Redspottedhanky Reviews 

I had to change a journey but as I had already printed out the tickets I was doubtful I would receive a refund. Richard responded to my query I popped the tickets in the post and the refund was processed forthwith !

My refund was dealt with very quickly which I appreciated very much, thank you!

I booked a return journey with RSHanky and then became too unwell to travel. The refund from the tickets after their cancellation came to only £7.00 as one of the tickets was not covered. There was a £10.00 fee for the other. I put in my claim even though I was unhappy out of principle but explained that I was unable to dravel due to Covid. They asked for proof and I sent them my PCR test result and they gave me a full refund literally thenext day and wished me well soon. They did not have to and I really appreciate that they did. I will book with them again but would like to be able to take out insurance against such events in the future. I did not an offer of insurance on their tab. I hope they will add it in future. This company also do not charge a booking fee. I recommend them to you now. Julie Sidcup

Very good service from Richard and the Team regarding my refund.

Overall pretty good. But mixed.
Had to cancel my trip due to an emergency. Tried to amend my tickets and rebook but the website kept trying to charge me for physically delivering the new tickets, even though previously u had opted for an e-ticket. When calling the customer services rep on the weekend she didn't have any idea how the website works or even the company policy overall. However things were swiftly resolved when dealing on email with Richard, he was incredibly helpful and managed to provide me with a travel voucher to use for a future journey after some exchanges. Might not use the company again though unless it was a huge saving vs the trainline etc.

Excellent customer service with speedy advice and subsequent refund for an error in booking.

I was researching train prices across various sites and found redspottedhanky as not only the cheapest but the easiest to navigate. We then made a mistake during the booking process and found that redspottedhanky also give a great customer service. We spoke with Richard and he reassured us as to what steps to take. The money from the mistaken booking was swiftly refunded so with that in mind we will now use this site for all our train bookings. They provide a great all round service.

I've used the app and the website for bookings. Managed to book the wrong date for my journey. Partly as I find the the date 'slips'quite easily if you don't click on it very definitely. But I should have checked.
So, I emailed, got a quick, clear and helpful response the next morning from Richard. I followed the instructions that evening and received an email giving me a full refund on my original ticket just after 8 the next morning. Good service.

Like an idiot I booked a ticket for the wrong day and only spotted my error after making payment to Redspottedhanky!

When I contacted RSH I was told what to do to sort my error and immediately reassured that I would get my money back.

I won't bore you with further detail. My point is RSH give excellent no-hassle service.

I will not be using this agent again. So many issues in getting a refund for a cancelled train to Manchester airport. Nearly missed my flight and difficulties in getting ‘proof’ of cancellation from the train company. It would be easier for redspottedhanky to obtain confirmation as I don’t live in the U.K. but no, they were most unhelpful. So much stress! Best to book directly with the train company. Not much difference in prices anyway!

Richard was so speedy refunding me and generally being so understanding!
Thanks very much

Over the moon with the customer service provided. I couldn’t work out how to change my journey dates but it was patiently explained to me when I phoned. Bought new tickets and got a refund for unwanted ticket within an hour. Agent Richard is a star!

Excellent customer service. I received a refund of tickets the same day with no problem. I would really recommend Red spotted hanky for rail ticket purchases.

I had to claim a refund for a cancelled train service. They were brilliant. I had my refund within an hoiur of claiming it Thank you Richard

Recently bought a ticket, and then realised I couldn't travel that day. I ammended the ticket for a week later, but made a mistake so that I was overpaying.
Without me asking, I was contacted to see if I really wanted that particular ticket, and when I responded I got a full refund and another chance to book at the right price. I thought this was excellent customer care.

Excellent customer service fast and efficient. I was fully refunded for tickets within an hour of contact. I could not travel due to covid.

I ordered a ticket for the wrong time of travel in error and have been helped by Richard a Customer Service Agent to claim a refund. He has been very helpful and polite. Thank you.

Excellent customer service and great prices. Have used it for many years without complaint.

I booked an advance train ticket for coming back through the airport but arrived through passport control much earlier than expected. I called the helpline and a rep picked up really quickly, explained that if I booked an earlier train and then applied by email for a refund they would see what they can do. I emailed asking for a refund on the return journey for the later train with the booking references, and got a quick response confirming they were processing it. Very helpful customer service!!