Refresh Debt Advice Reviews 954

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional yet friendly demeanor. Many people highlight the excellent customer service, noting how easy and stress-free the process was, even for those initially nervous or emotional. The overall service is described as outstanding, with users appreciating the clear explanations and the supportive approach that made them feel at ease. Reviewers found the user experience to be very positive, with many feeling a significant weight lifted off their shoulders after contacting the company. The advisors are frequently commended for their ability to calm anxieties and provide clear, non-judgmental advice.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and professionalism of... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and clarity of the... See more

Customer communications

Clients share ambiguous opinions on contact. Many customers expressed initial anxiety and apprehension when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I been in contact with Keith to help me with all my debts , he is amazing helpful and understanding He went with me through whole process making sure I understand each step im so grateful for his... See more

Rated 5 out of 5 stars

Shane was made for this role. At the beginning of our phonecall, I was beside myself with tears and overwhelm. Shane completely empathised with me and was extremely gentle with me throughout. He clari... See more

Rated 5 out of 5 stars

Stress free with Keith. Had a chat with Keith, an hour on the phone and I felt all the weight off my shoulders, struggled with a debt that I didn’t know how to handle or deal with including mentall... See more

Rated 5 out of 5 stars

I have been struggling to handle my debt for a long time, took the plunge and accepted help. I had two lovely ladies, Roisin and Jayne, go above and beyond in helping me organise and manage to get thi... See more


Company details

  1. Debt relief service

Written by the company

Our aim is to help you regain control of your finances by providing advice, support, and a debt solution that allows you to repay your debts at a rate you can afford. We have been in business 15 years and over this time we have helped thousands of clients with their debts. We are authorised by the FCA to provide debt advice, debt counselling, and adjusting.


Contact info

5.0

Excellent

TrustScore 5 out of 5

954 reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well done Shane

The agent Shane who i spoke to laid everything out. I was/am embarrassed to speak about my finances but Shane is a credit to your organisation. Made everything smooth and easy.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with Keith and honestly it was…

I spoke with Keith and honestly it was a massive weight off my shoulders, I couldn’t recommend the company or him enough, I’ve gone from over £700 a month in debt repayments with no real sign of a finish like, to £250, and actually having the chance of taking control of my life again, really grateful for these guys

14 April 2026
Unprompted review
Rated 5 out of 5 stars

A huge weight lifted!

A huge weight lifted!
Spoke to Keith, very professional and reassuring it almost felt like talking to a friend. He explained everything to me in great detail, made sure I understood everything that would happen.
Ended the call with tears of relief and happiness, never felt judged, patronised or embarrassed.
Job well done Keith, thank you!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic to deal with.

The company makes you feel like a person. Not just a number which is fantastic. All delt with in an easy friendly manner.
Could not be any happier with them all.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Keith was amazing

Keith was amazing, really helped me and I couldn’t have asked for a better, friendly, helpful service. Absolutely brilliant, thank you

2 April 2026
Unprompted review
Rated 5 out of 5 stars

So friendly

So friendly, happy to help and explain everything you need to know! All the way from Keith starting it up with me, to Sinead helping me whenever needed and Rory closer to the end! Thank you all so much, I am Debt free!!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

If I could give this company more than 5 stars I would 🙌🏻
I have been suffering with debt for such a long time and I only wish I had contacted them sooner.
I have been speaking with keith and he’s been so helpful and lovely, no judgement at all and I am now on a debt management plan and I honestly feel like a weight has been lifted.
I would 100% recommend this company from start to finish they have been brilliant and make you feel at ease 🤩

24 March 2026
Unprompted review

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