Reliable Property Group Reviews 

388
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

We have had a level 2 survey done by Joshua and I would highly recommend their service. Fast at responding, the report was clear and I couldn't be more pleased with the prompt answers received after t... See more

Rated 5 out of 5 stars

Kim Ding from Reliable Property Group was first rate dealing either our Home Buyers Guide report. He gave us a very comprehensive report to enable us to decide on our property . We have now completed... See more

Company replied

Rated 2 out of 5 stars

Pick someone else: Upon getting a quote from a 3rd party website, I was hounded by the manager to schedule a survey (though I'd said we weren't yet at that point of the buying process). Once I'd p... See more

Rated 5 out of 5 stars

Reliable Property surveyors have been great, they have been very helpful even when we had a home fall through they kindly waited till we found a new property to buy, Rhiannon has been our first... See more

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4.0

Great

TrustScore 4 out of 5

388 reviews

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4.0

All reviews

(388)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn’t recommend enough

Couldn’t recommend enough! Alfie was very helpful and delightful to deal with.

9 January 2023
Unprompted review
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Reply from Reliable Property Group

Hi T Taylor, Thank you for sharing your experience with us.

Rated 5 out of 5 stars

I received a survey.

I received a survey.
When completing I was helped by a young lady called Rhiannon. She forwarded me over to surveyor. Very good company. Highly recommend

9 January 2023
Unprompted review
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Reply from Reliable Property Group

Hi Jode,

Thank you so much for taking the time to leave us such positive feedback

Rated 1 out of 5 stars

Don’t waste your money on them

Don’t waste your money on them. My level 2 survey didn’t mention anything about incorrectly fitted windows that caused dampness and wall problems and said NOTHING about faulty heat pump that was leaking and covered in rust. You don’t need a heat engineer to point out that something doesn’t look right! Band of useless morons and not surveyors. Stay away if you can.

29 August 2022
Unprompted review
Rated 1 out of 5 stars

I was thinking level 2 survey would…

I was thinking level 2 survey would help me to bring some satisfactory outcome but I didn't know it's just a ordinary inspection. It's has been checked whatever we see from outside. I got so many times calls and email to attract me before taking this service as a marketing. In addition, the quotation price was £449.99 however, other survey companies come with include VAT. But once I made payment £499.99 prior to do survey, it seemed to me there was no interest on me because I didn't receive any call back about the payment has been done. And the survey report reminds me the course work or thesis I used to do in in my university as every time I had to come with an idea, views or possibilities outcome.

7 December 2022
Unprompted review
Rated 5 out of 5 stars

Property survey

We wanted to establish any property issues we had prior to selling our house. Reliable Property Group completed a Household 2 survey within 48 hours of our initial enquiry. The full 96 page report was with us within 5 days from the survey being undertaken. I would recommend this company without hesitation.

8 December 2022
Unprompted review
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Reply from Reliable Property Group

Hi Paul, Thank you for leaving a 5-star review with great feedback.

Rated 5 out of 5 stars

Our surveyor really knew his stuff

Our surveyor really knew his stuff. All were quick to respond, helpful and efficient. Would definitely use again and recommend to others.

12 December 2022
Unprompted review
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Reply from Reliable Property Group

Hi Jenny, Thank you so much for the 5-star review

Rated 5 out of 5 stars

Excellent service

Very prompt, professional service, personal communication with surveyor. Would recommend.

2 December 2022
Unprompted review
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Reply from Reliable Property Group

Thank you for sharing your feedback!

Rated 5 out of 5 stars

As a first time buyer I was…

As a first time buyer I was anticipating the whole surveying process to be stressful but Reliable made sure it wasn’t. The service was quick and stress free! Jordan was extremely helpful and listened to all my concerns. Really professional service. Would 100% recommend.

29 November 2022
Unprompted review
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Reply from Reliable Property Group

Hi Eloise, Thank you for sharing how much a great experience you had with us

Rated 1 out of 5 stars

Refund not processed

Unfortunately, while the conveyancer was excellent, the company comes across as a little suspect - my request for a discount made by email was ignored and the same discount was also not processed following a phone call during which I was told payment would be made. I have subsequently followed up again but I am still waiting for payment.... it is almost like they are trying to avoid paying and hope I go away....

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Comprehensive report arrived in within a few days of enquiring.

26 September 2022
Unprompted review
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Reply from Reliable Property Group

Hi Candi,

Thank you for your review we really appreciate your feedback and best of luck with the rest of the property journey.

Kind regards,
The Reliable team

Rated 5 out of 5 stars

Reliable Surveyors First Class Service.

I must say the service at Reliable Surveyors was indeed the best I've received, having purchased property previously, this time using Reliable it was far superior to any service received before. Kim Ding completed such a comprehensive report including the photographs taken for the Homebuyers report. The whole process was carried out with precision. I would strongly recommend Reliable Surveyor, excellent customer care.

4 October 2022
Unprompted review
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Reply from Reliable Property Group

Hi There,

Thank you so much for your feedback we really appreciate this. we wish you the best of luck in the rest of the property journey.

Kind regards,
Alfie

Rated 5 out of 5 stars

Can’t recommend Reliable enough - efficient and competitive.

As a first time buyer, the whole buying process, and particularly having a survey, is really daunting. However, our experience with Reliable made having a survey super straightforward. Our journey started with Ryan who was really informative and offered a competitive price. Once agreed, within 4 days of payment I had the report in my inbox - I was honestly in shock at how speedy the service was. Kim was our surveyor who was equally great in providing a post inspection call, detailed report and answering any follow up questions.

24 October 2022
Unprompted review
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Reply from Reliable Property Group

Hi Sam,

Thank you for your review, we really appreciate your feedback.

Kind regards,
Alfie

Rated 5 out of 5 stars

spoke to Ryan who talked me through the…

spoke to Ryan who talked me through the whole process so easy and very quick booked me in two days later with Kim Ding to do my report ..Kim did a fantastic job very informative and the photos taken just Great ,,Thanks to all involved would recommend to anyone looking for a survey and valuation...

28 September 2022
Unprompted review
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Reply from Reliable Property Group

Hi John,

Thank you for your feedback.

Kind regards,
The Reliable Team

Rated 5 out of 5 stars

Superb Company

If you are looking for a fast and efficient survey company look no further, absolutely superb! Having dealt with a good number of survey companies over the years I can't recommend enough. Alfie Boyden is an asset to the company and you will be in great hands with him. Professional, fast and extremely efficient.

28 September 2022
Unprompted review
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Reply from Reliable Property Group

Hi Robin,

Thank you for your kind words it's really appreciated.

Kind regards,
Alfie

Rated 5 out of 5 stars

quote was most competitive

I chose Reliable surveyors because they gave me a very competitive quote. I am very happy with the service i received, from sales to the actual survey. they were honest, transparent and very professional. Kin Ding, the surveyor that did my survey was amazing. She was very thorough and went above and beyond the call of duty and was friendly, professional, patient and thorough and answered all my questions. She was always available for follow up question. I can’t recommend Kim Dong enough.

9 September 2022
Unprompted review
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Reply from Reliable Property Group

Hi Niko,

Thank you for your review, we really appreciate your feedback.

Kind regards,
Alfie

Rated 5 out of 5 stars

This is a very professional firm who…

This is a very professional firm who will go above and beyond for the customer, they were happy to take multiple calls and questions.
Would use again.

30 August 2022
Unprompted review
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Reply from Reliable Property Group

Hi Rahul, Thank you for leaving a 5-star review!

Rated 1 out of 5 stars

I agreed a price of just over £500 with…

I agreed a price of just over £500 with Ryan Clarke of the company for a measurement survey of a commercial property we were looking to buy in the area of their office. I paid the charge by credit card. After the surveyor visited the sight I got a call from their manager saying that there was an error on quote and the company wanted nearly £2500 for the report giving the reason of cost of insurances for the report which seemed a lame excuse. The firm refused to release the measurement of the property with out any insurance and returned the monies paid back to credit card.
Can not trust this business for anything they do.

16 August 2022
Unprompted review
Rated 5 out of 5 stars

100% recommended

100% recommended, very professional and helpful. Ryan Clarke was friendly and polite in answering all our questions, Alfie Boyden was very responsive when arranging the booking and the report prepared by Kim Ding was detailed and thorough. Really great company would recommend to anyone.

16 August 2022
Unprompted review
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Reply from Reliable Property Group

Hi Mamta, Thank you for leaving such kind feedback!

Rated 5 out of 5 stars

Efficient and top quality service

I had a quick, seamless process - from booking to receiving my report was less than a week.

I found Reliable Surveyors on a price comparison website for local surveyors, and received a call the following morning from Jordan with a quotation, a sample report and to let me know they had an available slot in two days. I explained I was calling around for the best deal and he agreed to hold the slot for a couple of hours whilst I completed my search.

In the end I opted for Reliable, their quotation was mid range of the six I received, but I chose them as I was happy with the reviews, their details all checked out with the RICS website and I was impressed with Jordan's customer service. Once all the paperwork was signed and fee paid, they contacted the estate agent and arranged for the surveyor to enter the property the same day.

As promised, the survey was completed on the scheduled date, and I was told I'd have the final report within 5 working days. It turned out to be just 3 days in the end, and I am very happy with it. It is comprehensive and thorough but very easy to read and digest, and the surveyor also let me know her availability should I have any questions on it. The report has prompted us to ask some questions with the Environment Agency on our property that we would never have known about, but will also be a very handy to-do list for some minor repairs and also includes some very useful advice on areas that were in the red and amber sections.

All in all I'm very happy with Reliable and I would definitely use them again. Highly recommend, and special thanks to Jordan, Claire and Lesley for such efficient and high quality service.

15 August 2022
Unprompted review
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Reply from Reliable Property Group

Hi Charlene, Thank you for sharing such a detailed experience with us. I am glad to hear you are happy with our service!

Rated 5 out of 5 stars

Really efficient and attentive support…

Really efficient and attentive support on acquiring our first home survey.

Fast availability and good detail on the report itself with proactive communication from the surveyor.

15 August 2022
Unprompted review
Reliable Property Group logo

Reply from Reliable Property Group

Thank you for leaving a 5-star review!

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