Great customer service - very helpful and friendly. Only issue would be out of stock item that took a long time to be delivered. Would order again though.
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Review summary
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INNO-DERMA Skin Repair & INNO-DERMA Soft Cleanser, being using these products for years now and still really happy. Quick and easy to reorder products from Reliable Medicare ltd. Excellent comms and... See more
Company replied
Although I am nowadays a retired Professional Healthcare Practitioner, I still use these products (for myself), and find the quality and the service from R.M Ltd still the best. I would not go to any... See more
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Very good experience. I placed the order . Online process was very smooth and in a day I have got the delivery. It was fast and communications on payments, shipping, tracking all were very good.
Company replied
Company details
- #58 of 72 best companies in Wellness centre
- #184 of 220 best companies in Beauty product supplier
- #12 of 14 best companies in Cosmetics wholesaler
About Reliable Medicare LTD
Written by the company
Welcome to Reliable Medicare✨
Our rapid growth and success are built on our ability to deliver exceptional products to our clients with exemplary speed and competitive prices. We are distinguished by our commitment to core values: quality, reliability, and transparency.
We source exclusively from reputable and approved suppliers and manufacturers who meet the highest industry standards, ensuring the safety and reliability of our products.
At Reliable Medicare, our customers are at the heart of everything we do. Our reputation is built on the importance we place on the quality of our relationships with them because their satisfaction is our top priority. ❤️
Free Shipping!
All UK orders enjoy free shipping if you order over £100!
Get reliable and fast shipping after order confirmed
Contact info
Suite B, 1st Floor, 85-87 Cornwall Street, B3 3BY, Birmingham, United Kingdom
- 01216222212
- info@reliablemedicare.co.uk
- www.reliablemedicare.co.uk
Up to 80% sales!
4.2
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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INNO-DERMA Skin Repair & INNO-DERMA…
INNO-DERMA Skin Repair & INNO-DERMA Soft Cleanser, being using these products for years now and still really happy. Quick and easy to reorder products from Reliable Medicare ltd. Excellent comms and quick delivery.
6 July 2026
Reply from Reliable Medicare LTD
Thank you for your wonderful 5-star review! We're delighted to hear you've been enjoying the INNO-DERMA Skin Repair and Soft Cleanser for years and that they continue to meet your expectations. It's also great to know you found reordering with us quick and easy, and that our communication and delivery service lived up to your expectations. We truly appreciate your continued support and look forward to serving you again soon! 😊
- Reliable Medicare Team
Reliable supplier
Buying from "Reliable Medicare" for a few years. Quick delivery, good products; I will continue to buy from them. Thanks
21 May 2026
Reply from Reliable Medicare LTD
Thank you so much for your wonderful review and for your continued loyalty over the years. It means a great deal to us to know you can rely on our products and service. We're delighted to hear you've been happy with our quick delivery and product quality. We truly appreciate your support and look forward to serving you for many more years to come. Thank you for choosing Reliable Medicare! 😊
- Reliable Medicare Team
Reply from Reliable Medicare LTD
Thank you so much for your fantastic 5-star review! We're delighted to hear your order arrived safely and that you had a great experience with us. We really appreciate your support and look forward to serving you again soon! 😊
- Reliable Medicare Team
Great customer experience
Customer service will very helpful in accommodating my requests for delivery and delivery was prompt.
4 July 2026
Reply from Reliable Medicare LTD
Thank you for your fantastic review! We are thrilled that you found our team accommodating - we are always open to any requests you may have. Your feedback is appreciated and we hope you enjoy your products.
- Reliable Medicare Team
Always a great experience
2 July 2026
Reply from Reliable Medicare LTD
Thank you for your wonderful review! We are pleased to hear that you continuously have positive experiences with us. Your support and trust is always valued by our team, we look forward to your next order with us.
- Reliable Medicare Team
Reply from Reliable Medicare LTD
Thank you for you kind review! We are thrilled that you found our service efficient and you order arrived in a timely fashion. Your feedback is always valued by us.
- Reliable Medicare Team
Reply from Reliable Medicare LTD
Thank you for your great review! We are truly glad to hear that our service lived up to our name. You trust in us and support means a lot. Our team looks forward to supporting you in the future.
- Reliable Medicare Team
Highly recommend the product
Highly recommend the product! Customer service is great. Never had an issue with the order.
1 July 2026
Reply from Reliable Medicare LTD
Thank you for taking the time to share you experience. We are happy to hear that you highly recommend our products and that you've had such a positive experience with our customer service. It's especially rewarding to know that your orders have always gone smoothly.
Your recommendation and continued support mean a great deal to us. We look forward to serving you again soon.
– Reliable Medicare Team
Incorrect product arrived.
7 July 2026
Reply from Reliable Medicare LTD
We're very sorry to hear this.
Having reviewed your order, we cannot see that you contacted us to let us know you had received the wrong item. Had we been made aware, we would have been more than happy to investigate the issue and arrange the appropriate resolution for you.
Please contact our Customer Service team with your order number and a photo of the item you received, and we'll be happy to look into this for you as quickly as possible.
- Reliable Medicare Team
Very quick and great prices
30 June 2026
Reply from Reliable Medicare LTD
Thank you for your fantastic review! We're thrilled to hear that you were impressed by our quick service and competitive prices.
Providing fast delivery and great value is something we work hard to achieve, so it's wonderful to know you had a positive experience. We look forward to your next order with us.
- Reliable Medicare Team
Great customer service
Great customer service - very helpful and friendly. Only issue would be out of stock item that took a long time to be delivered. Would order again though.
27 June 2026
Reply from Reliable Medicare LTD
Thank you for taking the time to leave us a review! We're delighted to hear that you found our customer service helpful and friendly.
We also appreciate your understanding regarding the delay with your out-of-stock item. Our teams understands that waiting longer than expected can be frustrating, and we apologise for the inconvenience.
Thank you for your patience and for choosing to order with us again. We truly appreciate your support and look forward to providing you with an even better experience next time.
- Reliable Medicare Team
Very helpful customer service
Very helpful customer service, reply all emails and queries
28 June 2026
Reply from Reliable Medicare LTD
Thank you for your great review! We are delighted to hear that you find our customer service team reliable and helpful to answer any queries you have! Your trust means a lot to us and we always appreciate your continued support.
- Reliable Medicare Team
I love your product
I love your product, your customer care is very reliable as the name of yours says, I would recommend you to my family and friends.
27 June 2026
Reply from Reliable Medicare LTD
Thank you so much for your kind words!
We're pleased to hear that you love our products and that our customer care has lived up to our name. Providing reliable service and ensuring our customers have a positive experience is always our top priority.
Your recommendation to your family and friends means a great deal to us, and we truly appreciate your support.
- Reliable Medicare Team
Disappointing service and communication
After good service last time I ordered several products over 3 weeks ago and paid. I received an email saying the products were out of stock and would be sent once restocked. But I have heard nothing since, and ran out of my products over a week ago.
Update - on the same day this was posted with a lower rating they immediately picked and sent my order, that I received next day - excellent, and completely rescued this. They have also sent nice emails. Thank you.
24 June 2026
Reply from Reliable Medicare LTD
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
We emailed you on the same day your order was placed to let you know that the item had become a pre-order and would be dispatched as soon as it was back in stock. As explained in that email, once a pre-order is placed, it is automatically shipped as soon as stock arrives, so there is no need for customers to contact us or for us to send further updates unless there is a significant change.
We sincerely apologise that the restock took longer than you had expected and understand how frustrating it is to run out of your products while waiting.
We can see that your order has now been dispatched, and we hope you are happy with your products once they arrive. Thank you for your patience and understanding, and we hope to have the opportunity to provide you with a better experience in the future.
- Reliable Medicare Team
Affordable and provided great service…
Affordable and provided great service on my first visit.
29 June 2026
Reply from Reliable Medicare LTD
Thank you for your amazing review! We're thrilled to hear that you found our prices affordable and that you had a great experience on your first visit.
We truly appreciate your support and look forward to welcoming you back again soon.
- Reliable Medicare Team
Products not original
I have been using mesoestetic dermamelan products for 6 months +.
Similar bottles on the outside.
Right hand side - bottles from an mesoestetic approved provider.
The sunscreen bottle is also different on the outside which was the first red flag.
The dermamelan pigment control solution was the biggest teller. Look at the color and consistency between the two. The one on my middle finger (clay color) is the original. The index finger (coffee color) is from this provdier.
Reliable Medicare is not on the approved list for mesoestetic products which I sadly discovered after receipt of my order. Wasted close to £200 on this. Will not use these products and will never use this website again.
I submitted photos to differet review website. Can not see where to upload photos here.
2 July 2026
Reply from Reliable Medicare LTD
We’re sorry to read your review and your concerns.
We note that you did not contact our customer service team before leaving this review. Had we been made aware of your concerns, we would have been more than happy to investigate them thoroughly for you.
If Trustpilot does not allow you to upload images, please feel free to email them to our team at: info@reliablemedicare.co.uk, along with your order number. Our team will review the products, packaging, and batch details as part of a full investigation.
We are also transparent that we are not an authorised Mesoestetic distributor. However, the products we supply are sourced through our long-standing authorised supplier, whom we have worked closely with for over a decade. Product packaging, colour and consistency can vary between production batches, markets and manufacturing updates, which is why we would like the opportunity to review your concerns before any conclusions are drawn.
We take product authenticity extremely seriously and welcome the opportunity to investigate this for you. Our team will review them promptly and work with you to address your concerns.
– Reliable Medicare Team
Great service
Great service! The delivery was very quick, and I was kept informed every step of the way with email updates about my order status. The regular notifications made it easy to track my delivery, and everything arrived promptly. Very happy with the experience!
24 June 2026
Reply from Reliable Medicare LTD
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our service. It's great to know that your order arrived quickly and that our email updates kept you informed every step of the way.
We truly appreciate your kind words and support, and we look forward to serving you again soon.
- Reliable Medicare Team
Fast and Efficient Service
The site is very easy to navigate for products throughout to checkout. Prompt delivery with regular updates .
1 July 2026
Reply from Reliable Medicare LTD
Thank you for your great feedback! We are so happy that the ordering process was easy and that you appreciated our updates so you can monitor your order. We look forward to your next order with us!
- Reliable Medicare Team
Reply from Reliable Medicare LTD
Thank you for your kind review! We are pleased to hear that you found our delivery speedy and reliable. Your support is truly appreciated.
- Reliable Medicare Team
I truly enjoyed my experience and will…
I truly enjoyed my experience and will definitely return for more. The selection of professional products is excellent, and the processes worked well. I wholeheartedly recommend it.
28 June 2026
Reply from Reliable Medicare LTD
Thank you for your wonderful review and recommendation. We truly appreciate you sharing your experience with us and we are so glad you loved our range of products and service. Your feedback means a lot to us and our team looks forward to your next order.
- Reliable Medicare Team
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