My son had just got his first Mantis and we needed a set-up along with great advice. Stumbled across Northampton Reptile Centre online and took a special trip there. Greeted by Dom who helped us out w... See more
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Review summary
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First time using reptile centre, the pinkies were reasonably priced and arrived well packaged and still frozen with an ice pack and styrofoam box. Delivery was fast and reliable so would definitely us... See more
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I been ordering from these a few times and very happy with my experience and customer services. I have now decided to set up a subscription it's been fantastic 👌 Bugs came fine and healthy. Delivery... See more
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So it was my fist time making a purchase that wasn’t live feed. I purchased live plants which were amazing and in perfect condition. I also purchased a holding carrier for when I have to do maintenanc... See more
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Company details
- #3 of 6 best companies in Reptile Shop
- #195 of 258 best companies in Pet shop
- #111 of 161 best companies in Pet Care Store
Northampton Reptile Centre
Written by the company
- Service
- Deliver a remarkable service from a knowledgeable team.
- Products
- Constantly improve the products.
- Easy
- Make it as easy to complete your purchase as possible.
- Listen
- Listen to our customers to find out how we can improve.
Free Next Day Delivery
On All Orders Over £79
Order before 12pm and get your order delivered for free on the next working day!*
*Working days are defined as Monday to Friday. Orders are not dispatched during weekends.
Contact info
159 Weedon Road, NN5 5DA, Northampton, United Kingdom
- 01604 753823
- sales@reptilecentre.com
- www.reptilecentre.com
4.5
Excellent
24k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 month
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Reply from Northampton Reptile Centre
Hi Stacey.
We're glad to hear that everything arrived fast and that you're happy with the product.
Kind regards
Jamie
Reply from Northampton Reptile Centre
Hi Des.
We're glad to hear that everything arrived quickly and was exactly as described.
Kind regards
Jamie
Mice came unfrozen
My mice for my python came thawed so they are useless I spent £30 on them and can't even use them, absolute joke
2 September 2026
Reply from Northampton Reptile Centre
Hi Amy
I am sorry to hear that your order arrived in poor condition. These items are sent with dry ice packets but the dry ice will evaporate over time. As long as the order has not spoiled due to a delay caused by a missed delivery attempt, it is covered by our Frozen Arrival Guarantee.
Could you please email the details to our team at sales@reptilecentre.com so we can assist you with this?
Kind Regards
Luke
Delivery was quick and the products…
Delivery was quick and the products were good quality.
31 August 2026
Reply from Northampton Reptile Centre
Hi Leon.
We're glad to hear that everything arrived quickly and the products arrived in good quality. We hope this continues for future orders.
Kind regards
Jamie
Reply from Northampton Reptile Centre
Hi Vulpix.
We're glad to hear that we have been fast and reliable, we hope this continues for future orders.
Kind regards
Jamie
Parts of order oos, not despatched on time and lack of communication
*Edited to add* The moss turned up today Monday 7th, when I was at work, the store emailed saying it's been delivered (I had emailed at the weekend chasing it up) again just dumped on my doorstep when I have a parcel box, I had been at work since early in the morning so obviously had no idea it had been delivered as they hadn't given me a tracking number, got home and opened the packaging and they had sent me a totally different moss to what I had ordered and was like £3 cheaper. Again no communication advising me the moss was oos and did I want to substitute they just decided to send me a different one and not even refund me the difference.
---
Placed an order for plants, substrate, a terrarium and moss for next day delivery (ordered before the 12pm cut off to have delivered next day as advised on the site). Delivery was scheduled for Friday 4th September which is what I wanted as I was not at work so would be available to receive the order.
Reptile Centre sent me an email to say one of the plants was out of stock and would I like to choose something else I told them I was happy for them to choose a substitute.However I will just state that it was still showing as available on their website when they emailed me.
Everything was then marked as despatched on their site with APC tracking numbers, with the exception of the terrarium and moss. I emailed and left a message on their chat querying this and was eventually told there was a delay despatching those items which no one had bothered to tell me.
The remaining items were despatched on Friday 4th to be delivered Saturday 5th, I had to request the terrarium be left in a safe place as was at work on Saturday, APC totally ignored my instructions and just dumped it at my front door for the whole world to see at 8.30am, I was at work until 6.30pm and had to leave work to go home and put the box inside as I didn't want the package on view for 10hrs! I appreciate that this was APCs fault and not the stores fault but if they had despatched and delivered on Friday as they were supposed to I would not have had this issue.
The moss was not in the box with the enclosure so I still do not have it and there isn't a tracking number for it on the website.
Overall very disappointed regarding the whole experience and the lack of communication has put me off ordering from them again.
4 September 2026
Unprompted review
First time ordering from here
First time ordering from here, was apprehensive but the live foods came quickly, all alive and well and packaged amazingly well. Will be ordering again and making a trip up to the shop.
5 September 2026
Unprompted review
Reply from Northampton Reptile Centre
Hi Sammi.
We're glad to hear that everything arrived quickly and was in healthy condition when it arrived, we hope this continues for future orders.
Kind regards
Jamie
Great value and quality
Delivery was quick and quality of pinkies was excellent
Great value and I will be ordering again
Many thanks
30 August 2026
Reply from Northampton Reptile Centre
Hi Mr Westwood.
We're glad to hear that everything arrived quickly and that you were happy with the quality, we hope this continues for future orders.
Kind regards
Jamie
The products were great but the…
The products were great but the delivery service with royal was not great. The boxes would come battered sometimes or they would be delivered late.
30 August 2026
Reply from Northampton Reptile Centre
Hi Gaye.
Thank you for your review and we're sorry to hear that you've had some issues with the Royal Mail, if you do any damage due to this please dont hesistate to reach out to us at sales@reptilecentre.com
Kind regards
Jamie
Very good service all round and im very…
Very good service all round and im very happy with the product.
30 August 2026
Reply from Northampton Reptile Centre
Hi Alan.
We're glad we're glad to hear that we provided a good service, we hope this continues for future orders.
Kind regards
Jamie
The delivery was quick but...
The delivery was quick, received in 2 days. Unfortunately I've had 2 snails dead for 6 snails paid. Their shells are visible empty, that didn't happen in those 2 days. Apparently someone just dispatched them and didn't care to confirm they were alive. Bad service that doesn't give me any confidence to buy anything else or to recommend it.
31 August 2026
Paid for 24 hour delivery took 4 days
Paid for 24 hour delivery took 4 days , was offered replacements that never got sent and after the 3rd day they stopped replying to messages
4 September 2026
Unprompted review
Reply from Northampton Reptile Centre
Hi Mr McCarthy
We're glad to hear that everything arrived promptly, we hope this continues for future orders.
Kind regards
Jamie
The deliveries are always good and so…
The deliveries are always good and so are the prices
28 August 2026
Reply from Northampton Reptile Centre
Hi Roz.
We're glad to hear that the deliveries are always good, we hope this continues for future orders.
Kind regards
Jamie
Very happy with the ease of ordering…
Very happy with the ease of ordering and delivery. Have used before and will use again.
30 August 2026
Reply from Northampton Reptile Centre
Hi Delia
We're glad to hear that it was easy to order from us and we hope this continues for future orders.
Kind regards
Jamie
Very helpful and quick delivery too
28 August 2026
Reply from Northampton Reptile Centre
Hi Peter.
We're glad to hear that everything arrived quickly, we hope this continues for future orders.
Kind regards
Jamie
Container was open inside the cardboard…
Container was open inside the cardboard box and the substrate was everywhere. Box damaged
30 August 2026
Excellent service got my package next…
Excellent service got my package next day (Saturday) rats still frozen and in good condition all at a fare price. I will be ordering from them again for sure.
28 August 2026
Reply from Northampton Reptile Centre
Hi Nigel.
We're glad to hear that everything arrived quickly and was in perfect condition when it arrived. We hope this continues for future orders.
Kind regards
Jamie
Very pleased got a beautiful snake
Very pleased got a beautiful snake. Excellent delivery service and good support if needed
23 August 2026
Reply from Northampton Reptile Centre
Hi Nigel.
We're glad to hear that we provided an excellent delivery service and that you felt supported by us, we hope this continues for future orders.
Kind regards
Jamie
Fantastic and super easy
Northampton Reptile Centre always make is super easy to get what my Leo needs. They have a fab range and super quick delivery.
25 August 2026
Reply from Northampton Reptile Centre
Hi Em.
We're glad to hear that everything arrives quickly and that you are happy with the range of products that we stock.
Kind regards
Jamie
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