Rentec Direct Reviews 36

I appreciate the amount of knowledge available to me whether it is in person, or the knowledge base and article articles available to me. I’m nervous to start this but excited at the same time. Thank you to Colton and Sha for helping me get the process going!

Denise and all the help personal that I have dealt with are just "The Best" ! They always have a great attitude and professionalism that is unsurpassed! They are the reason that I would never think of going anywhere else for my property accounting work.

Tech support is very knowledgeable and never seems to be in a rush to get you off the phone.

The Rep was professional, very knowledgeable, patient and courteous. I really appreciated her assistance and was not made to feel dumb!!

Rentec has made it possible for my husband and I to run a 21 unit portfolio while both maintaining fulltime employment with 3 young children. We absolutely could not do it without them. Support is top tier and features are great! Tenants love it too!

I've used Rentec for ten years or so and can't imagine moving to any other platform. They are always improving their software and LISTEN to their customers!

I recently had one of my landlords switch over to Rentec, and the experience has been nothing short of excellent. The platform is incredibly simple to navigate, and the layout makes moving through each screen feel intuitive and efficient. It’s definitely one of the more user-friendly systems I’ve worked with, which made the transition smooth for both me and my client.
A huge shoutout to our onboarding specialist, Colton Green—he’s been fantastic throughout the entire process. He’s extremely knowledgeable, quick to respond, and always had the answers ready. Even better, he provided helpful quick links whenever I needed a refresher on certain steps, which saved a ton of time.
Overall, the combination of an easy-to-use platform and top-tier support made this a great experience. I would absolutely recommend Rentec to other property managers and landlords looking for a seamless, efficient system to manage their properties.

Excellent customer service, very responsive, knowledgable and ready to help on a dime! I'm just getting started but so far, I'm impressed!

Super Pleased so far. As soon as I have a question I hop on a call and all of my questions have been answered! Thanks Colton! Amazing!

My name is Geovinci Martinez, RN and I own a small but successful rental property business in South Texas. Recently we had to restructure our LLC in order to minimize liability. This meant modernizing from our previous pen and paper accounting  and Zelle payments to an online Rental System. After months of searching and 1 monumental failure with another company, we found RENTEC DIRECT. I started working with Mr. Colton who showed me that this company was exactly what I was looking for. The system was more simple to use than Quickbooks which as an old-schooler, i greatly appreciated. Mr. Colton walked me thru the process with ease. Helped me organize my thoughts and lead me to acquire the skills and resources I badly needed to now be able to grow my business efficiently and safely. My tenants are also very pleased with their new payment portal and all its functions for invoices and record keeping. All in all, this has been a great experience and I recommend Rentec to all owners and landlords out there. Doesn't get any easier, and the support staff is TOP NOTCH. SolMar Properties LLC gives it an A+ w extra credit. Thank you, Mr. Colton, Sha, and Jesse for everything.

Geovinci Martinez, RN

SolMar Properties LLC 

Harlingen TX 

Sent from my Galaxy

Rentec Direct's support shines, and Denys is just amazing. She helped with a tough reconciliation that dragged over a month but stayed super patient, guiding me every step. Hopped on call anytime. Thanks so much!

She took extra time to help me understand how certain features function and patiently explained everything clearly.

Great customer service.

The team is very quick to respond, knowledgeable, and genuinely helpful. It’s refreshing to work with a company where you can actually reach a real person who understands the system and takes the time to walk you through solutions.

Their team makes onboarding, troubleshooting, and day-to-day questions easy, which saves us a lot of time. The software itself is solid and reliable, but the support behind it is what truly makes the difference.

Awesome service.
Rentec direct is very easy to use with lot of knowledge base at hand.
They assigned a person(colton green) to me to help me with any issues .
Colton is very helpful and available to answer my questions.
Highly recommend them

It was so easy to repair with the clear and concise instructions I received, thank you

Sha has been incredibly helpful in getting our account set up. The responsiveness and support from Rentec have been superb from the beginning, and I’m excited to be partnering with them moving forward. The system is exactly what we needed and is much more user friendly than QuickBooks!

Hard to learn. Banking info from Forte is terrible. Very time consuming to see who has paid.

The representative I worked with today was Traci. She was a consummate professional, knowledgeable, patient, and understanding individual. It is great to see a company that values good ol’ quality customer service.

We recently moved from DoorLoop to Rentec Direct, and I have no regrets. While the software might lack a few capabilities that DoorLoop offers, the quality of customer service, including their responsiveness, makes up for this. We are a customer for life!