2nd occasion I used this company, great range of remotes and swift delivery which is impressive given there sent from France. Highly recommended.
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Review summary
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Reviews shaping this summary
Easy to use website English option for uk buyers Full selection of all types of remote controls as long as you know what frequencey your systems operates with? Shipped from France, very quickl... See more
Lost garage remote. Previously paid £££ for someone to supply/program new ones. Saved a lot of money doing it myself and it was so easy
Our garage door had not worked for quite a while. Renewed the remote controls and was able to use front door again. Who knew it was so simple to fix. A company had asked for £100 call out fee. After w... See more
Company details
- #10 of 22 best companies in Electronic spare parts
Information provided by various external sources
Remote Control Express is the leading company in online sales of remotes for garage doors and gates.
Contact info
4.7
Excellent
2k reviews
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Hasn’t replied to negative reviews
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Easy order process and excellent product
8 April 2022
Quick
Quick, efficient service. The instructions to reprogram were easy to follow. Of course that may differ according to the precise remote required.
25 March 2022
Ordered spare remotes for electric…
Ordered spare remotes for electric gate. Delivered promptly from France. Easy to program. No issues.
11 March 2022
AVOID AT ALL COSTS
AVOID AVOID AVOID AVOID AVOID AVOID…
Placed my order, told it would be free shipping within 7 days.
After a couple of days I get a message from DPD stating I have a rather sizable fee to pay for release of my parcel due to import duty. DPD France asked if i still wish to recieve this order they were told no and then sent an email stating the goods were being returned back to the supplier. Still waiting for a refund2 weeks later
How is there import duty on an item ordered in the UK from a UK company you ask?
Well, Turns out that this is a french company pretending to be a UK company. So any orders made from the website will incur this charge.
Very misleading. Very poor business practice.
2 March 2022
Unprompted review
Reply from Remote Control Express
Dear Customer,
Thank you for your comment. We're sorry for the inconvenience.
We will take your comment into account in order to improve the quality of the services provided. We will do everything necessary to avoid such situations in the future.
Kind regards,
.....
...... Speedy Service & Delivery. ....... and so far (at least!) the Product is BETTER than the original keys, as provided by the Auto-Garage Doors Supplier.
7 February 2022
Very disappointed
Very disappointed. The business is not a UK company so don’t be mislead by the .co.uk website. We ordered fobs for the total value including delivery and VAT of £241.43 then a few weeks later after delivery we received import charge notice of £60.19. This should be made CLEAR on your website when ordering, not a few lines in the depths of your T&C’s which most people don’t read in depth. Often the customer has a degree of trust when seeing other positive reviews when paying for a product online and I feel you have broken that trust by not being completely up front with other potential costs and misleading UK customer by using a .co.uk website. This is intentionally targeting the UK market and you know additional costs to your products apply for the UK which you are not making clear.
Update - thanks for the reply to the review above. However your suggestions to reject the package is a bit to late considering the import charge came a few weeks after the fobs had been used on a project. I see you have not taken on board any points in regards to making it clear to customer about the import charges. Simply add a statement to your payment screen before an order is placed considering, as you say, your website are customised based on location… don’t you agree?
28 January 2022
Unprompted review
Reply from Remote Control Express
Dear Customer,
Thank you for your comment. We are very sorry for the inconvenience. Our website is available in many countries and is customized so that everyone can understand it. Options located in the bottom right corner of our page provide the ability to translate the page into multiple languages and bring the information of the products for each country individually.
We can suggest you to reject the package if you do not want to receive it and we will refund your money. The withdrawal is always possible, as well. We will take your comment into account in order to improve the quality of the services provided. We will do everything necessary to avoid such situations in the future.
For any questions do not hesitate to contact us, we remain at your disposal.
Best regards,
Customer Service TE - Remote Control-Express
Fantastic works perfectly.
24 January 2022
Ordered a new remote for our garage door …
Ordered a new remote for our garage door from here, and found the site very easy to negotiate, with some useful advice on what I should be ordering, as my original part had been superseded. It came promptly, which a useful instruction sheet that even I could follow. Would definitely use this company again and would recommend them.
20 January 2022
After my order remote control sent me a…
After my order remote control sent me a mail with a tracking number that didn't work. The delivery was taking long so I contacted them saying they gave me a wrong tracking number. The response I got from this company was just the same tracking number and after that they just stopped responding.
14 January 2022
Unprompted review
Reply from Remote Control Express
Dear Customer,
Your order has already been sent and is currently en route with the following tracking number: LD118696757FR
We are very sorry for the delay. We confirm that we have entrusted your order to the carrier. The transport times are currently being extended by a few days due to the pandemic situation. You can track the package through the following link:https://www.laposte.fr/outils/suivre-vos-envois?code=LD118696757FR
Best Regards,
Remote control express
Arrived after a week
Arrived after a week. Posted from EU. Easily programmed the unit which already contained a battery.
10 January 2022
Very poor sevice from Remote Control Express…
The remote control I received didn't work. I phoned a very unhelpful lady in Paris who just told me to return it to Paris which cost £10.00. I've not had a replacement or credit. I would advise anyone to avoid them at all costs.
13 December 2021
Unprompted review
Reply from Remote Control Express
Dear Customer,
Thank you for your comment. If you have some difficulties with your remote control please contact our Customer Service that is at your disposal to find a compatible remote for your system and provide the best solution.
Thank you in advance!
Best regards,
Remote Control Express
Very fast service
Very fast service.
The remotes are great - simple to calibrate and robust.
I have already recommended them to neighbours
13 December 2021
AVOID AVOID AVOID AVOID AVOID AVOID…
AVOID AVOID AVOID AVOID AVOID AVOID AVOID
Placed my order, told it would be free shipping within 7 days.
After 11 days I get a message from DPD stating I have a rather sizable fee to pay for release of my parcel due to import duty.
How is there import duty on an item ordered in the UK from a UK company you ask?
Well, Turns out that this is a french company pretending to be a UK company. So any orders made from the website will incur this charge.
Very misleading. Very poor business practice.
AVOID AVOID AVOID AVOID AVOID AVOID AVOID
30 November 2021
Unprompted review
Reply from Remote Control Express
Dear Customer,
Thank you for your message. We are very sorry for the inconvenience. Please send us your order number so we can check this information as we do not normally work with DPD.
Best regards,
Customer Service
All as should be fast delivery
24 November 2021
Good service
The remotee control unit arrived promtply and I have excellent response from the company when I had a small problem setting it up.Very helpful indeed.The unit works very well and I would recommend Remote Control Express for this type of purchase.
22 November 2021
Excellent delivery service and product
Excellent delivery service and product. Really easy to program and to use. Very happy with it.
30 October 2021
Excellent service
Excellent service, delivered garage door remote in reasonable time. Recommended.
24 October 2021
Unprompted review
Quick efficient service
Quick efficient service. The new remotes arrived as promised and well packaged. The new remote controls, for the gate to my drive, were easy to programme and worked immediately. They have been working now for some months without any issues at all. Overall I am very satisfied with the products and service from Remote Control Express. We had lost a remote or two so this really saved the day as now we have a couple spares as well.
21 October 2021
Excellent Highly Recommended
Excellent. Fantastic price with straight forward advice on phone prior to purchase. Delivery timing as per stated (though I had to order 3 remotes instead of stated 2 to get free delivery?). Product has been very easily programmed in 10seconds after checking YouTube video. Highly recommended
18 October 2021
Unprompted review
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