Repairs Universe Reviews 

945
•
TrustScore 1.5 out of 5

1.7

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Rated 4 out of 5 stars

I saw a lot of mixed reviews on this company but I decided to give it a try, and it was totally worth it. My Pixel 8 Pro screen had the dreaded green tint and kept turning off and I ordered one of the... See more

Rated 1 out of 5 stars

Paid for USPS ground advantage shipping. Instead, they used a cheaper (and arguably much less reliable) option - OnTrac. The package was supposed to be delivered in 3 days or less, instead it took nea... See more

Rated 1 out of 5 stars

Got a s21+ oled screen that no matter how much I factory reset or reinstalled parts it wouldn't function properly. So now I'm stuck with a piece of crap property because they want me to pay shipping t... See more

Rated 1 out of 5 stars

$270 for "genuine" Samsung S20U screen/glass/touch, nothing showed up. FEDEX number generated, 3 days later nothing. Called, phone line doesn't work, doesn't even ring. Chat person was friendly a... See more

Company details

  1. Electrical repair shop
  2. also in
  3. Electronics store

Information provided by various external sources

RepairsUniverse.com is the leading online provider of replacement and repair parts for today's smartphones. We carry replacement LCD screens, digitizers, etc for Apple, Samsung, HTC, Motorola, LG, Nokia and BlackBerry


Contact info

1.7

Bad

TrustScore 1.5 out of 5

945 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(945)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

This was the first time i have ever…

This was the first time i have ever ordered from them and will never do so again. Out of the 3 replacement part i ordered the only thing correct was the adhesive to put back on phone. The charge port replacement part was the wrong one which put my phone into airplane mode (took me 2 days to figure this out) now i cant even use my phone. The wireless pad was the wrong one.. i spent $51 total to have overnighted just to have all the wrong parts. Messaged support they were not helpfull at all. Been trying to contact them again today about charge port issue of course no response, Do not order any Note 10 plus parts from here..

25 July 2020
Unprompted review
Rated 1 out of 5 stars

Don't buy anything from this vendor

Don't buy anything from this vendor. They will sell you used part as 'new'. And the worst part is they still deduct so called %15 restocking fee even it is not your fault to return the item.

16 July 2020
Unprompted review
Rated 1 out of 5 stars

Please BEWARE of their delivery and return policies

Please BEWARE of their delivery policies. I placed an order with them and it took much longer (2 weeks) than they anticipated and I never received the package. The post office marked it as delivered so I contacted repairs universe customer service, they told me to speak to my mailman or go to the post office, which I did. At the post office, I was told they couldn't find the package so I contacted repairs universe again, they told me if the post office marked as delivered then there was nothing they could do. Also, read their return policies. They will charge a restocking for return parts. I am so disappointed in them! [SIGH]

15 July 2020
Unprompted review
Rated 1 out of 5 stars

Received cracked screen, told to kick rocks.

Ordered an iPad screen, installed normally as I always do, but powered on and saw that the LCD was cracked. They told me to send it back for an RMA, and I paid over $30 to return it, only to have them tell me tough luck and that the decision to not replace the screen by the Returns Manager was final, so I'm going to dispute with my bank. Unfortunate; I had read so many good reviews.

14 July 2020
Unprompted review
Rated 1 out of 5 stars

Quality and Customer Service Non-existent

I’d give them 0 stars if it was possible. The company sends defective products and the MAKES YOU PAY TO SHIP THEM BACK. It’s a mark of truly terrible customer service and I wouldn’t advise anyone to spend any money with them as they can’t stand behind their products enough to offer to give you a return label for a defective product. I could almost understand paying for return shipping if I hadn’t paid for the initial shipping, but I did. Customer service agent was completely unhelpful at resolving the issue and despite promising several times to call me back once she spoke with her “manager”, she never did. Truly in disbelief at how terrible this company is.

12 July 2020
Unprompted review
Rated 5 out of 5 stars

I'm in love with my watch

I'm in love with my watch, Knowing that i was the one who fixed the scree. Thank you Repairs Universe i feel so special. You guys saved me time and money.

1 July 2020
Unprompted review

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