reginox.nl Reviews 

I purchased a reginox 3 in 1 hot tap and after 13 months the handle that turns the hot water on is almost falling off.
The tank that holds the water has been leaking for over a week.
We contacted reginox who did not want to know they said we need to call water solutions .After contacting them the said we need to go to the manufacture.
The manufacture told us that we need to have changed the filter and descale it for the warranty to apply.
I told them half a dozen times that we have done that and they are just finding excuses so they won't have to replace it.
They have caused us so much stress, I am now starting a small claims court against them.
A warning to everyone do not buy any of their products as they are of the worst quality and they are the only company that I have dealt with that will not fix a faulty product while under warranty .
Costas

The plug for the stainless steel kitchen sink is very difficult to grasp to remove it. There us hardly anything to hold onto. Anyone with any arthritis in there hands will not be able to remove the plug from the sink

I got sucked in by the aesthetics and bought 4 sinks for properties I own. These sinks started to show scratches and slight indentations from the first day of use. Within a week they looked worse than the Franke ones I had replaced (and they had been in use for 15 years!). The fact is that the material is not fit for purpose and these sinks cannot be used for their intended use. Yes you can look at them, but you cannot use them. I raised a complaint and like other reviews here was told that I had not used the sink properly .. in other words I had made the mistake of using the sink! I will pursue a claim but the world does not favour the consumer these days. But the final word ..these sinks are truly rubbish!

I bought a Reginox chrome twin lever mixer tap Brooklyn 4 yrs ago.
The tap came with a 5 yr guarantee.
The tap has started to constantly drip.
I contacted Reginox, thinking it would be a simple washer to replace, which I was happy to do, just needed to know the size.
I had an e-mail from Charlotte to say it needs new cartridges, she also sent me a link for these,
Frances peglar araya the cost is £106.
So I went back to my supplier to take up the guarantee surely at 4 yrs old I should not be replacing
this part.
They looked into it and several e-mails and photos and 1 week later.
Told me it was a replaceable part and not covered by the guarantee.
They did find an alternative cartridge, which they said
should be compatible with my REGINOX Brooklyn mixer tap priced at £17.66 plus VAT and £6.50 postage. (I am not sure if this is for a pair of cartridges or one) would not give me details of their supplier for me to check. and has now closed my case file.
I went back to Reginox to confirm the Guarantee,
Charlotte said it is basically the casting that is guaranteed for five yrs, and cartridges only 1 yr.
I questioned that surely cartridges should last longer than this, but she said it is what they expect at around this age of 4 yrs.
Just thought I would let prospective purchasers know
what they could be faced with if buying a Reginox Brooklyn mixer tap.

i agree with all comments about this products. it gets stained and scratched easily leaving grey lines. is a pain to clean everyday. It deserve minus one star if that was possible. i hope everyone interested in this sink to come cross these comments before deciding to buy. !

Absolutely dreadful Company! DO NOT USE! we bought a brand new home a while back and the kitchen tap is from Reginox. The tap has 5 years warranty. When contacted Reginox, after 10000 back and forth emails, where someone called Charlotte told me 'she believes is a ring issue which they don't supply' and when I challenged her how does she know if no assessment has be done told me '9 times out of 10, is the ring', I have asked her to provide me with the complaints procedures. She got back telling me 'we don't have a complaints procedure for end users as they are not our customers" ABSOLUTELY DREADFUL! will take this further with Consumer Rights and any other relevant authority for sure! This is completely unacceptable!

I was excited to purchase my white Reginox sink to go in my lovely new kitchen extension. That was last July. Sadly, I would never again buy a Reginox sink. WHY? 1) they stain badly. 2) you cannot use any metal items near them as they leave grey stratch marks which are vitually impossible to remove. 3) My sink chipped and I now have to live with it as to remove it I may damage my lovely (expensive) worktops and I would have to buy new ones. So my lovely new kitchen is spoilt. Pity I cannot give less than one star!

We bought a Reginox Multa Single Bowl Granite Kitchen Sink via QS supplies back in September 2022 and it was faulty.

Within the first use of the sink a dark rectangular mark appeared on the sink. We complained straight away as the sink was supposed to be stain resistant and the mark appeared to be ingrained within the sink. After much back and forth, a representative was eventually sent out to come and view the sink in person. The representative agreed that the mark was ingrained within the sink and they said that they felt that it likely occurred in the moulding process.

However, a few days later, we received confirmation that they couldnt be sure of the origin of the mark and therefore they required the sink back to be sent to the manufacturer for testing. We explained that we could not easily send the sink back as it was already set within our worktop and so :
a) the cost in removing the sink and then getting one put back once it was returned would be more expensive than the sink itself and;
b) we would not be able to continue indefinitely without a sink in our kitchen whilst they sent it off for testing.

We raised these concerns and received no helpful response. We said that we would be happy to send the original sink back if they would cover the cost of removing our existing sink, placing an interim sink and then putting in the new sink, however this was refused.

I do not understand the point in sending someone to visit our home to confirm that the sink was faulty in person if that was never going to be sufficient in the first place.

In summary, we have been left with a marked sink with no viable resolution. The product was clearly faulty and no one is taking responsibility - please do not buy this brand of sink.

We bought this sink through a 3rd party company (a granite composite sink) and it was delivered split in two. We contacted customer service and said they would replace. They sent another, and guess what? Yes another sink broken in two. We were maybe thinking delivery company at first, but actually much more likely a batch issue with this product.

We purchased a tap from Reginox (through taps uk) ,it was faulty as the cold water would not turn off, Reginox would not replace it or give us our money back, which was over £100. Instead they sent a part for us to install at our cost, this tap was faulty and should have been replaced free of charge.
Dreadful company do not purchase anything from them.

Wish I could put no stars!! Our ceramic sink which we have had less than 6 months has cracked and we called customer service to support with our re-fixing costs and Reginox response “this doesn’t usually happen so we are not helping you at all with any re-fixing costs”. We got a faulty product!! DONT BUY A SINK FROM THEM!

We purchased a black kitchen sink from Plumbworld made by these people but unfortunately after a few uses it displayed several scratches on the surface despite rigorously sticking to the care instructions,which included rubbing oil onto the sink. We then purchased a plastic washing up bowl to protect the sink and contacted Plumbworld regarding our complaint, attaching photos. After a few days Plumbworld came back to us stating the manufacturers would not consider a refund as they decided it was the washing up bowl which had caused the problem, this is nonsense as the scratches were on the sink before and we were very careful with it, only having had it for a few weeks. They sent us a bottle of cleaner as a “goodwill gesture “ which has not helped at all.
I am disgusted by the lack of customer care, this is a new sink and not inexpensive!
Shocking service from both companies. Should be avoided at all costs.

I have a ceramic sink which looked lovely in my new kitchen, I have a sink mat to avoid damage but noticed that the area around the plug hole was becoming damaged so I emailed the company who I bought the sink from who told me I had to contact Reginox, so I emailed them, who told me to go back to the company I bought it from and they would liaise with them!! (What a faff). Basically they wouldn't even talk to me directly. I received the following comments from Reginox:

“this has been caused by misuse overtime as the surface of the ceramic sink hasn't been protected when washing. When washing there is a chance of experiencing this type of wear and tear after some time. I noted that this is 5 years old so it isn’t a
manufacturer fault but general wear and tear due to customer use which isn't covered under warranty due to not being a fault with the product.”

I have USED the sink not MISUSED it, how dare they make assumptions about me, they wouldn't even talk to me, I'm fuming. A sink needs to be more robust than this as they get a lot of use, if Reginox sinks are this fragile then they are not fit for purpose.

Had stainless sink for roughly 18 months and it has discoloured around the bowl where I have used a 50/50 mix of water and bleach in a squeeze bottle.
Contacted customers services who really are not interested.
Basically I’ve now got too fork out for a new sink and have the aggravation of fitting it but I can guarantee it won’t be a reginox sink, once bitten twice shy….

I absolutely love the style of this sink, with very square edges which is exactly what I wanted. My issue is that I contacted customer services because of scratches to the steel.

They took so long to reply, that I had to have my sink installed regardless. Their response to me was quite rude and unhelpful. Reginox we’re unwilling to replace my faulty sink, but instead sent me a stainless steel cleaner.

I now have a sink that is polished… but with ugly scratches.