Rent North East Reviews 8

Reply from Rent North East

Jan 15, 2026

Thank you for taking the time to leave your feedback. We are sorry that you feel dissatisfied with your experience and we want to clarify the facts for transparency.

Inventory & condition at move-in
An independent, third-party inventory was completed prior to the start of the tenancy by RightStart Inventories. The inventory and check-in record can be viewed here:
https://my.inventorybase.com/generate/task/2fd0db25-7b1c-47d3-a00d-d8035a8700bc
This document forms the agreed baseline condition of the property.

Maintenance during the tenancy
All reported issues were logged and addressed where required:

Washing machine issue – resolved
Kitchen window repair – resolved

The remaining items raised (bathroom lock, kitchen cabinet catches, OTG light, kitchen hood light, bedside table door, window blinds) were non-urgent cosmetic or minor items. Quotes were obtained and submitted to the landlord; however, approval was not received during the tenancy. These were not legally urgent repairs.

End of tenancy & deposit
Following check-out, the property was inspected against the independent inventory. Unfortunately, the property was not returned in the same condition as at move-in, which necessitated:

Professional deep cleaning
Re-decoration where damage had occurred

Only costs directly attributable to the tenant’s responsibility were claimed. The remaining balance of the deposit was refunded. This is standard practice and clearly explained to all tenants on two separate occasions before move-out. We also provide cleaning guidance and contact details in advance to help avoid deductions.

As the tenants disputed the charges, the matter is now correctly being handled by the Tenancy Deposit Scheme, which is an independent adjudication process. We welcome this and will abide by their decision.

Timing
We acknowledge that the post-tenancy process took longer than ideal and apologise for this. The delay was partly due to the Christmas and New Year period and the need to wait for confirmed contractor invoices to ensure tenants were charged accurately and not overestimated.

We always encourage tenants to document matters clearly, and we do the same. While we respect differing perspectives, we stand by the fairness and transparency of our processes.

Rent North East

Reply from Rent North East

Jan 7, 2026

Thank you for taking the time to leave your feedback. We are sorry that you feel dissatisfied with your experience and we want to clarify the facts for transparency.

Inventory & condition at move-in
An independent, third-party inventory was completed prior to the start of the tenancy by RightStart Inventories. The inventory and check-in record can be viewed here:
https://my.inventorybase.com/generate/task/2fd0db25-7b1c-47d3-a00d-d8035a8700bc
This document forms the agreed baseline condition of the property.

Maintenance during the tenancy
All reported issues were logged and addressed where required:

Washing machine issue – resolved
Kitchen window repair – resolved

The remaining items raised (bathroom lock, kitchen cabinet catches, OTG light, kitchen hood light, bedside table door, window blinds) were non-urgent cosmetic or minor items. Quotes were obtained and submitted to the landlord; however, approval was not received during the tenancy. These were not legally urgent repairs.

End of tenancy & deposit
Following check-out, the property was inspected against the independent inventory. Unfortunately, the property was not returned in the same condition as at move-in, which necessitated:

Professional deep cleaning
Re-decoration where damage had occurred

Only costs directly attributable to the tenant’s responsibility were claimed. The remaining balance of the deposit was refunded. This is standard practice and clearly explained to all tenants on two separate occasions before move-out. We also provide cleaning guidance and contact details in advance to help avoid deductions.

As the tenants disputed the charges, the matter is now correctly being handled by the Tenancy Deposit Scheme, which is an independent adjudication process. We welcome this and will abide by their decision.

Timing
We acknowledge that the post-tenancy process took longer than ideal and apologise for this. The delay was partly due to the Christmas and New Year period and the need to wait for confirmed contractor invoices to ensure tenants were charged accurately and not overestimated.

We always encourage tenants to document matters clearly, and we do the same. While we respect differing perspectives, we stand by the fairness and transparency of our processes.

Rent North East

Reply from Rent North East

Apr 26, 2024

Hi Sam

Your points are correct. We are sorry that urgent repairs were not dealt with promptly; the landlords took a very long time to authorise repairs unfortunately, and then the contractors took much longer than expected to complete the repairs. We therefore got another contractor to attend to the second shower, he was only available around the time that your tenancy was ending.

You were great tenants and you shouldn’t have had to deal with these issues.

In regards to the deposit, we had to submit a deduction for the oven cleaning as we communicated to you via email.

Please don’t hesitate to reach out if we can help with anything.

Reply from Rent North East

Apr 7, 2017

Good afternoon,

Thanks for your feedback, we are pleased that you are happy!

All the best,

Jack, and the team at Rent North East