Redspottedhanky Reviews 

double booked the same trip by train, same time and dates. agent was very helpful and communication by phone in the first place, then by e-mail thank you cheers

Mistakenly bought wrong ticket and received great customer service swiftly from Richard to correct it. Thanks very much!

I bought two sets of train tickets by mistake. I am delighted that Red Spotted Hanky has refunded my mistake very quickly with no problems at all.

I wanted a refund for 2 rail tickets, that I had booked earlier, unfortunately both for journeys on strike days.

Richard quickly sorted this for me and refunded me.

The email service from Omolara was excellent, very helpful and very responsive. They responded promptly and dealt with my issue efficientlY.

Strike action by train company after we had bought our tickets through Red Spotted Hanky. Unable to undertake trip to London. Red Spotted Hanky are deducting £10 admin fee and then also asking for us to post tickets special recorded delivery at further additional cost.

This is highway robbery as they surely know that there was no service by the train company we had booked on the day.

The sooner the rail system is fully nationalised and private companies are stopped from profiteering at train users expense the better.

Following the below reply from Red Spotted hanky, I rang the helpline, who couldn't help, other than to tell me to send an email them explaining the circumstances.
Not sure why they call it a helpline.

My husband tested positive for Covid-19 today and so we had to cancel our trip to Scarborough for our wedding anniversary. I was surpised to get through straight away when I rang to cancel and the telephone operator was most helpful in explaining how to go about applying for a refund. I have already received an email letting me know my request for a refund has been processed. I shall definitely be using Red Spotted Hanky for future bookings.

Because of a train drivers strike I hadn’t a clue what to do next like whether I could use the same tickets another day , but the redspottedhanky gave a phone number which was answered quickly & I was given good advice by a friendly and very helpful man ( I have a hearing problem so didn’t catch his name).Some of that advice was to buy new tickets and email requesting a refund for the strike day and the courteous agent Omolara, not only replied speedily answering my questions but then immediately refunded the money !

I had used Red Spotted Hanky to book train tickets over the recent heatwave and have had to change the bookings twice being given a full refund each time for my original bookings within hours of my request. They also dont charge any booking fee as others do. A great company with very friendly and efficient customer service.

Jennifer was beyond excellent at customer service. She responded so quickly and answered all my queries. Many thanks to her.

Fantastic customer service, needed to claim a refund due to contracting Covid. Jennifer was super quick to respond & refund. Was expecting a £10 admin fee but this was removed due to Covid which was totally unexpected. Thank you 😊

Have booked a few journeys with redspottedhanky lately and then been unable to travel, firstly due to strikes then due to Covid. They have absolutely fantastic customers service, I’ve received personal responses to my emails, sometimes within minutes and all refunds have been processed super fast.
Could not recommend them more highly for booking train tickets

Shout out to Jennifer from the Customer Service. I needed to amend my train tickets for the first time ever and she was extremely patient talking me through the process. Keep up the great customer service work! :)

Excellent customer service - having tested positive for COVID, I cancelled my ticket which was processed instantly, and on a Sunday.
Thank you to Susan, who was the team leader that dealt with the refund.

Superb customer service from Richard. Train strike caused mayhem, they must have been very busy, but still he dealt with my cancelled bookings, rebooking and refunds as if I was the only customer.
Highly recommend the company and highly commend them on their Customer Service.
Thank you

I couldn't travel due to the rail strike. I emailed on Monday evening and had a response and refund processed the next day. Thanks to Richard for his excellent customer service!

I booked a journey through Redspottedhanky. When the confirmation email arrived I noticed I'd booked the train departure time was wrong. I immediately booked another journey at the correct time. This was on a Saturday evening. I sent an email on Sunday to customer services explaining what had happened and by 10am on Monday my refund had been processed. A big thank you to Redspottedhanky and in particular Richard who processed my request so promptly and efficiently.

Excellent service. Richard handled my query very quickly and efficiently.

Requested a refund this morning relating to a duplicate payment. Spoke to Richard who was super helpful, I can honestly say this has been the best experience I've had concerning refunds, right from making the call (picked up very quickly) to receiving a confirmation after I had sent my email.
Keep up the good work it was an absolute pleasure.

Rail strike . Refund requested by e-mail
Confirmed within minutes. Will be waiting to see how quickly my credit card people can process this refund.