Rentokil Pest Control UK Reviews 

11,549
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,084 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and knowledgeable staff who take the time to explain every single treatment step clearly and ensure that all pest issues are resolved completely. People also deeply appreciate the remarkably quick response times, thorough property inspections, and consistently helpful support during stressful situations. However, some customers also noted that the overall treatments and contract fees can be quite costly, with several people reporting unexpectedly high charges for standard visits and services. A few reviewers additionally experienced ongoing problems or dissatisfaction regarding specific property treatments not meeting their initial expectations.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, extensive knowledge, and thorough... See more

Service

Clients share positive opinions on service, praising technicians for being professional, polite, and thorough... See more

Customer service

People report positive experiences with customer service, noting that staff members are professional,... See more

Price

Reviewers highlight negative aspects of price, frequently describing the service as very expensive with high... See more

Response time

Users describe positive interactions with response time, highlighting that the speed of response was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young Gentleman that was assigned to me(Jamie) was ALWAYS thorough and put my mind at ease (especially with having a phobia) he was punctual and explained everything in detail, traps were set a... See more

Company replied

Rated 5 out of 5 stars

I'm very happy to know I'm pest free. Due to Darren the lovely technician who carried out the necessary work to erradicate the problem. He was polite, friendly and above all extremely professional. B... See more

Company replied

Rated 5 out of 5 stars

I am writing to share some feedback regarding your technician, Mr. Anthony Hodge. Since we began working with Tony, the service level at my center has improved tremendously. Tony is highly professi... See more

Company replied

Rated 5 out of 5 stars

Over the last few months, we've seen a rapid improvement in our site. Thomas at Rentokil, has been key to this. Lowered our pest sightings, and helped achieve a 5 star EHO score. He's been attentive t... See more

Company replied


Company details

  1. #10 of 24 best companies in Pest control service
  2. #5 of 10 best companies in Bird control service
  3. #56 of 124 best companies in Business-to-Business service
  4. #6 of 10 best companies in Environmental Service

About Rentokil Pest Control UK

Written by the company

With over 100 years providing expert and professional pest control services throughout the UK, Rentokil Pest Control offers fast, reliable and effective solutions to pest infestations of any kind. We lead the way in developing innovative, environmentally sensitive solutions for the detection, prevention and elimination of troublesome pests including: • Rodents • Insects • Birds. Our professional, BPCA certified local technicians are ready to respond to your needs covering a national network of customers in public sector, commercial and residential areas.

Contact Us

Experience Intelligent Pest Management, Supported by World Class Customer Service

Rapid, Local and Expert Response
We have the highest qualified and independently accredited teams in the UK with over 1,000 expert frontline specialists. Our qualified technicians are trained to RSPH Level 2 as a minimum with over 400 qualified to BPCA/RSPH Level 3 and above.
Innovative Solutions
As the UK's leading connected pest control company our unique PestConnect system provides a real-time, early warning system to effectively control rodents without harming the environment, saving up to 60% in rodenticide use and protecting your reputation.
Legal Compliance
All of our RSPH/BPCA trained and accredited technicians are kept up-to-date on the UK's ever changing legislation, so they can recommend products and services, helping you stay compliant.
Health & Safety
A Royal Society Prevention of Accidents (ROSPA) Gold Winner seven years in a row, ensuring the health and wellbeing of our colleagues and customers is at the forefront of everything we do..
Technology
Through our range of market leading SMART connected technologies we provide round the clock monitoring and control of pest activity, giving our customers peace of mind that their homes and businesses are protected 24/7.
Sustainability
We are a company committed to delivering a range of sustainable solutions, in order to reduce pesticide use and lower emissions, as well as being focused on reducing the waste we produce and recycling more, to help mitigate our environmental impact.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12k reviews

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4.7

All reviews

(11,549)

1,011 reviews in the last 12 months

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Rated 4 out of 5 stars

Kevin

Kevin, your specialist was very pleasant and knowledgeable. Gave us confidence. Unfortunately, after 3 visits we still have the problem through no fault of Kev's. Hopefully Guinness will listen to his recommendations.
Ralph and Lynn Dove

2 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Ralph,
Thank you very much for sharing your review of the expert and professional pest control service you received from our colleague Kevin.

Rentokil Pest Control

Rated 5 out of 5 stars

Great process

A professional assessment to start with followed by expert implementation of agreed solutions.

1 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Robert,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Sam Sharman for best pest control man!

Here at Newarke point we have the delight of Sam Sharman looking after our site, who is always ready to go above and beyond for any needs on site. Always happy, friendly and a general joy to have on site/

2 July 2026
Unprompted review
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Jessie,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Sam.

Rentokil Pest Control

Rated 5 out of 5 stars

Its good to have a relible service if…

Its good to have a relible service if we get a call out the guys turn up in good time. I do like that we nomally get the same guys that attend site which is good as we know and trust them and they know the site

2 July 2026
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Reply from Rentokil Pest Control UK

Hello Laurie,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Dominic is a pleasure

Dominic is a pleasure. He is extremely thorough when he comes here and gives excellent advice.

2 July 2026
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Reply from Rentokil Pest Control UK

Hello Lyndsey,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Dominic.

Rentokil Pest Control

Rated 4 out of 5 stars

GREAT STAFF ANC COMPREHENSIVE REPORTING…

GREAT STAFF ANC COMPREHENSIVE REPORTING PROCESS

2 July 2026
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Reply from Rentokil Pest Control UK

Hello David,
Many thanks for sharing your review of the expert and professional pest control service provided by our colleague David.

Rentokil Pest Control

Rated 5 out of 5 stars

Great service

Great service

30 March 2026
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Reply from Rentokil Pest Control UK

Hello Carie and Pamela,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Expert knowledge

Expert knowledge, pleasant operative (Tobias) and efficient eradication of our 2 unwelcome rats.
Great follow up and aftercare.

1 July 2026
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Reply from Rentokil Pest Control UK

Hello Alan,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Tobias.

Rentokil Pest Control

Rated 5 out of 5 stars

Wonderful service

I had a concern about bedbugs and I must say the end to end the service I received was excellent. Paul C who looked after the investigation and trap boxes etc was so lovely to engage with. He is terrific at his job. No bugs of any type (other than an unsuspecting moth) were trapped so the cause of my bites remains a mystery. I know I can call on them again if needed. On a personal level delighted to have had Paul's professional reassurance and empathy.

30 June 2026
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Reply from Rentokil Pest Control UK

Hello BCW,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Paul.

Rentokil Pest Control

Rated 5 out of 5 stars

On calling out the company with a…

On calling out the company with a problem, yous attended to it the same day

1 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Dear Mrs Henderson,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Ian McMillan was really helpful and…

Ian McMillan was really helpful and very knowledgeable

24 June 2026
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Reply from Rentokil Pest Control UK

Hello Steven,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Ian.

Rentokil Pest Control

Rated 4 out of 5 stars

We are a site that has mice problems…

We are a site that has mice problems from out side comeing in Alex James are pest guy has bin doing his best to block any access for the mice getting in and slowly we are getting rid of the problem

30 June 2026
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Reply from Rentokil Pest Control UK

Hello Ryan,
Many thanks for sharing your review of the expert and professional pest control service provided by our colleague Alex.

Rentokil Pest Control

Rated 5 out of 5 stars

Personal contact

Personal contact, explanations and education about the problem

22 June 2026
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Reply from Rentokil Pest Control UK

Hello Christine,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Very knowledgeable professional and…

Very knowledgeable professional and personable

30 June 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Emmanuelle,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Great job

Chris does a great job keeping us pest-free with a friendly manner. Been dealing with Rentokil for years and can't fault the service at all.

30 June 2026
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Reply from Rentokil Pest Control UK

Hello there,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Chris.

Rentokil Pest Control

Rated 5 out of 5 stars

Quick response.

Quick response.
Always around
Nice guy
Kills pests

30 June 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Chris,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 4 out of 5 stars

Great service all the time

Great service all the time
Knowledgeable staff

30 June 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello there,
Thank you for taking the time to share your review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Good experiance from start to finish

Good booking experiance , very helpful.
Kevin who came to the property was very informative and done a great job

30 June 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Betsy,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Kevin.

Rentokil Pest Control

Rated 5 out of 5 stars

The job was fully explained,and steps…

The job was fully explained,and steps taken.

29 June 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello William,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

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