Renewafuel Home Innovations Limited Reviews 

626
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the installation teams for being extremely polite, professional, and keeping work areas exceptionally clean and tidy. People also appreciate the thorough consultations and helpful staff who clearly explain everything and readily answer questions throughout the process. However, some reviewers were not happy with the after-sales maintenance and experienced communication delays when seeking assistance. A few consumers also experienced difficulties getting timely responses for post-installation issues or trying to resolve technical questions. Some people noted that follow-up support fell short of expectations when trying to fix equipment concerns.

What people talk about most

Service

Clients share positive opinions on service, highlighting professional and efficient installation teams.... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and... See more

Product

Consumers find product experiences to be mixed regarding performance and installation quality. Many reviewers... See more

Customer service

People report ambiguous experiences with customer_service, reflecting a high level of disagreement among... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent workmanship, smart... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had a few years experience with this company and overall I trust them to do what they do to an excellent technical quality. Their weakness tends to be in communication where this can fall dow... See more

Company replied

Rated 5 out of 5 stars

Renewafuel have just fitted an Air source heat pump system. I already had solar panels and battery so it seemed the next logical step to reduce energy costs and eliminate the need for gas supply. T... See more

Rated 5 out of 5 stars

After the rep came and helped us sort a situation that helped us get the installation done. We were happy to go ahead and the electricians and installer’s for the solar panels were professional and po... See more

Rated 5 out of 5 stars

Couldnt be happier!! From initial consultation to completion of install we’ve had nothing but great service. Detailed survey before going ahead made sure there was nothing left to chance, installatio... See more

Company replied


Company details

  1. Solar Energy Company
  2. Home improvement shop
  3. Solar Energy Contractor

About Renewafuel Home Innovations Limited

Written by the company

alternatetext
CLAIM YOUR FREE SOLAR SURVEY CLAIM YOUR FREE BATTERY SURVEY CLAIM YOUR £5000 BUS VOUCHER (Government boiler upgrade incentive)
VIEW OUR PORTFOLIO VISIT OUR WEBSITE FOLLOW US ON FACEBOOK

Why Renewafuel?

We are accredited by MCS

You can rest assured that the products we use and our workmanship are confirmed to be at a very high, and consistent standard

We are accredited by HIES

This protects; you as the consumer, the deposit that you pay and provides you with an insurance backed guarantee on the installation

We offer long term payment options

You may be eligible to spread the cost of your system between 2 and 10 years! This means that each month you would be paying off your system while also benefiting from your reduced energy bills*

We offer no payments until 2024

You may be eligible for 6 months Buy Now Pay Later on all of our products - so you can have your system fitted and benefit from your energy savings a while before you settle your balance*

We pride ourselves on your journey

We work very strongly from referrals and have an in house customer relations team on hand to help you at every point of the journey with us.

We care about what we do!

For; our customers, our team, our community and the planet - we will do our best to make a positive impact.

& If you would like any more information, please do call

0300 050 2370



*Renewafuel Home Innovations Limited, Company Registration 11358391 of Units 27 & 28 Middletons Yard, Potter Street, Worksop. S80 2FT is an Introducer Appointed Representative of Shermin Finance Limited FRN 727594. Company Registration 01276121. Registered Office Devon House, 1 Chorley New Road, Bolton BL1 4QR. Shermin Finance Limited act as a credit broker not a Lender.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

626 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(626)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All the engineers were polite and…

All the engineers were polite and respectful. They all worked long hours and took no breaks. They cleaned up totally after the job was finished. All went above and beyond my expectations. A good set of lads.

23 January 2025
Unprompted review
Rated 3 out of 5 stars

Poor after sales service

The air source heat pump, solar panels & battery were fitted two years ago & we are happy with the product & the installation. However, subsequent service has been poor. Fairly shortly after the battery was installed we had a power cut & although the battery was fully charged, it failed to cut in. We contacted Renewafuel who informed us that they were waiting for a component from China which would rectify the fault... That was two years ago, no sign of the component or any message from Renewafuel. More recently, we were away over New Year & while we were away there was a power cut. Since which the battery has not been feeding into the hot water heating, we only get water heated if we press an override button. I contacted Renewafuel on Friday, was told an engineer would contact me that day. It didn't happen. Rang twice on Monday, still no call from engineer...

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Huge recent improvements in customer service

We had no problems with our initial air source heat pump survey, installation and immediate post installation help and I gave them a five star review then. We have had some problems with service over the past 3 years, but I have to say on our latest technical problem, and indeed our maintenance service 3 months ago, the company have worked hard to sort matters out.
Darren in particular has been really helpful, straightforward and honest, calling me several times over a heating problem on a cold weekend, and working to get somebody out to us asap.
I would really like to rely wholeheartedly on this company since they are the main Mitsubishi agents and I know the value of a reliable, knowledgeable team.

12 January 2025
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Thank you for the kind words, we always strive for excellence we are glad that we could assist you.

Kind Regards
Thank you again
The Team at Renewafuel

Rated 5 out of 5 stars

THE Whole Experience

From start to finish the whole experience was explained and conducted professionally and in a friendly manner as exemplified by Chris. The installation was handled expertly and again in a friendly manner. Well done.

4 December 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi Bryan.

Amazing News we are so pleased to hear about your experience with Renewafuel.

If we can assist you any further at all while you get used to your new heating system, please do let us know, we will be happy to help.

Kind Regards
Thank you again
The Team at Renewafuel

Rated 5 out of 5 stars

Dean sorted our radiator problem in quick time.

Dean sorted our radiator problem in time for Xmas.
He was very helpful in discussing how our heat pump works.
Top man!

20 December 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Happy New Year Vic,

Thank you for taking the time to leave us a review.

If we can assist you any further at all while you get used to your new heating system, please do let us know, we will be happy to help.

Kind Regards
Thank you again
The Team at Renewafuel

Rated 5 out of 5 stars

Very pleased with my Solar Panels

Very pleased with my Solar Panels. The team were very efficient. I got a great deal and I would definitely recommend Renewafuel.

3 December 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi Lancelot

So happy we could assist you in finding the perfect system for your home.

Have a wonderful Christmas.

If we can help you any further with monitoring your system remotely or reviewing the need for additional storage down the line, please do not hesitate to get in touch.

Kind Regards
The team at Renewafuel

Rated 5 out of 5 stars

I have held off writing a review on my…

I have held off writing a review on my heat pump until I managed to get used to it.I can say that I am extremely happy with the product. From start to finish the whole team have been extremely helpful.

20 December 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi Paul and Margaret

Thank you for your kind words, we are pleased we could assist you in your renewable journey.

Have a Lovely Christmas

If we can assist you any further at all while you get used to your new heating system, please do let us know, we will be happy to help.

Kind Regards
Thank you again
The Team at Renewafuel

Rated 5 out of 5 stars

From start to finish they were with us…

From start to finish they were with us all the way helpful and professional going above and beyond to make sure we were happy with the outcome

6 December 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi James and Ilene

Amazing news to hear you are happy with your heat pump, we have an amazing team both in the office and our engineers.

Have a wonderful Christmas!

If we can assist you any further at all while you get used to your new heating system, please do let us know, we will be happy to help.

Kind Regards
Thank you again
The Team at Renewafuel

Rated 5 out of 5 stars

Great Company

We are very pleased how Renewafuel installed our solar panels, very quick, professional and knowledgeable of this product. Looking forward to having air pump installed February next year together with new radiators. We are extremely pleased with the solar panels.

Can recommend this Company and all employees.

19 December 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi Anne

Thank you for your kind words, we look forward to installing your heat pump next year and growing your renewable system.

If we can help you any further with monitoring your system remotely or reviewing the need for additional storage down the line, please do not hesitate to get in touch.

Kind Regards
The team at Renewafuel

Rated 4 out of 5 stars

A big thank you to Dean

A big thank you to Dean, the last engineer to work on our installation. He was professional, polite and seemed actually to care about the customer. This was in marked contrast to the range of people who installed our solar, batteries and air source heat pump. Many of them were contracted out and gave the impression of not giving a fig for the client; it was just "job and finish". Dean actually restored my faith in the company that had been eroded by woeful project management and some dire workmanship.

17 December 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi Francis.

I'm sorry to hear you weren't satisfied previously, thank you for giving us the chance to change your opinion as we always strive for excellence.

Have a wonderful Christmas.

Should you need help any further please give us a call.

Kind Regards
Thank you again
The Team at Renewafuel

Rated 5 out of 5 stars

All complete within two days

All complete within two days. Guys worked really hard showing good knowledge ably supported by the offce staff.I would recommend them highly.

16 December 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi Connor

Thank you for your kind words, we have a brilliant team both in house and our engineers.

If we can assist you any further at all while you get used to your new heating system, please do let us know, we will be happy to help.

Have a lovely Christmas.

Kind Regards
Thank you again
The Team at Renewafuel

Rated 5 out of 5 stars

What a wonderful Christmas present ever.

I did a lot of research into what I needed to save money on my gas and electric. I applied on line and it generated a non stop assault of Solar companies wanting to assist. I managed to get this down to four companies that were offering a good discount. I had an interview with Renewafuel who were offering 20% discount. They do pumps, solar panels and boilers. My boiler is very good. It’s quite new. I have managed to set it to 53 F for water and heating. As my property is small it is enough to keep the bungalow warm. Eventually we agreed to what was needed. Boiler is doing its job. We agreed solar panels was what was missing. My bills are quite low with Octopus so I want to keep this going. We negotiated a price and I was very happy at the offer. I went for 6 panels and battery. I did not have the battery fitted at the moment but it is on the to do list for the future. I am very pleased to say that one week later I have my 6 Solar panels fitted. I have a monitor to track my solar which will assist me to keep my bills low but still have a warm home. I am very pleased with this service. I would definitely recommend Rewnewafuel to my friends and family. They offer the best discount for Solar panels and completed the work in record time. Wonderful Christmas present.

12 December 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi Irene

We hope you have a wonderful Christmas and enjoy your savings.

Thank you for your feedback on the install and the team we always strive for excellence.

If we can assist you any further at all while you get used to your new solar system, please do let us know, we will be happy to help.

Kind Regards
Thank you again
The Team at Renewafuel

Rated 5 out of 5 stars

Air Source Heat Pump

Highly recommended - From initial contact, to survey and final install took only a little over two weeks.

The installation project manager was very engaging regarding his initial communications. Once he was on site he and his team were very polite and answered all questions when queries were raised with them.

The installation work was planned with full consideration of the owner's and important services were established and areas tidied at cease of work each day. Attendance each day was prompt with the timings agreed and they worked longer hours to get the work done when required.

The installation team demonstrated a high level of competence of workmanship and delivery standards.

Moving to an air source heat pump from our old LPG cylinder fed boiler is miles apart and we can see the huge difference already. The house is really warm during those cold spell and fully controllable with good flexibility.

Quick tip - don’t listen to the negative myths about air source heat pumps, just get the facts from Renewafuel Home Innovations and you won’t go far wrong.

27 November 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi Mark,

Thank you for the kind words.

We are very proud of our team here at Renewafuel and we strive for excellence always.

We are pleased that you chose to listen to us regarding the benefits of heat pumps.

If we can assist you any further at all while you get used to your new heating system, please do let us know, we will be happy to help.

Kind Regards
Thank you again
The Team at Renewafuel

Rated 5 out of 5 stars

Had solar installed by Renewafuel six…

Had solar installed by Renewafuel six months ago, and it’s been fantastic. I saw savings on my energy bills within the first month, and the returns have been great ever since. The team was professional, friendly, and made the whole process simple. Highly recommend them if you’re considering solar!

28 November 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi Damon.

Fantastic news on your savings. Thank you for taking the time to leave us a review.

If we can help you any further with monitoring your system remotely or reviewing the need for additional storage down the line, please do not hesitate to get in touch.

Kind Regards
The team at Renewafuel

Rated 5 out of 5 stars

I recently purchased a heat pump

I recently purchased a heat pump, solar panels and a battery from Renewafuel, not only was they the best price, they also fitted them all within 2 weeks, I’ve had them in 2 weeks and I can already see a massive difference on my smart meter, would definitely recommend to anyone

18 November 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

We are so pleased to hear that the teams managed to get your project completed within 2 weeks. We always aim to get you saving as soon as possible.

Thank you very much for taking the time to provide your feedback on your Solar PV system, your battery storage and your new Air Source heat pump.

With them all working together to bring down your monthly bills, we are glad you are already seeing the savings and will be happy to assist you with monitoring the performance on your end should this be helpful.

Kind Regards
Thank you again
The Team at Renewafuel

Rated 5 out of 5 stars

Excellent service

Excellent customer service, the sales advisor that came round made me feel extremely comfortable and confident about the solar package I was receiving. I think the managers name was Justin who was beyond helpful with all my queries. Couldn’t recommend them enough.

12 November 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Hi Summer,

Thank you very much for taking the time to provide us with your feedback on our services.

It is great to hear that our team were able to make you feel comfortable

If we can help you any further at all, please do let us know!

Kind Regards
The team at Renewafuel

Rated 5 out of 5 stars

Absolute great company so reliable amd…

Absolute great company so reliable amd great communication fast install would highly recommend

26 November 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Thank you for your feedback Liam, we are glad to hear that you are pleased.
If we can assist you any further at all while you get used to your products, please do let us know, we will be happy to help.

Kind Regards
The Team at Renewafuel

Rated 1 out of 5 stars

Go elsewhere

Got solar panels installed with the company and may be getting them removed and set back within a week. There is no transparency, the sales man can make a better prediction of the roof space than the engineer and no one will bring a ladder to get into your roof space when it’s part of their job to do so. They will sell you one thing then provide another, asking you to sign blank things that give you no information on what you are spending your money on. Awful, sneaky company. Do not use! I did not need this additional stress in my life.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - found the whole process efficient. Left me with no worries or concerns. For thr first time in 2 years had plenty of hot water tonuse this morning. This sydtem is highly recommended if affordable.

5 November 2024
Unprompted review
Renewafuel Home Innovations Limited logo

Reply from Renewafuel Home Innovations Limited

Thank you very much for your feedback on our services David, we are pleased to see that you are already seeing the benefits of your Air Source heat pump so early on - especially coming into the colder months of the year.
If we can assist you any further at all while you get used to your new heating system, please do let us know, we will be happy to help.

Kind Regards
The Team at Renewafuel

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