Reed in Partnership Reviews 

662
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful and supportive staff members who expertly guide them through CV writing, training courses, and interview preparation. Many people feel genuinely cared for by their dedicated advisors, noting that this personalized guidance significantly boosts their confidence during job searches. However, some customers also noted that the overall process occasionally felt like an impersonal box-ticking exercise with a noticeable lack of tailored assistance. A few other people also felt that certain scheduling requirements and mandatory appointments were completely inflexible or largely unhelpful for their personal situations.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how work advisors and team members offer kind,... See more

Service

Users describe positive interactions with service, highlighting that reviewers received dedicated support for... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing deep appreciation for the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly staff, helpful mock... See more

Location

People report ambiguous experiences with location, noting helpful services at branches like Southend on Sea... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Friendly and supportive team, and my work coach was helpful and clearly did their best to support me. Unfortunately, I didn’t have much luck as there were very few suitable opportunities available i... See more

Company replied

Rated 5 out of 5 stars

Everyone there was always nice e and polite. Connor on reception always remembered my name and always had time for a little chat. Sian my work coach was brilliant, she encouraged me all the way. She... See more

Company replied

Rated 5 out of 5 stars

I am very happy with the support I received through the Restart Scheme. The programme really helped me gain confidence and successfully find employment. I would especially like to recommend my a... See more

Company replied

Rated 5 out of 5 stars

Every meeting with Oksana (Wisbech) is comfortable and friendly. Very informative and helpful. In the last couple of months I've had so much helpful training to help me to get back in employment and g... See more

Company replied


Company details

  1. Business Services

Written by the company

Reed in Partnership’s mission is to positively transform people and their communities. With our help they can achieve their goals and change their lives for the better. We’re proud of the difference we can make. Hundreds of thousands of people across the UK have benefited from our services.


Contact info

4.2

Great

TrustScore 4 out of 5

662 reviews

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No recent history of asking for reviews

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4.2

All reviews

(662)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can't recommend it enough...

I’ve had the pleasure of working with Samantha through the Restart Scheme, and I honestly can’t be grateful enough for all the support I received throughout my job-hunting journey.

Samantha, along with Dan and Kim, were incredibly helpful and supportive. They shared valuable knowledge not only about the most effective ways to find a job suited to my qualifications and experience, but also about the support and benefits I was entitled to as a single parent.

Thanks to the programme and their guidance, I’m now successfully self-employed, which is something I’m really proud of. I would definitely recommend the Restart Scheme to anyone who needs some extra support getting back into work.

8 September 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Good morning,
thank you so much for sharing your feedback! Your kind words will be passed on to Samantha and the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 4 out of 5 stars

I was only there for two appointments…

I was only there for two appointments so I didn’t get much use out of it but I think it’s a good place to go to if you need help getting a job or support

21 August 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hello!
Thanks so much for your review! We're really happy to hear you're pleased with our services, if there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 1 out of 5 stars

Waste of time

Don’t waste your time with this place. If you get to an interview, you’ll just have your time wasted when the interviewer cannot be bothered to turn up on time for the interview. Stay away unless you enjoy having your time wasted.

27 August 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hello,

Thank you for your feedback. We genuinely value input from our participants and are committed to resolving any concerns you may have. We’d appreciate the opportunity to speak with you directly to better understand and address these issues. Please feel free to contact us at your earliest convenience via quality.improvement@reed.com.

Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Very good eperience with reedstart and…

Very good eperience with reedstart and amazing team good communication big thanks you all team of reedstart Peterlee.

20 August 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Good morning,
thank you so much for sharing your feedback! Your kind words will be passed on to the team in Peterlee.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 4 out of 5 stars

Friendly team, but limited suitable opportunities

Friendly and supportive team, and my work coach was helpful and clearly did their best to support me. Unfortunately, I didn’t have much luck as there were very few suitable opportunities available in my preferred industry, and I was also looking for part-time hospitality work. I was told that my profile was strong and that there wasn’t really anything that needed improving, so ultimately I didn’t feel there was much more that could be done to help me progress.

The job I have now was found independently through a speculative email, rather than through Reed. Overall, I think the main difficulty was the current job market and the lack of suitable roles available for what I was looking for.

11 June 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Isobel,
Thank you so much for sharing your feedback. We're really pleased to hear you have had a good experience working with the team. We'll make sure to pass on your kind comments.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Proactive

Actively trying to find routes of improvement for me and work with me on my limits.

19 August 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hello!
Thanks so much for your review! We're really happy to hear you're pleased with our services, if there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 5 out of 5 stars

Reed Restart Scheme doing big roll for community

Reed in Partnership help and support for community with training skills and find a job right now i am working because of Reed Starter Scheme and doing massive contribution for all.

11 August 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Beniyam!
Thanks so much for your review! We're really happy to hear you're pleased with our services. We'll make sure to pass your feedback on to the team! If there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 5 out of 5 stars

Highly recommended to all currently trying to get in work

Wonderful staff and very welcoming knowledgeable and supportive. My work coach leanda is an amazing person and it was a pleasure to work with her over the months

10 August 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Ben,
Thank you so much for sharing your feedback! We're really pleased to hear you have had a good experience working with Leanda. We'll make sure to pass on your kind comments.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 1 out of 5 stars

Didn't get what I asked for

Didn't get what I asked for. I was having some difficulties and I think they gave up on me. The job that I got in the end was not found by them.

1 July 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hello,

Thank you for your feedback. We genuinely value input from our participants and are committed to resolving any concerns you may have. We’d appreciate the opportunity to speak with you directly to better understand and address these issues. Please feel free to contact us at your earliest convenience via quality.improvement@reed.com.

Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Job search

Laura Poleykett and Michelle Talbot at Reed Harlow were a pleasure to speak too, they called regularly and kept me up to date with jobs available, until I found the right one. I would have no hesitation recommending them to anyone looking for work.

27 July 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Gina,
Thank you so much for sharing your feedback! Your kind words will be passed on to the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Always great love coming and learning…

Always great love coming and learning new things. Brilliant place thanks l

6 August 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi William!
Thanks so much for your review! We're really happy to hear you're pleased with our services. We'll make sure to pass your feedback on to the team! If there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 5 out of 5 stars

I learned about transferable skills

I learned about transferable skills, what skills can be used in another job, types of jobs that aren't around anymore and what skills and qualities I can bring into a paid role.

3 August 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Charlotte!
Thanks so much for your review! We're really happy to hear you're pleased with our services. We'll make sure to pass your feedback on to the team! If there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 5 out of 5 stars

Reed Recruitment.

Reed Recruitment gave me everything I needed to get back into work. Not only with giving me the support and confidence mentally, but the equipment needed to travel and communicate with employers. Also their connections with recruiters was very valuable to get interviews, and ultimately employed. So thanks very much especially to TJ, Matt, David and everyone at Reed Recruitment.

30 July 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi,
Thank you so much for sharing your feedback! Your kind words will be passed on to the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 1 out of 5 stars

Restart Scheme has not helped me find a job. I had to be my own job searcher

Restart Scheme has not helped me find work

I was mandated onto the Restart Scheme despite already being in work over 25 hours a week, which I'd told the Job Centre. Restart continued to book appointments regardless. The "jobs board" they promote isn't actually accessible to jobseekers directly — listings are only visible when an advisor chooses to show you, so there's no real way to browse opportunities yourself. In months on the scheme, I was never proactively shown a single relevant job. It felt like a box-ticking exercise rather than genuine support, and appointments were scheduled with no consideration for night-shift work patterns.

Would not recommend to anyone.

29 July 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hello,

Thank you for your feedback. We genuinely value input from our participants and are committed to resolving any concerns you may have. We’d appreciate the opportunity to speak with you directly to better understand and address these issues. Please feel free to contact us at your earliest convenience via quality.improvement@reed.com.

Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Although at this stage in my life this…

Although at this stage in my life this service was not for me I can only offer praise for the staff that work there .
Very helpful and understanding of your circumstances.

28 July 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Karan, thank you so much for sharing your feedback! Your kind words will be passed on to the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Got me a job

Can't really complain they got me a job 100x quicker than the job centre could

13 July 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Ben, thank you so much for taking the time to share your feedback!
If there’s ever anything else we can help you with, please feel free to get in touch at quality.improvement@reed.com. We’re always here to support you.
Kindest regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Very informative.

24 July 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Iain!
Thanks so much for your review! We're really happy to hear you're pleased with our services. We'll make sure to pass your feedback on to the team! If there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 5 out of 5 stars

I had Liam best reed advisor actually…

I had Liam best reed advisor actually cares about what you want to do and gives really good advice excellent person and amazing at his job

23 July 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Ryan, thank you so much for taking the time to share your feedback!
If there’s ever anything else we can help you with, please feel free to get in touch at quality.improvement@reed.com. We’re always here to support you.
Kindest regards,
The Reed in Partnership Team

Rated 4 out of 5 stars

Restart @ Southend on Sea


The Reed Restart scheme is great at Southend on Sea. All the staff were always very helpful, friendly and professional.
Evie was great in helping me and very supportive.
They do everything they can to get you back into work!

17 July 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Deborah, thank you so much for sharing your feedback! Your kind words will be passed on to the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

I found Reed very helpful and great

I found Reed very helpful and great
People, if there away to help people they will.
Thank you.

7 July 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi John, thank you so much for sharing your feedback! Your kind words will be passed on to the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

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