Rendall & Rittner Reviews 

I would like to extend my thanks and appreciation to The Heron team. I have been living here for 3 years and have fantastic service from everyone. The Heron Club is brilliant and I often organise large company events on the terrace. The concierge, service and maintenance teams are great. Always friendly and keen to help. Well done Team Heron.

The Heron team is absolutely wonderful, they are always welcoming and warm. They seem like family away from home and I would definitely recommend the Heron for anyone looking for a home in central London

Staffs from the Heron are very friendly

Thank you so much for Fayo help for the assistance.

Very appreciated.

Best regards,

it was very nice speaking to sachin first time there was someone in your office who was great help

Few months ago we moved to Stanmore Place and had some issues with pigeons droppings from our above flat so we reported to Concierge. Maria and Asha were so helpful and assured us that they will contact the owner of above flat and will definitely resolve this issue. Just within a week Asha and Maria contacted the owner of the flat and arranged for the contractor to put pigeon spikes etc and resolved the ongoing issues today. We are very thankful to all Concierge Staff especially Maria and Asha who are always very supportive and helpful along with the Estate Manager Katrina and Kristina as well. We very happy at Stanmore Place and with the services the concierge staffs are always happily helping us out.
Again our special thanks to Asha and Maria at Stanmore Place concierge for providing 5* services.

On Thursday 28th May 2026, I contacted the transfer department team to chase the management pack that was supposed to have been sent to me by email, but never arrived.

Ameera Hassan, answered the phone, I explained the issue and told her that it was urgent. She reassured me that she would do everything she could to email me the pack immediately. She stayed on the line until I received the email and help me check the contents.
She was very helpful, pleasant and professional.

Ameera, I sincerely appreciated your help that morning. Thank you.

I sold my property 7 months ago, but am receiving repeated demands for ground rent. I spoke to them after the first demand and they promised to resolve the situation and that I wouldn’t be contacted again. I’ve now received yet another demand for even more money. You try and ring their call centre and they just say no one is available and hang up. They’re quick to send you to debt collectors for their own mistakes but not quick to answer any phone calls or resolved mistakes!

Abdul at White city living is very kind and helpful every time i need support and help he is always there yo assist
He deserves 5 stars.

Beetham Tower Birmingham building manager by Rendall & Rittner. I published a review back winter time in reference of heating/cooling systems. The engineer came winter time the question in regards of top up with gas still not processed and nothing been done. I sent 2 enquiry to R&R over weeks ago, unfortunately no response. The temperature inside the property is 45 above 0C. I have heart problems and cannot live in this heat. I will be documenting this in case of my heart failure due to extreme conditions. I reported to R&R my health problems during winter response. The heating/cooling system was originally with in planning permission. “Building regulations already require new residential buildings, including houses, flats, student accommodation, residential care homes and children's homes, to be designed to minimise overheating.”
PS: i have sent all the information as Request and you had all the info before
PPS: This issue is well known for the R&R and the engineers was on site in February and what it needed to do is to topping with gas, however nothing been done, but the manager on site tells everyone who completed in regards of heating/ cooling system that: Nobody complains only your property has problems.

Faisal Awan has always acted promptly and efficiently with any issues that I have contacted him about.

If there has ever been a problem he has always took it on board and found a solution.

He has a friendly and professional manner.

Faisal Awan was very helpful and went out of his way to communicate with a concierge to resolve the matter that was pending. Thank you for all your help. Great Service

The Residents Club is a great initiative that gives access to excellent theatre nights and other events. Everything has been well organised, communication has been clear, and it's been a great way to enjoy shows that I probably wouldn't have booked otherwise. It's also a nice opportunity to meet other residents and feel more connected to the community. I've really enjoyed the events I've attended and hope the club continues to grow.

R@R Residents Club -This is a really good way of enjoying theatre events with a social drink first if you have time at The Century Club -Gill Dunsford sends regular updates about what s going on and is always very welcoming to new and regular attendees - thoroughly recommended

Amera and Julie very helpful. Once emailed sorted quickly helped me within one hour had all the paper work I needed. Super

I have lived in R&R managed buildings for nearly 4 years. Overall, I think the service provided is excellent. Staff are very helpful, friendly and knowledgeable. They are quick to rectify issues when they arise.

My favourite part of R&R is the Residents Club and the benefits you get. I have seen excellent shows at discounted prices, received money off meals and got free tickets to various events in London. It’s an amazing perk which I don’t think gets enough recognition.

Main downside is the service fees which seem to go up and up every year without fail. Never seem to get an in depth breakdown of where the increases are coming from.

The Rendall & Rittner Residents Club have consistently chosen great events - we really enjoyed seeing The Truth at the Apollo Theatre on the 8th July, and the drinks beforehand at the Century Club.
Gill Dunsford is a great host and does her best to get to know everyone.
Long may these events continue.

Idris was very helpful. He helped me resolve my issue promptly with in a short time

Gill - many thanks for organising the theatre visit. Very enjoyable, well done, many thanks and look forward to the next event.
Russell