ReplacingPieces logo
Visit website

ReplacingPieces Reviews 1,334

•
TrustScore 5 out of 5

4.9

Chinaware shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, with many highlighting the ease of finding specific items and the quick processing of orders. People are particularly impressed with the careful and secure packaging, ensuring products arrive in perfect condition, and the prompt delivery service. Many consumers expressed delight at being able to replace cherished or hard-to-find pieces, completing their sets. However, some customers also noted occasional issues with delivery couriers, leading to delays, and a few mentioned receiving items that did not meet their usual quality standards, though this was described as an unusual occurrence.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are delighted with the condition of items... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the prompt and fast... See more

Quality

People report positive experiences with quality. Customers are delighted with the condition of items, often... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, promptness, and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

This business is absolutely fantastic. Great website, clear guide and brilliantly packaged. Jenny couldn’t have been more accommodating. Who knew I had three different Edinburgh Crystal designs in... See more

Company replied

Rated 5 out of 5 stars

Such great service found all the pieces I was looking for. Great customer service, kept in touch every part of the transaction. Replied promptly to queries. Even found a replacement tea pot lid at no... See more

Company replied

Rated 5 out of 5 stars

Online ordering time to arrival of goods was swift and efficient. It was beautifully packaged, so there was absolutely no way anything was going to be broken! So happy to have some more pieces of our... See more

Company replied

Rated 5 out of 5 stars

Quick despatch of required item however you may wish to review your packaging arrangements as one spoon in a 12x9x3 inch box seems a bit excessive and must add to delivery costs.Granted crockery requi... See more

Company replied

Company details

  1. #5 of 11 best companies in Chinaware shop
  2. #1 of 17 best companies in Glassware Shop
  3. #16 of 137 best companies in Kitchen supply shop
  4. #2 of 11 best companies in Pottery manufacturer
  5. #2 of 11 best companies in Secondhand Shop

Written by the company

A Replacement Tableware Company For Discontinued China, Crystal & Cutlery Based In Essex, UK

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Replacement of broken dishes.

I was able to purchase the majority of pieces I required.
Website was easy to use. Prompt service , delivery as stated. All items arrived in good condition.

16 February 2025
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Happy with my purchase 😊

Fast shipping and very well packed...and then my package arrived in Sweden.
I had to pay 134Skr to Swedish Customs Service.
After that they send it to my pickup point.
But apart from that,i am satisfied with my purchase 🤗

29 January 2025
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 1 out of 5 stars

The spoons I ordered are in very bad…

The spoons I ordered are in very bad condition.
I was not informed that I would have to pay a custom fee on arrival.

24 January 2025
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your review. We can see the items you ordered were not in our 'Grade 1' condition, but 'Grade 2' and would therefore have some signs of previous use, imperfections or wear. Our grading criteria is clearly stated for every product we sell, and should there be any queries over any of the items we have, we are always more than happy to check/double check them for you before shipping

We do clearly state when 'checking out' an order on our website that ANY order for dispatch to an overseas destination may be subject to a Customs/VAT charge and we take no responsibility for this. We also cover this in the Delivery Information (again easily accessible) on our website

As a gesture of goodwill, & despite sending you the items in the condition you ordered, we have refunded you for the items received

Rated 5 out of 5 stars

Excellent service

Excellent service, the items were very well packaged and the website was easy and straightforward to use.
We were very happy with our purchases.

23 January 2025
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Replacement glasses

Absolutely delighted to replace our two missing glasses. They were exceedingly well wrapped & arrived quickly
Many thanks

22 January 2025
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Excellent service,fast delivery

Excellent service,fast delivery. So pleased I could get a replacement of my denby knife set . As one disappeared 😔😊

22 January 2025
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Fantastic company

Fantastic service. Always quick response and instructions were superb. Money arrived in my account just hours later. I honestly can't praise this company enough.

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and hassle free

Sold some plates from a set to replacing pieces, the whole process was straight forward, clear and easy to follow instructions and hassle free; with swift payment. I would highly recommend them.

14 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look