even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... See more
Company replied
I only sent my request later on Friday afternoon as it was a last minute but urgent request. I came into an email on Monday morning to confirm that I would receive the archive box that day. Within a... See more
Company replied
Delivery of patient notes was the next day which was fantastic. Gentleman that came was very friendly, polite and cheerful. The system is great - very smooth-running. Great communication all the wa... See more
Company replied
Company details
- Information Services
- also in
- Automation company
- Business-to-Business service
- Cloud Computing Service
- Records storage facility
Written by the company
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Contact info
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, United Kingdom
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient as always.
2 April 2026
Reply from Restore Information Management
Hi Steven, thank you for your review, we are greatly pleased to hear of your satisfaction with the service provided to you
Really rapid response!!!!
Rapid response to my enquiry...alternate options provided...extremely efficient!
Great work Henry.
31 March 2026
Reply from Restore Information Management
Hi Jane, thank you for your review, we are happy to hear of your pleasant experience with us
Excellent Service
Excellent service as always. The collection person is always nice and polite and has a smile on their face. A very efficient and reliable service. Would definitely recommend.
27 March 2026
Reply from Restore Information Management
Hi, Thank you for your review, we are pleased to hear that you are happy with the service provided to you
Fantastic timescales
I only sent my request later on Friday afternoon as it was a last minute but urgent request. I came into an email on Monday morning to confirm that I would receive the archive box that day. Within an hour of receiving the email, the box had arrived. Very impressed with the service.
30 March 2026
Reply from Restore Information Management
Thank you for your wonderful review Samantha, your comments are greatly appreciated. We are very pleased to hear you are happy with the service received from Restore
Reply from Restore Information Management
Thank you for your lovely review Emma, it is great to hear you are happy with the service received
Fast & Efficient service!
24 March 2026
Reply from Restore Information Management
Thank you for your review Ralph, we are pleased to hear that you are happy with the service Restore provided for you
Reply from Restore Information Management
Hi Danielle, thank you for your review, we are happy to hear of your pleasant experience with us
Reply from Restore Information Management
Hi, Thank you for your review, we are pleased to hear of your satisfaction with the service provided to you
Very happy with Restore service both…
Very happy with Restore service both prompt and efficient.
26 March 2026
Reply from Restore Information Management
Thank you for your review John, we are please to hear that you are satisfied with the service Restore provided to you
Great Service.
Great Service.
I always a speedy response from restore and they are helpful and professional. Great service all round.
26 March 2026
Reply from Restore Information Management
Thank you for your wonderful review Kerry. Your kind comments regarding the service you received from us, are very much appreciated
Reply from Restore Information Management
Thank you for your lovely review Alex, your comments are greatly appreciated. We are please to hear you are happy with the service received from us
Prompt delivery
25 March 2026
Reply from Restore Information Management
Thank you for your great review Lisa. We are pleased to read that you are satisfied with the service you receive from Restore
Do not recommend dealing with them at all.
Have had an interaction with their Head of IT Operations (AR), who is an absolutely horrible person to speak to.
Such a low, unprofessional attitude. Hard to believe such people have a job at all.
Do not recommend dealing with them at all.
11 March 2026
Unprompted review
Reply from Restore Information Management
Thank you for your review. Apologies that your experience did not meet your expectations. Your feedback will be passed to the relevant people/team to investigate further
Research Department
I have used Restore for many years now to Archive our Clinical trials documents.
They have never let us down.
Once we have emailed them to pick up new boxes to be archived or the return of our boxes, they are here the next day.
24 March 2026
Reply from Restore Information Management
Thank you for taking the time to leave your lovely review Sue. Your comments regarding the service you receive from us are greatly appreciated.
Reply from Restore Information Management
Thank you for your great review Jannette. It is lovely to read that you are satisfied with the service you receive from Restore
I had contacted Stu Kennedy fromRestore…
I had contacted Stu Kennedy fromRestore about storage of our documents and Response was prompt . The Pricing was amazing ,Customer Support was excellent
24 March 2026
Reply from Restore Information Management
Thank you for your great review Omveer. It is lovely to read that you are satisfied with the service you received
5 stars- very quick collection
5 stars- very quick collection, very polite and friendly staff.
24 March 2026
Reply from Restore Information Management
Thank you for your review Linda. Your feedback is great to hear
Reply from Restore Information Management
Thank you for your great review Kieren. It is good to read that you are satisfied with the service you receive from Restore
no one has emailed me back re my query?
20 March 2026
Reply from Restore Information Management
Thank you for your review Linda and we are sorry to hear you have not received a response to your query. I will pass this across to the relevant dept for them to contact you to resolve
Reply from Restore Information Management
Thank you for your great review. It is good to read that you are satisfied with the service you receive from Restore
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