Repair clinic is nothing but a sham. I paid good money for packaging and shipping, yet what I received looked like it had been kicked around before it arrived. The box was torn, the product was half d... See more
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The parts I ordered arrived in a box that looked like it had been through a storm. I could have ignored the packaging if the parts themselves were fine, but they were in awful condition. I reached out... See more
Honestly, I wish I could give this company zero stars. I ordered a replacement part for my dishwasher, and what should've been a simple transaction turned into a full-blown nightmare. The first packag... See more
My package arrived in awful shape, and a few parts inside were not even what I ordered. Reaching customer service felt impossible, and once I finally got through, the treatment was rude and completely... See more
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1.4
Bad
127 reviews
No history of asking for reviews
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Watch what you order
First time I used them I had no problem ( 1 item). Then I ordered 2 items from them. They sent the small item and charged me for the item, shipping and tax for both items and after a month and a half I had to cancel the second item due to being out of stock. Amazing I got the same part cheaper for another web site. Thanks for the rip off
23 June 2020
Unprompted review
They had the part I needed at a good…
They had the part I needed at a good price and were in MI, so not too far away for shipping.
Part came, but was missing 5 of the 6 screws that should have been included. I called and they sent out a complete, new pack of the part. Again, missing 5 of the 6 screws needed, but now I only needed 4 because each pack did have 1 screw.
Did an online chat and explained the problem and told them they need to open the pack and make sure all the screws are in it.
The person on the chat, Jade was her name, said she'd personally make sure that would happen and it would go out next day air.
Part came this morning and the pack had been opened and resealed. When I opened it there were all 6 six screws, plus all the other parts again.
I am satisfied with the quality of the parts. And the washing machine is up and running. However, it took a week longer than necessary because of the repair pack not containing all the necessary parts the first time. Pack should have been double-checked the first time I complained. However, I would use them again.
14 April 2020
Unprompted review
I ordered a dishwasher basket from the…
I ordered a dishwasher basket from the company with my model number and the photo on the website matched my basket. however they sent a different dishwasher basket and told me even though it was too small and didn't match the picture on the website I would have to pay $10 return shipping before they would refund my $24.58. I even text them a picture of their website and the basket they sent and they still refused to refund my money do not use this business ever.
13 January 2020
Unprompted review
Worst customer support
Experienced the worst customer support from this company. I wish I had made my purchase from an alternative service provide. What's with the delayed delivery and no answer to inquiries?
28 July 2019
Unprompted review
They Don't Work for the Customers
The customer service team of this company is bad, and the parts they offer are overpriced. The delivery is also very late, and they offer no refunds if the products don't last long. Poor performance overall.
20 May 2019
Unprompted review
Good product, shipping and follow-up
I ordered a hard-to-find part for my fridge and it showed up on time and well packaged. They also followed up with me to make sure I was happy with my purchase experience.
10 August 2016
Unprompted review
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