Reeves Group Reviews 884

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, often highlighting their ability to explain complex information clearly and patiently. The service is frequently described as excellent, with many appreciating the thoroughness of reviews and the personalized approach to financial planning. People also commend the exceptional customer service, noting the regular updates and responsive communication. However, some customers mentioned occasional inconsistencies with personnel, dealing with multiple advisors over time. A few other people also felt that their initial experience and confidence in the service did not fully meet their expectations.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers express high satisfaction with the service received. Many praise the professionalism, thoroughness,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

User experience

People report positive experiences with user experience. Customers found the process easy, painless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Came across Reeves through their YouTube videos and took up option of free pension review. Completed review with Andrew, very professional in approach and thorough in work completed. Whilst we have n... See more

Company replied

Rated 5 out of 5 stars

We reached out to Group about two years ago as we wanted to make sure we were managing our finances and especially our pensions as efficiently as possible After our initial (free!) consultation we dec... See more

Company replied

Rated 5 out of 5 stars

I have been with Reeves for almost 3 years and although it took a while to move my old pension pot into the system, I have been more than satisfied with the service provided by Reeves in helping me de... See more

Company replied

Rated 5 out of 5 stars

I required a pension review and also a cash flow forecast to understand when I had a sufficient pension pot to retire. All my requests were managed without any fuss by Reeves Independent with clear to... See more

Company replied


Company details

  1. Financial advisor

Written by the company

Reeves Group has over 100 employees and founding brand, Reeves Independent has been an FT Adviser Top 100 financial advice firm four years running. All Reeves Group brands work to the joint objective of putting our clients at the heart of everything we do. Reeves Group Brands: Reeves Independent - Pension specialists. We work with you to create a bespoke plan, ensuring you get the retirement you deserve. Reeves Financial Services - Our expert advice can help you navigate complicated markets and make your money work harder.


Contact info

4.8

Excellent

TrustScore 5 out of 5

884 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am talking about my pension

I am talking about my pension, so I don't use these words lightly - OUTSTANDING - from the Inception of consolidating my many work pensions to the regular reviews and subsequent actions James Faley and Reeves provide have been nothing short of OUTSTANDING - I was missing out on so many opportunities and blindly leaving my multiple pots to stagnate - James Faley has TRANSFORMED by position to one where I now am in a position to retire with TOTAL confidence - I'm going to say it again -OUTSTANDING !

14 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for such a generous review. It's always great to hear such wonderful words. We’re pleased to hear that the consolidation of your pensions and our ongoing reviews have helped put you in a confident position for retirement. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Another Year Another Annual Review

Another year, another annual review. As ever, nothing but praise for Reeves and my adviser of choice, Chris Lockerbie.

With my plan exceeding expectations alongside an excellent return on investment and an engaging, interesting chat with Chris, there’s seriously nothing to be glum about.

Five star service for sure. If you’re looking for good, sound, reliable pension advice and management, look no further - you’ve just found it.

12 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear your plan continues to exceed expectations and that you enjoyed another positive annual review with Chris.

Your kind words mean a great deal to both Chris, and all of us here at Reeves, and we really appreciate your continued trust and recommendation.

Rated 5 out of 5 stars

Fully Recommend Sandy Haire from Reeves

Sandy and her team were excellent collating all my pension details and creating a meaningful plan to get me to retirement. Totally helpful and constructive.

10 December 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

We’re delighted to hear that Sandy and the team were able to bring everything together and create a clear, meaningful plan to guide you toward retirement. Taking the time to understand the full picture is so important, and it’s great to know you found the process helpful and constructive.

We’ll be sure to pass your feedback on to Sandy and the team. It really does mean a lot to us.

Rated 5 out of 5 stars

Excellent organisation, highly recommend

I discovered Reeves via a linkedin approach from them, offering me a pension review. Having worked in a wide number of organisations and with multiple pension schemes, I accepted the offer. An independent advisor, Adam Bateman, spent a considerable amount of time reviewing my schemes and making recommendations of how to best maximise my pensions. Some we kept where they were, as they were performing well, others were moved to Reeves management, where the options to grow were much higher. Kyle and the rest of the team have maintained constant communication and been very thorough. The meeting was in accordance with IFA, and not a sell. I've been really impressed by Reeves, they are professional, great communication, have my best interests in mind, and definitely no pressure. I would highly recommend them, the team and their approach. They are knowledgeable, informed and have a much wider portfolio of options which will, I hope, enhance my pensions into a more profitable long term investment.

4 December 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your kind review and recommendation. We’re really pleased you found our advice professional, thorough, and pressure-free. Adam, Kyle, and the team will appreciate your feedback, and we look forward to continuing to support your long-term plans.

Rated 1 out of 5 stars

Keep Your Money Away from Reeves Group

Reeves Group does not act in the best interest of their clients. Their priority seems to be convincing you to invest with them, not delivering results. Their so-called investment strategy is extremely poor—returns are about 3% lower than other pension funds.
The consultants they assign are young and inexperienced, which became obvious in my case. The final straw was when they sold all my assets and left everything in cash for an entire month! What kind of investment company does that? I could have earned more by simply keeping my money in an ISA account.
My advice: you can listen to their nice sales pitch, but do not trust them with your money.

30 September 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for sharing your feedback. We are sorry to hear that you were disappointed with your experience and understand how frustrating this can feel.

We did contact you earlier this year after a similar review to try to better understand your concerns and discuss them with you directly.

We regret that we were not able to meet your expectations on this occasion and appreciate you taking the time to leave your feedback.

Rated 5 out of 5 stars

New customer

I've been happy with the Pension review service organised with Sandeep. She was professional , thorough , friendly throughout the process. As a result of this useful review , I'm now a new customer. Thanks

30 November 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your comments. It’s great to hear that Sandeep made the pension review thorough and easy to follow. We’re pleased the process helped you decide to join us.

Rated 5 out of 5 stars

My investment is growing

My investment is growing and I enjoy the “no nonsense” advice and graphical projections of how I can make my money work for me in retirement.

Elliot Buchanan is efficient and professional in his approach.

I would not hesitate to recommend.

19 November 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your feedback. It’s great to hear that you’re seeing your investment grow and that the straightforward advice and projections have been useful in planning for retirement. We appreciate your recommendation.

Rated 5 out of 5 stars

Oliver and Sandeep

Oliver Ashwell prepared my for the meeting with the advisor and made sure we had everything ready.

Sandeep Haire then took my through my options.

I was really happy and have signed up for their service.

1 December 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for sharing your experience. It’s great to hear that Oliver helped you get everything organised for your meeting and that Sandeep guided you through your options in a clear and helpful way.

We’re pleased you felt confident moving forward with our service.

Rated 5 out of 5 stars

Reeves have gone above and beyond to…

Reeves have gone above and beyond to help me so far and we are only early stages! What a difference having outstanding customer service makes! Can’t wait to actually get into working with them properly on my future!! Would highly reccomend them again and again!

27 November 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for your wonderful feedback! We’re truly delighted to hear that your experience with Reeves has been so positive already. Our team takes great pride in delivering exceptional customer service, and it’s fantastic to know it’s made such a difference for you.

Rated 5 out of 5 stars

Excellent personal service

Excellent personal service, right balance of advice without being too pushy. I now have 2 years experience with Reeves from transferring pension funds to a great platform management with regular updates and reviews.

18 November 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your feedback. We’re pleased to hear that the personal, balanced support has worked well for you over the past two years, from your pension transfer through to the regular updates and reviews.

Rated 5 out of 5 stars

Sandeep provided a thorough analysis…

Sandeep provided a thorough analysis and service and was extremely knowledgeable and professional in every aspect of our discussions regarding growing my pension and wider general financial advice

13 November 2025
Unprompted review
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Reply from Reeves Group

Thank you for your lovely feedback. It’s great to hear that Sandeep’s knowledge and guidance helped you feel confident about growing your pension and your overall financial plans. We really appreciate your trust and are here whenever you need support.

Rated 5 out of 5 stars

I felt confident that I Had transparent honest advice

I felt confident that I Had clear honest advice in my appointments towards becoming a Reeves client today

13 November 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your feedback. We're very glad to hear you felt confident and well-informed throughout your appointments. It’s great to know our guidance helped you move forward with clarity.

Rated 5 out of 5 stars

Exceelent free review process

I went through the free review process from Reeves, which was very thorough, and gave me the insight I was after re my portfolio and retirement goals. I found everyone I spoke to to be knowledgeable, helpful, personable, which added to the experience overall. I also appreciated their ethical behaviour, in that they wouldn't recommend becoming a client unless certain critera are met, and offered the opportunity to contact them again in the future. Overall, very impressed with my experience.

7 November 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for your thoughtful feedback. We’re delighted to hear that you found our review process thorough and our team both knowledgeable and approachable. It’s great to know that our ethical approach and commitment to providing value came through in your experience. We truly appreciate your kind words and look forward to assisting you again in the future.

Rated 5 out of 5 stars

I’ve been dealing with James for…

I’ve been dealing with James for sometime now and feel he understands my requirements well and is a great guide through the financial jungle. I feel he has now helped me fully understand my position and gives great overview of options available to assist me with future decisions.

5 November 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for taking the time to share your feedback. We’re delighted to hear that James has been able to understand your needs and provide the guidance and clarity you were looking for. Helping our clients feel confident and informed about their financial position is exactly what we strive for. We truly appreciate your trust and are pleased to know James has made a positive difference in helping you plan for the future.

Rated 5 out of 5 stars

I thoroughly recommend talking to…

I thoroughly recommend talking to Reeves about pension planning. They are approachable, hugely knowledgeable and yet able to communicate in simple clear language.
Many thanks to Ellis Bowen, Marcus Myers and particularly Andrew Williamson.

5 November 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for taking the time to share this. It means a great deal to hear that you found the guidance clear, approachable, and genuinely helpful. That is exactly the standard we aim for when supporting people with their pension planning.

Ellis, Marcus, and Andrew will be delighted to know their work made such a positive difference.

Rated 5 out of 5 stars

Early doors for me in terms of working…

Early doors for me in terms of working with Reeves to improve my pension pot. However, the free review service has been outstanding and I’m instantly reassured I’m making the right choice in asking them to manage these going forwards to give me the best growth results.

Andrew and Marcus have been thorough, professional and Andrew Williamson really made each step hassle free.

Confident I’m in good hands

28 October 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for sharing your feedback. It’s great to hear that your experience with Reeves has been so positive. We’re delighted that the free review service provided clarity and reassurance, and that Andrew and Marcus have delivered such a professional and seamless experience. We look forward to continuing to support you in achieving the best possible growth for your pension.

Rated 1 out of 5 stars

Avoid this organisation

I was cold-contacted on linkedin by a young lady from Reeves Independent, she was offering a free pension review and was very polite and helpful. I went ahead, despite reservations based on the thought that you "don't get owt for nowt", because it was at the point I was looking at options and trying to work out whether I could stop work, so I figured what's the harm in another opinion.

I submitted data and went through a few calls with an advisor (sorry, I meant salesman) and was shocked by the service - it was a blatant attempt to move my funds onto their platform and investments, and as soon as they realised that I was financially literate and have used advisors for many years, they stopped responding and gave up trying to switch me over.

I do not believe they had my best interests at heart and I don't believe their advice was correct.

My advice is to avoid them at all costs.

20 March 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for sharing your experience and we’re sorry to hear that you came away feeling disappointed. That’s never the kind of experience we want anyone to have when speaking with us.

Our free pension review is designed to help people better understand their options, not to put pressure on anyone to move their money. We always aim to offer genuine, personalised advice based on each person’s circumstances, and we are sorry that we didn’t get that right for you.

Thank you again for taking the time to let us know your thoughts.

Rated 5 out of 5 stars

Highly recommended for financial advice!

Bradley Mason provided excellent, knowledgeable, clear, and logical advice - completely and exactly tailored to my particular financial situation.

I highly recommend anyone interested in obtaining financial advice to contact Bradley and the very professional team at Reeves Group.

13 October 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your kind words and recommendation. We’re delighted to hear that Bradley was able to provide clear and tailored advice that met your needs. At Reeves, we take pride in delivering professional, personalised guidance to help our clients make confident financial decisions. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Rare 1st class customer service experience.

Had a rare first class customer service experience with Reeves. Initially nervous about sharing information and being scammed I was very quickly offered reasurance and opportunity to do some further due diligence. Once into the process, communication was excellent throughout, provided information to enable Sandeep to deliver a really visual and impactful presentation on my pension summary. Could easily have tried to get fees out of me but they were transparent and advised nothing to do at this time and that I was on the right track for now. Really impressive experience and congrats to Sandeep and her wider team. Highly recommend.

13 October 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for taking the time to share your experience. We’re delighted to hear that you felt reassured and well-informed throughout the process. Transparency and trust are at the heart of what we do, so it’s great to know that came across clearly. We’ll be sure to pass your kind words on to Sandeep and the team, they’ll be thrilled to hear your feedback. We really appreciate your recommendation and are glad we could give you confidence in your financial plans.

Rated 5 out of 5 stars

Excellent service

Reeves provided an excellent financial review. A very thorough process with a friendly approach. Every step of the review was clearly explained and I am very pleased with the outcome. I would highly recommend everyone to take up the free financial review, it has far exceeded my expectations

10 October 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for your kind words and recommendation. We're delighted to hear that you found the review process thorough, clear, and helpful. It’s great to know our friendly approach and detailed explanations made a positive difference. We really appreciate you taking the time to share your experience and are pleased the review exceeded your expectations.

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