Poor customer service. Poor quality control. The customer service from this company is shockingly bad. They show no loyalty to their customers whatsoever and no help either. My recent repeat purchase... See more
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Ren Skincare is a fabulous product. I have always struggled with skin problems (everything from dryness, oily skin, acne, fine lines) and Ren has eliminated those concerns. Their website is user-frien... See more
Sent me a wrong product. This can happen, as mistakes can be made. Customer care person I dealt with, called Beth, resolved the issue by sending out a replacement and said I can keep the incorrect... See more
REN Skincare is an awesome company. Their products are pretty clean and helps all my skin needs. They always ship pretty quickly and thier customer support is great. Its definitely worth trying this c... See more
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Poor customer service after reporting faulty product
I have used Ren face products for many years, and they have been really good in the past. However in these post COVID / inflationary times we live in, like all things, their products have clearly gone downhill, and you now get less in the package, and the quality is not the same.
I recently bought 3x Micro Polish Cleansers from a pharmacy in London. I started using one, which felt half empty, and it was totally dried out. I then started using the 2nd one which felt half empty too, and was far too runny and wet. This happened during COVID as well last year, and it’s clear they have changed how they produce this product to save money.
I went to the pharmacy who told me I would have to goto Ren as it’s product related. I reported this to Ren customer service, who asked a lot of questions about the batch numbers etc (clearly knowing they have some faulty batches), and then bizzarely said there is nothing they could do, it’s the problem of the pharmacy?! Not sure how the retailer becomes responsible for the poor quality of the product!
It’s such a shame, as it’s just another example of what used to be a great product, now costing more for a far worse experience.
Great company
Great company, awesome service and amazing products! REN is a game changer for skincare.
Texting specialist, very bad and time consuming experience
When I started to work with a skin specialist I expected the outcome to be a complete recommendation combining current REN products I use with replacements and new products. After a week of repeatedly requesting this never got it. Not sure why this was so hard. Very difficult to work with.
My experience over the past 5 years…
My experience over the past 5 years with REN products is exceptional. I really love the quality of their projects for older skin, the ingredients are pure and my skin looks and feels healthy. The package is also very simple and environmentally correct and not wasteful and my order always arrives on time.
I am totally Team REN!
Very straight forward ordering process, swift dispatch and minimal, recyclable packaging. What’s not to love?! Then there’s the epic products. Switching to REN a couple of years ago was one of my best moves.
My only luxury
I’ve been using REN products 10 years, and it’s the only product I’ve found that keeps my skin feeling clean, but not tight, and not greasy or dry. It’s more expensive than some products, but better value than many out there.
Beautiful on the Skin while Clean on the Planet
Wow! This product is absolutely amazing. I’ve only used it a couple of times, but this morning, I have seen significantly fewer blackheads on my face. But there are a couple of downsides to it:
- Seal: You have to physically break it, but in doing so, I think I lost a chunk of the product. Made me kinda upset after struggling with it for <5 min
- Downsizing: 150 mL (Ren) vs 240 mL (Clear & Calm), there is a BIG difference. However, I’d still go with Ren. It has done a better job of clearing up my skin so I always plan to use it in the future.
- Pricing: Even after I used a 20% discount, the product is a bit pricey ($30+). You can get cheaper products with Innisfree, but I chose Ren bc Ren is beautiful on the skin while clean on the planet. I don’t want to have a fresh-looking face while polluting the Earth, so IMO that justified Ren’s higher price.
Very disappointed
Very disappointed. The package I received was opened on the side and very disheveled condition. All of the items inside were removed from their packaging & the glow and protect serum did not have a plastic lid.
I can always rely on Ren products to…
I can always rely on Ren products to sort out my difficult skin.
So far so good
So far so good. The products I ordered are doing their jobs. My face feels cleaner, my acne has got a bit worse at the moment but this hopefully will calm down as I get used to the products. Items are easy to order & track, the website is good but the problem of no ingredients lists needs sorting. I like the points system for loyalty as you can treat yourself now & again.
Evercalm Redness Relief Serum
Within days of starting to use the Evercalm Redness Relief Serum I noticed visible improvement around my cheeks and nose, redness has continued to reduce over the past few weeks. Great product and now a part of my daily routine!
REN products are cruelty free and…
REN products are cruelty free and excellent quality. They always give you a little extra for free and I love the way you can accrue points to spend on products.
Easy to order arrived really quickly…
Easy to order arrived really quickly with regular updates, packaged well and love the products
Love it
I've been using REN night cream now for about 12 months and will never use anything else. I love it
Great products
Great products, minimal and recyclable packaging + wonderful customer service
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