Research Garage Group Reviews 

Left us stranded in the carpark after fiat assist sent us there after having a brand new vehicle fail. Kids and dog left without any hope. Wouldn't even send out someone with the scanner to let us know if it was safe to continue our journey. Ended up in a car park overnight. Poor service and poor attitudes. You don't get that with premium German brands.

Wow
What lovely people the service department are
It was like a calmness and serenity as I waited for my parts
The ladies sorted me a coffee and I had to be dragged away back to reality

What makes the good sale? Helping a customer to make their own choose and make a purchase. If you've traveled to Research Garage from London, then you already know why you're here. It hosts one of the largest selections of Alfa Romeos in the country. When I was choosing my car, the guys simply answered my questions, listened carefully to what I had to say, and selected the perfect car for me. I bought it a year ago and still smile every time I approach it. This isn't just a car, it's a dream!
The guys helped make my dream come true.

I'd also like to separately highlight the post-sales service. Lauren called me the next day to ask if I had arrived safely and if everything was okay, if I had any questions.
Saber answered my questions even during the Christmas period.

For them, there's no such thing as too early, a day off, or too late.

When it came time for the annual service, I had no doubts that I needed to go back to them to chat again and receive high-quality service. I arrived late to have a full inspection done properly and had to spend the night. Imagine my surprise when I was offered by Lan delightful apartments at an affordable price, just a 15-minute drive from the garage.

Research Garage is a promise that everything will be splendid.

Keep it up, guys. See you!

The best experience of buying a car that I’ve had! Thank you so much to Blake for being so lovely, I felt relaxed and at ease and he made everything run so smoothly. I have found buying a car a little bit of an intimidating experience in the past, but this was never the case at any point with Blake.
I absolutely love my new car, which has in turn made me fall in love with driving again.
Thank you so much for all your help, and for a beautiful new car!

Heather was absolutely amazing, i have never spoke to anyone as kind and helpful as her. She knows her stuff. If i was my own boss i would hire her straight away, watch out research. LOL. I will always come back to research now because of Heather. She has made my whole year. what an amazing human being who must’ve been raised amazingly. Thank you so much heather i hope we speak again.

i have always come here, however, i felt a little unhappy with my last visit for my car - i felt overcharged when i knew the problem and told them - again my mot and service is due again a ridiculous price given to me - this is a shame as i have always had a good service with this garage previously.

Very friendly, knowledgable and helpful staff made buying a car as easy as doing the weekly shop. Very simple and straightforward. All staff extremely helpful from the receptionists to the management team which shows they all work together like a well oiled machine.

Everyone at Research Garage Nuneaton is Kind, polite and really helpful without the pushy sales, Especially Blake he was fabulous nothing was too much trouble, he really was a lovely gentleman,I'm never going anywhere else to buy a car! I'll recommend Research garage to all my friends! Even for a service and Mot Thank-you so much Blake and all at Research garage Take care see you soon! X

I was served today by Siobhan Aspley. I have met Siobhan before and have always been very impressed by her service. Today was no exception. After explaining the reason for the call, Siobhan applied her ebullient approach to resolving the matter. As Siobhan indicated herself it was good the issue could be cleared on that day. It isn't just this fact though. I may have had to have waited ..... just how matters are at times. The point is in the service that Siobhan gave. I manage staff in Customer Services. You cannot teach Customer Service. Either you have the ability to do this work or no. Siobhan has "got it"; she is a natural for this type of work. In fact, Siobhan could be head-hunted by any other top Company; she could easily and naturally become a pa to any top CEO. Siobhan has the gift of Customer Service in great abundance. Thank you for your service today Siobhan at the Research Garage. I very much appreciated your commitment, thoroughness and friendliness in dealing with my enquiry.

James Wheatley

My whole experience buying my new car with this garage was faultless and that was all down to Blake!! Blake went the extra mile to ensure everything was perfect with my new car and to ensure I was leaving with the biggest smile on my face, I have never had such a positive experience with a car garage before! I couldn’t be happier with my new car, Thankyou for everything Blake!

Very helpful staff at the Nuneaton branch. Made booking very easy which is what I need due to my job. I even got the service discounted!!

Flawless, customer service could not be faulted. Price was very reasonable, video footage with commentary of what needed to be done, shall certainly be using again and recommending to others.

Bought a few cars from here over the years. And always go there for my mot's and service to. I won't go anywhere else. Great service. And great aftercare.

Fabulous! Having very little knowledge of anything mechanical I felt at ease knowing that the team at Research went above and beyond to provide a five star service! My vehicle was not only repaired, it was sparkling clean too! Thank you and most definitely see you again!

Fantastic experience, Ashley is a credit to research Hinckley and made me feel very welcome from the second i walked in. I was never without a fresh coffee and was informed of the progress on my car on a regular basis. I won’t go anywhere else with my car.

Exceptional service from start to finish! My car was collected and dropped back to me before the end of the day by a lovely driver called Chris. I was impressed with the professionalism and expertise from the mechanics, and the video tour of work being checked. I was given excellent customer service by the ladies on the desk (sorry forgotten their names). Not only does my car run perfectly now thanks to their top-notch service, but it’s never been so clean. Special thank you to all 😊 Highly recommended!

Friendly helpful staff. Easy to book with great contact via email before. Fab car to borrow while car in MOT for £25. Thank you

Heather was very helpful and gave a professional service when sorting my hire car. Quick and efficient experience. Thank you.

Firstly I should have looked at the recent negative reviews before hand...anyway have been using research fiat garage in Nuneaton for many years for servicing and MOT on two vehicles...20th Feb sons car went in for routine service and MOT... passed with no issues...several days later the engine management fault light came on in yellow (yellow means minor fault) so back to the garage it goes to be told the catalytic converter had gone just like that was told it just happens, bearing in mind car is a 2019 reg with 29,600 miles 🤔...had to have a new one and cost mega money as apparently catalytic converters are NOT covered on warranty if it just goes ..if something else had caused it it would have been covered...anyway a few days later yes you've guessed it the light came on again and back to the garage ...heard nothing had to phone myself 5pm and the not so lovely Director Ian McKenzie was on the service desk helping out and he was very rude and constantly trying to undermind me and also saying how short staffed they are etc etc ..anyway the new catalytic converter had also gone..very odd i must say..and when we got the car back 2nd time no paperwork given as proof...so fingers crossed the light will not come on again as that would mean the original money that we paid out for work would have been covered on the warranty as obviously something is making it go...We are and all other people are the customers who keep research operating...either get more staff or a Director who can speak to customers in the correct manner...least to say i will never ever be using that garage again and will be looking elsewhere to purchase my next vehicles and after sales...will also be raising a complaint case against this dealership.