have no complaints about the house but Redrow have really let us down on the surroundings. We paid extra to have a river view but didn't expect to be overlooking a wasteland. There's a path running through this wasteland and the one side of it has been destoned and laid as a meadow. Why would they do one half? The half nearest the house is full of builders rubble and huge weeds. It's unsightly. Also they put some fences around some derelict buildings to tidy them up but have left the unsightly temporary fences in place. Why? We feel very let down by Redrow. If you're thinking of buying make sure you know exactly what the surrounding area will look like. They are just ignoring our complaints about this. Not good.

Abbie at Poppy Fields in ravenfield Rotherham has been absolutely amazing! So helpful and patient and nothing has been too much trouble..she is a credit to Redrow homes

Valerie and Carmen great members of team .
Very kind,knowledgeable and helpful .

It a long winded and slightly disruptive process as we came in when Barrett were changing / purchasing the house. Skye, Nigel and Kyle were fantastic individuals on site but their management never really responded as I felt they should . Our sales progressor at head officewasn’t even aware of where we were and at what stage which was a bit alarming.

From the very beginning of our "New Redrow Home Journey" we connot fault the support given by the really helpful sales team Lesley and Carol at Grace Fields Redrow Halewood. Their knowledge and expertise regarding Redrow home construction along with the attractive Heritage design on the appealing Grace Fields development made our choice of new home an easy decision.
Thank you too, to Obi the Redrow Grace Fields site manager who has supported us in our initial understanding of the high standards that a new Redrow home adhere to.
We are so happy to have a beautiful new home.
Our sincere thanks,

Unfortunately, the whole experience has been a huge let down.

Customer service was excellent,friendly professional team,couldn't do enough for you and went the extra mile ,very positive experience 🙂

The amalgamation of Redrow with Barratt has been shambolic. If, like me, you had reservered a property in Feb 2026 I hope your customer experience was better. Contracts were breached by Redrow, their legal department delayed the exchange of contracts, kitchen upgrade order was incorrect with wrong handles and worktops being installed. (I genuinely made my choices by what was presented to me by the Sales Team and the Symphony Range)
The base floor has high moisture levels , meaning no flooring can be laid and guarantees honoured until below 3.5 . On completion the levels measured 5.4! Quality of mastic in the en-suite is embarrassing and how that was regarded as a standard of quality finish??? .
My second and last time buying a Redrow Home off plan.