I had trouble downloading BitDefender & being nagged with pop-up. I contacted ReImage and Robert L assessed my computer and said ity needed work. He hooked me up with Cindy P. and her magic wand and a... See more
Company replied
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See what reviewers are saying
SCAMMERS WORST, FAKE, SCAMMERS I just opened an account and they are withdrawing $9.99 every week, there is no one you can contact, everyone who seems to work for them is fake, we are astonished how... See more
my printer was down .. i could not conduct bussiness . i called reimage and they ran several tet , the process was very involved and while watching there approach it was something id never be able to... See more
Company replied
Computer died, new (old) CPU installed but reimage not carried across. one phone call and re-image had reinstalled the programme and run it to ensure all Ok. My operator Rex was efficient and very q... See more
Company replied
Company details
Written by the company
Reimage® Limited is a world leader of internet-based system repair solutions. Our award winning PC repair software and patented technology first appeared on the market for professional users in 2007. The success of our product spurred us to further develop this powerful software and create an affordable, simple to use, solution to empower users, enabling them to repair their PCs, at home or at work, fast and at a fraction of the cost. As always, Reimage® remains as dedicated to its users as it is to its product. We are ultimately committed to our core values: Honesty & Reliability, Innovation & Simplicity. Our developers at the Reimage® R&D Center are consistently updating and improving our software, to assure compatibility with every new Windows build and Microsoft security patch, from XP to latest Microsoft supported edition of Windows OS. The highly acclaimed Reimage® PC Repair solution scans, assesses and repairs the Windows operating system improving speed and ensuring system stability, in addition to restoring settings and registry values compromised by viruses and other forms of malware. This unprecedented technology draws upon its remote online data base of over 25 million updated, authentic and pristine Microsoft files, ready to repair or replace any Windows system file to restore your PC to its full potential.
Contact info
4.1
Great
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Reimage
Hi Ronald
It warms our hearts to hear such amazing feedback! We are proud to serve you 24/7 with the best service experience around.
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
AVG Antivirus indica virus no "Native.exe"
What is strange is that AVG Antivirus considers Reimage's "native.exe" to be a virus.
12 October 2022
Unprompted review
Reply from Reimage
Olá
Obrigado por trazer sua preocupação à nossa atenção. Entendemos como você se sente em relação a esse tipo de notificação.
Observe que isso não indica que o Reimage foi detectado como um 'malware', mas sim como um 'possível' programa indesejado (PUP). Os programas são marcados pelas Proteções antivírus como PUPs quando não são conhecidos ou se contiverem códigos que examinariam mais profundamente o sistema, o que nosso programa faz para fazer um reparo completo.
Esperamos que isso esclareça sua preocupação por hoje. Em caso de dúvidas, entre em contato conosco pelos canais abaixo:
Bate-papo: https://tinyurl.com/y7udnog2
E-mail: support@reimageplus.com / forwardtosupport@reimageplus.com
Aproveite o seu dia à frente e fique seguro!
I had trouble finding my new Licence…
I had trouble finding my new Licence Keys. The email was lost in the spam folder.
13 October 2022
Unprompted review
Reply from Reimage
Hi James,
Thank you for subscribing to Reimage.
If you have lost your license key, you may contact us via email or chat for assistance. You may also visit https://www.reimageplus.com/license-key/ to retrieve your license key.
Chat: https://tinyurl.com/y7udnog2
Email: support@reimageplus.com
Thank you.
People doing their job par excellence downloading BitDefender &…
I had trouble downloading BitDefender & being nagged with pop-up. I contacted ReImage and Robert L assessed my computer and said ity needed work. He hooked me up with Cindy P. and her magic wand and after a couple of hours of playing around on my machine I now have BD & no pop-ups. They both did commendable work and I greatly appreciate it.
11 October 2022
Unprompted review
Reply from Reimage
Hi Keith,
We work hard to make sure every customer receives personal attention, quick responses, and, of course only the utmost convenience. Our staff will be glad once they hear this commendation.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Fixed my desktop computer
My computer slowed down very drastically. I found reimage online. They were able to get my computer going better again. This evening Cindy P. was my technician she worked for several hours to find and fix the problem.
10 October 2022
Unprompted review
Reply from Reimage
Hi Deb,
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Rest assured that you will experience the same level of excellence the next time you need our help.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Reply from Reimage
Hi Angel,
We're sorry to hear that your experience was not the quality you expected.
If you intend to use the free manual license key, do not click on "Fix All Items". Click on 'Repair' on each issue found. Clicking on "Fix All Items", will ask route you to the pricing page as the automatic repair requires a paid license key. Manually select each item found and click on 'Repair'.
If you would need further assistance, please do not hesitate to contact us.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
Email: support@reimageplus.com
Have a good day!
My keyboard on my laptop stopped…
My keyboard on my laptop stopped working. Kimb got me up and going in no time. Once again, REIMAGE to the rescue!!!
6 October 2022
Unprompted review
Reply from Reimage
Hi Denice,
We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track!
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
great service in timly matter
5 October 2022
Unprompted review
Reply from Reimage
Hi John,
We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track!
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Alliah T Review
Alliah T assisted me quickly and resolved my problem with a License Key that was not working. He was polite and efficient in our chat communications.
4 October 2022
Unprompted review
Reply from Reimage
Hi Gregory,
Wow, we were blown away by your positive words. Our staff will be surprised once they hear this commendation.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
problem appeared to be solved in quick…
problem appeared to be solved in quick time - thankyou Gerald very much. — Richard Seyd
3 October 2022
Unprompted review
Reply from Reimage
Hi Richard,
Wow, we were blown away by your positive words. Our staff will be surprised once they hear this commendation.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Very good monthly service
Very good monthly service. The chat session provided was very helpful.
Thanks.
28 September 2022
Unprompted review
Reply from Reimage
Hi Lawrence,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Great Service
Did my monthly maintenance and it was done by their professional staff and it was done in a professional manner. Great service.
26 September 2022
Unprompted review
Reply from Reimage
Hello Patricia,
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Rest assured that you will experience the same level of excellence the next time you need our help.
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
A really quick
A really quick, clear and efficient degree of help and support.
25 September 2022
Unprompted review
Reply from Reimage
Hello RDBM
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Reply from Reimage
Hi Peter,
Thank you so much for taking the time to leave us a 4 star rating - it's much appreciated!
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
spam email
I had received an email from a Tina Dabi regarding a 364.99 bill I spoke with Kathleen Q. and she was able to help me with the spam email she was very polite and understanding and easy to work with on the spam problem.
22 September 2022
Unprompted review
Reply from Reimage
Hi Timothy
We’re always looking for ways to improve our service and/or product, but it’s great to know that we are on the right track.
We’ll make sure we pass your kind words along to Kathleen, who we know will be delighted to read your comment.
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Reply from Reimage
Hi Joe
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Although I cancelled months ago reimage…
Although I cancelled months ago reimage has taken money from my account (stolen) I am in the process of trying to get it back
19 September 2022
Unprompted review
Reply from Reimage
Hi Vic,
Thank you for bringing this matter to our attention. Definitely this is not the impression that we want to make.
We'd like to help you sort this out but the platform won't allow us to view your account details. Could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
We hope to hear from you and we appreciate your patience.
They helped clear up a phishing attempt…
They helped clear up a phishing attempt that had their company name. Super helpful in identifying the scam.
21 September 2022
Unprompted review
Reply from Reimage
Hi Doug
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Rest assured that you will experience the same level of excellence the next time you need our help.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Didn't solve my problem
Didn't solve my problem. Tried to cancel. They do not answer call back. Keep sending renewal notices even though I have told them not to. They threaten to withdraw $350 from my bank account.
20 September 2022
Unprompted review
Reply from Reimage
Hi Tarno
Thanks for reaching out and we’re sorry to hear that your experience was not of the quality you expected. We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Work made computer run much faster.
20 September 2022
Unprompted review
Reply from Reimage
Hi Daniel
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
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