Rental Escapes - Luxury Villa Rentals Reviews 

425
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, patient, and knowledgeable, often going above and beyond to meet their needs. Many people highlight the exceptional customer service, noting the professionalism and dedication of the team in ensuring a smooth and luxurious experience. Reviewers frequently commend the efficient and easy booking process, which contributes to a stress-free and well-organized travel planning experience. The communication and response times are consistently praised, with agents being quick, thorough, and responsive to all inquiries.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Response time

Customers had positive experiences with response times, consistently praising the quick and efficient... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and efficiency of... See more

Booking process

People report positive experiences with the booking process, often describing it as easy, clear, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jeremie at Rental Escapes was so helpful and patient in finding a villa that suited our needs. They have villas all over the world and when we chose the Caribbean he sent us several suitable selectio... See more

Company replied

Rated 5 out of 5 stars

Laura at Rental Escapes was a pleasure to work with. She was super responsive and knowledgeable; an expert in the Casa De Campo area. Once the booking was made, the rest of the RE team including conci... See more

Company replied

Rated 5 out of 5 stars

Ann is our Bachelorette HERO!!!!! When I started looking at Villas I found one that we all fell in love with. I talked to two different agencies before finding Rental Escapes and they previously told... See more

Company replied

Rated 5 out of 5 stars

Laura has been amazing during this entire journey. From our first inquiries up until and through the booking process. We are so excited for our trip to Cabo in 2026 and are super greatful for the su... See more

Company replied


Company details

  1. Vacation rental
  2. Holiday home letting agency

Written by the company

Escape with one of our luxury vacations and villa rentals, and retreat into your personal haven. Allow Rental Escapes to provide your tailor-made luxury experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

425 reviews

5-star
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1-star

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4.9

All reviews

(425)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The agent we work with was very…

The agent we work with was very pleasant and efficient.

15 June 2026
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

We are delighted to hear that you had a positive experience and that your Rental Escapes advisor was both pleasant and efficient throughout the process.

Providing exceptional service and making the planning experience as seamless as possible are always our goals, so we truly appreciate your kind words. Thank you for choosing Rental Escapes, and we look forward to assisting you with another memorable getaway in the future.

Rated 5 out of 5 stars

Levi is a true professional

Levi is a true professional. He helped us make a tough decision changing houses for our next Turk's trip.

3 June 2026
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

We are thrilled to hear about your experience working with Levi.

Choosing the right villa can be one of the most important decisions when planning a vacation, and we are glad Levi was able to provide the guidance and expertise needed to help you confidently make the change for your upcoming Turks and Caicos trip. He is truly dedicated to ensuring our guests find the perfect fit for their needs, and your recognition means a great deal.

Thank you for trusting Rental Escapes with your travel plans. We hope you have an incredible stay, and we look forward to assisting you with many more memorable vacations in the future.

Rated 5 out of 5 stars

Amanda was very good at explaining and…

Amanda was very good at explaining and helping me to help my clients.

4 June 2026
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you for taking the time to share your feedback. We are delighted to hear that Amanda was able to provide clear explanations and the support you needed to assist your clients .

We strive to be a trusted resource for our travel advisor partners, and it is wonderful to know that Amanda's knowledge, expertise, and guidance made a positive impact on your experience. We will be sure to share your kind words with her.

Rated 5 out of 5 stars

Ann Marie has been great

Ann Marie has been great. Very attentive, answers all questions and makes it happen! Great experience.

12 June 2026
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Reply from Rental Escapes - Luxury Villa Rentals

We are delighted to hear that you had such a great experience working with Ann Marie.

Providing attentive service, answering questions thoroughly, and helping bring each vacation together seamlessly are qualities we value deeply, and it is wonderful to know that Ann Marie delivered on all fronts. We will be sure to share your feedback with her.

Rated 5 out of 5 stars
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

Thank you for your review and for sharing your feedback. We are delighted to hear that you had a positive experience with our communication.

Rated 5 out of 5 stars

Excited & Scared

From my first contact with Rental Escape I have never felt so important. All questions (and there were many) were replied to even in the late hours at night. This is a Celebration of Life trip. Here is where I can Celebrate Rental Escape.
Laura, you work too much. I don’t exactly know how to say this. You dealt with my questions, concerns, more questions and finally some questions. I am so glad and maybe was even guided to finding your company. I actually look forward to your phone calls to make you laugh. You found us a vacation like none of us have ever experienced. A little Excited & A little Scared.

I have never taken the time to write out a review like this one. But I have never dealt with a company that was so courteous, helpful, professional! This is my first booking.

Laura listened to our needs and gave us suggestions to help us find the perfect location that hit every single thing we were looking for. There are not enough stars to give you for your help. I will guarantee one thing… This will not be the last booking with you!! This booking is due to you!! Only You and your hard work. Believe me when I say because of you we now have the perfect location for an our Celebration of Life trip. Thank You, Laura

Your new bestie
Rick

Your Bestie

11 April 2026
Unprompted review
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

A Celebration of Life trip is something truly special, and the fact that you trusted Laura and our team to help plan it means more than words can express.

Laura is going to be so touched by your kind words. She genuinely loves what she does and that shines through in every late night reply, every phone call, and every detail she pours into finding the perfect villa for each client. Hearing that she made you laugh along the way makes this even sweeter!

We are so excited for you and your group. You are going to have the most incredible time.

Thank you from the bottom of our hearts for choosing Rental Escapes for such a meaningful trip. Wishing you a beautiful, joyful celebration!

Rated 5 out of 5 stars

Keith was very helpful

Keith was very helpful! Great villa options with some local/ island info. And was able to pivot, when my clients came back with feedback and wanted new suggestions.

1 April 2026
Rated 4 out of 5 stars

I love your product

I love your product. However, the process of having my client make their deposit payment was less than easy or self-explanatory. A link online would be incredibly helpful.

1 April 2026
Rated 5 out of 5 stars

Prompt, Efficient, Helpful

Kristy was wonderful to work with. Knowledgeable, and efficient. Any question asked was answered promptly.
Marie our Guest Experience Specialist also provided us with a list of things she assists with during our visit.
Truly a pleasure to work with these wonderful people

1 April 2026
Rated 5 out of 5 stars

Navigating a large group with lots of questions …

We started looking at properties about 1 month ago. I received a call, email and text immediately from Steph. We would talk several times a day, a few times each week because of all the questions our group had. She was absolutely the best to work with. She was very patient. My experience was exceptional. She went above and beyond. Our process with her has been easy. Thank you Steph for doing what you do because you’re the best.

20 March 2026
Rated 5 out of 5 stars

My Specialist Deanne Saunders

My Specialist, Deanne Saunders, was of great help in making me feel comfortable with the process and my selection of a great villa. I am very excited about the upcoming trip and really liked the inclusion of all of the amenities that I otherwise would have to book separately.

5 March 2026

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