Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correc... See more
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Review summary
Created with AI, based on recent reviews
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The product and customer service are excellent. The only reason I took a star off is you have to wait quite a while to receive your product. From order to delivery can take well over a month. However,... See more
Company replied
Very helpful customer service. At first received newer models of switches and requested the previous model to match my others. They were very helpful with facilitating the exchange. When one toggle sw... See more
Company replied
I can’t say enough great things about the customer service and the products. Every question is answered so quickly and so helpful. Truly above & beyond service, which is very impressive to still see i... See more
Company replied
Company details
- Lighting Shop
- Decoration and Interior Design Store
- Interior designer
- Lighting manufacturer
- Lighting wholesaler
Written by the company
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations. Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Contact info
Miami, United States
- +1 (786) 269-2675
- help@residencesupply.com
- www.residencesupply.com
4.1
Great
620 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was great
Customer service was great! Products are good quality.
19 January 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service and that the product quality met your expectations. Feedback like this truly makes our day.
Sincerely,
Residence Supply
Darling at a better price than most
Wall plates shipped in a timely fashion and they were lovely. Looked exactly as photographed and included installation materials.
19 January 2026
Unprompted review
Reply from Residence Supply
Hi Mattie,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had a great experience with our customer service and that you’re happy with the quality of our products. Feedback like this truly means a lot to us.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Aaron,
Thank you so much for your feedback! We’re thrilled to hear that you found the items beautiful — it truly means a lot to us.
Sincerely,
Residence Supply
Amazing products and even better…
Amazing products and even better customer service! Thank -you!
18 January 2026
Unprompted review
Reply from Residence Supply
Hi Mary,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you loved the products and had an even better experience with our customer service. Your support truly means a lot to us.
Sincerely,
Residence Supply
This is an astonishing company
This is an astonishing company. Their products (in our case, many switches and gang plates) are beautiful, and the customer service experience has been unmatched. When doing a renovation with so many moving parts and companies to deal with, it was a pleasure to work with Residence Supply. We had *many* questions and details to sort out, and Sarah and others provided very helpful and quick feedback, even helping to put together orders and invoices for combinations of products we couldn't figure out on the website on our own. Ultimately we had to return some of the dimmer switches because of incompatibility with our lighting -- so do be aware particularly if you are using LED lights of the ELV variety. However, Residence was very helpful in diagnosing and trying to find solutions and allowing us to return the things that wouldn't work for us. Further, the product is so beautiful that it broke our hearts to send any of it back!
16 December 2025
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly honored to hear how much you enjoyed both the products and the overall experience working with our team. Renovations can be complex, and we’re glad Sarah and the rest of the team were able to help clarify details, build out combinations, and make the process smoother for you.
We also appreciate you noting the importance of compatibility with certain LED and ELV lighting. While we’re sorry that some items ultimately weren’t the right fit, we’re glad our team could assist with troubleshooting and make the return process as easy as possible. Knowing that you loved the pieces enough for it to be hard to part with truly means a lot to us.
Sincerely,
Residence Supply
Great customer service!
13 January 2026
Unprompted review
Reply from Residence Supply
Hi Susan,
Thank you so much for your review. We’re glad to hear that you had a great experience with our customer service — we truly appreciate you taking the time to share this.
Sincerely,
Residence Supply
A scam website marking up other low quality products
These are very low quality products that are just markups from other cheap companies. They don't even try to hide it - I ordered a handle from them and it came in a Dooroom branded box, which is over half the price on the the Dooroom website ($84 on Dooroom vs $200 on RS). Residence Supply is just a scam website with slick and questionable marketing practices. Their 50% restocking fee emphasizes their low quality: they know most folks will receive their product and be unhappy. Companies that make high quality, trusted products not only reduce or avoid such fees, but make returns easier because they have confidence in their product.
In their response to this comment, they are clearly dishonest - "Packaging can vary depending on logistics and does not reflect the origin or quality of the product itself. Our products are not resold items from other retail brands." - the product was literally in another brand's box, I can see this with my eyes. You can lie and manipulate online but in real life I can see with my eyes that the product objectively came from another company.
Most of the positive reviews I have found online appear to be bots with similar cadence. If you go to the U.S. Better Business Bureau you will see they are not accredited and have a rating of "F" with 100% one-star reviews (17 out of 17 -star). This, literally, could not be a worse company.
7 January 2026
Unprompted review
Reply from Residence Supply
Hi there,
We’d like to clarify that Residence Supply designs and manufactures its own products to our specifications. Packaging can vary depending on logistics and does not reflect the origin or quality of the product itself. Our products are not resold items from other retail brands.
Our pricing reflects the design process, material standards, quality control, warranty coverage, and customer support we provide. Our return and restocking policies are clearly outlined prior to purchase and are in place to ensure items are returned in resalable condition.
We stand by the quality of our products and our business practices, and we respectfully disagree with the characterization presented here.
Sincerely,
Residence Supply
Excellent service
Excellent service. I needed to reach out to customer service to confirm delivery timing. They checked warehouse stock and then ensured the items were shipped out within hours of my contact. I haven’t received the product, yet, but I am beyond impressed with service!
12 January 2026
Unprompted review
Reply from Residence Supply
Hi Sylvia,
Thank you so much for sharing this. We’re thrilled to hear that our team was able to quickly check stock and get your items shipped out right away. It means a lot to us that you were impressed with the service, and we’re excited for you to receive your order soon.
Sincerely,
Residence Supply
Great product
Great product! The light switches and covers are beautiful. Everyone who sees these in my home has complimented them. I am a customer for life.
10 January 2026
Unprompted review
Reply from Residence Supply
Hi Jeri,
Thank you so much for your wonderful feedback. We’re thrilled to hear that you love the light switches and covers and that they’ve been receiving so many compliments in your home. Being called a customer for life truly means the world to us.
Sincerely,
Residence Supply
Great service and issue resolution
Maggie, the representative who took up my support ticket, was great to work with. I had expected to jump through a hoop or two in order to show the issue I had with a dimmer switch, but Maggie made sure to get things started on her end while I was gathering video evidence and helped make the process of having a replacement sent out to me as painless and swift as possible. She was great to work with, and definitely a primary reason I will continue doing business with Residence Supply.
7 January 2026
Unprompted review
Reply from Residence Supply
Hi Drew,
Thank you so much for taking the time to share your experience. We’re really glad to hear that Maggie made the process smooth and stress-free for you, especially by getting things moving while you gathered the needed details. It’s wonderful to know her support played a big role in your decision to continue working with us, and we’ll be sure to pass along your kind words to her.
Sincerely,
Residence Supply
Such a cool and unique piece
Such a cool and unique piece.
The customer service was outstanding and super attentive.
I would buy again!!
7 January 2026
Unprompted review
Reply from Residence Supply
Hi Marta,
Thank you so much for your kind words. We’re thrilled to hear that you love the piece and that our customer service stood out to you. We truly appreciate your support and would be happy to help you again anytime.
Sincerely,
Residence Supply
Got a switch plate that was defective-…
Got a switch plate that was defective- wrote to customer service and tho it took forever, they replaced the broken part and now I love the look of this luxurious accessorie in my home! This was a prompted review
8 November 2025
Unprompted review
Reply from Residence Supply
Hi Mary,
Thank you for sharing your experience. We appreciate your patience while our team worked on the replacement, and we’re glad to hear that everything was resolved and that you’re now enjoying the look of your switch plate. It’s great to know the final result added that luxurious touch to your home.
Sincerely,
Residence Supply
Beautiful switches with excellent…
Beautiful switches with excellent craftsmanship. I also loved that they are all 3 way switches.
29 November 2025
Unprompted review
Reply from Residence Supply
Hi Anthonea,
Thank you so much for your wonderful review! We’re thrilled to hear that you love the craftsmanship of the switches and that the three-way functionality worked perfectly for you. It’s always exciting to know our details and design are appreciated.
Sincerely,
Residence Supply
They had exactly what I needed
They had exactly what I needed and the shipping wasn’t too long
25 November 2025
Unprompted review
Reply from Residence Supply
Hi John,
Thank you so much for taking the time to leave a review. We’re happy to hear that we had exactly what you were looking for and that the shipping timeline met your expectations. It means a lot to us knowing we could make the process smooth and convenient for you.
Sincerely,
Residence Supply
This brand just marks up products from…
This brand just marks up products from cheap Chinese brands like Dooroom and Avoir. The doorstop I received from them was literally in a Dooroom box. They're now selling it for $55 and it's on Dooroom's site for $8. Go directly to the brands they source from or search on AliExpress and you'll find the same products for much cheaper.
3 January 2026
Unprompted review
Reply from Residence Supply
Hi Sean,
We’d like to clarify that Residence Supply designs and manufactures its own products. Our collections are produced to our specifications, using carefully selected materials and controlled production processes to ensure consistent quality, durability, and finish. We do not source or resell products from AliExpress or other third-party brands.
Our pricing reflects the design work, material standards, quality control, warranty coverage, and customer support we provide. While there are many options on the market at different price points, our focus remains on delivering well-crafted products backed by reliable service.
Sincerely,
Residence Supply
Professional costumer service
Professional costumer service. Very friendly and trustworthy! Very happy with the customized Zuru Lamp.
8 December 2025
Unprompted review
Reply from Residence Supply
Hi Yari,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer service and that you’re happy with your customized Zuru Floor to Ceiling Lamp. It means a lot to us knowing you found the process friendly and trustworthy.
Sincerely,
Residence Supply
Great customer service and…
Great customer service and communication!
27 October 2025
Unprompted review
Reply from Residence Supply
Hi Jason,
Thank you so much for your review. We’re glad to hear that you had a great experience with our customer service and communication — we truly appreciate you taking the time to share this!
Sincerely,
Residence Supply
WORST COSTOMER SERVICE EVER
Ordered 2 elec cover plates on their Black Friday Sale, after 30 days contacted them to track down my order, only to find out that they placed the order on hold because: " Their website had an issue with wrong prices". I would now have to pay 3x the amount to get the cover plates. Zero contact from them to notify me of their issues, no offer to make it right, just pay more...I canceled the order.
29 December 2025
Unprompted review
Reply from Residence Supply
Hi Kevin,
We apologize for the inconvenience this caused. The pricing issue was the result of an unexpected website error, and the affected orders were placed on hold while the issue was being reviewed. We understand how frustrating this situation is, especially given the lack of prior notification, and we regret the disruption this caused to your order.
Upon checking, the refund for your order has already been processed on our end. Refunds are issued immediately from our system; however, please allow your bank 2–3 business days for the funds to reflect in your account.
We appreciate your understanding as we work to prevent similar issues in the future.
Sincerely,
Residence Supply
Love these!
Very high quality pieces that make the house unique. We've received many compliments on them since they are statement pieces. Their customer service was very responsive and friendly. One of our outlets had an error and they sent a replacement out immediately. We'll definitely be ordering more pieces as we continue to update our house.
1 January 2026
Unprompted review
Reply from Residence Supply
Hi Allie,
Thank you so much for sharing your experience. We’re thrilled to hear that the pieces have made your home feel unique and that they’ve received so many compliments as statement features. It’s also great to know our team was responsive and quick to send a replacement when needed. We truly appreciate your trust and look forward to helping you as you continue updating your home.
Sincerely,
Residence Supply
Beautiful hardware
Beautiful hardware, outstanding customer service, couldn’t be more pleased. We will for sure be shopping here again to outfit the rest of our lighting hardware. Many thanks!
31 December 2025
Unprompted review
Reply from Residence Supply
Hi Melody,
Thank you so much for your kind words. We’re thrilled to hear that you’re pleased with the hardware and our customer service. Knowing you plan to return to outfit the rest of your lighting hardware truly means a lot to us — many thanks right back to you!
Sincerely,
Residence Supply
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