even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... See more
Company replied
Thanks to Pauline McGeough's clear explanation on how to have my query sorted out. All Restore Management Team I've come across with showcased their excellency. Good job!
Company replied
I only sent my request later on Friday afternoon as it was a last minute but urgent request. I came into an email on Monday morning to confirm that I would receive the archive box that day. Within a... See more
Company replied
Company details
- #4 of 7 best companies in Information Services
- #3 of 5 best companies in Automation company
- #69 of 121 best companies in Business-to-Business service
- #14 of 22 best companies in Cloud Computing Service
- #4 of 4 best companies in Records storage facility
Written by the company
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Contact info
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, United Kingdom
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Very quick and efficient service
Very quick and efficient service, timely response to emails and files are sent quickly. Team are very helpful.
4 March 2026
Reply from Restore Information Management
Thank you for your review Helen. We are pleased to hear you received the service level we aim to provide for our customers
Great customer assistance.
3 March 2026
Reply from Restore Information Management
Hi, Thank you for your review, its great to hear that you a pleased with our service
Reply from Restore Information Management
Hi Angela, thank you very much for your review, We are pleased to hear of you satisfaction with the service provided
Reply from Restore Information Management
HI Raymond, thank you for your review, we appreciate your kind comments
Reply from Restore Information Management
HI Wendy, thank you very much for this review, we are greatly pleased to hear of this
Next day collection
Next day collection - already been collected which is brilliant as office is clear again - thank you for your speedy collection
5 March 2026
Reply from Restore Information Management
Hi Mandy, many thanks for your review, we are very happy to hear of your positive experience
Reply from Restore Information Management
HI Elizabeth, many thanks for your review, we are pleased to hear about your satisfaction with the service provided
Highly recommended
Communicative, punctual, friendly and professional. Highly recommended
25 February 2026
Reply from Restore Information Management
Hi Nick, Thank you for your review. We are pleased to hear of your happiness with our service
GP Surgery medical notes
GP Surgery medical notes
Reasonably happy except
1) When sending files for storage, entering a valid NHS# does not auto-populate name and DoB fields
2) When requesting a retrieval for a single patient, experience has shown me it is a good idea to search multiple times (name, DoB and NHS#) to ensure best chance of finding every file I require
27 February 2026
Reply from Restore Information Management
HI John, many thanks for your review, i shall pass this on to the relevant people who will be in touch to discuss this with you
Quick response
3 March 2026
Reply from Restore Information Management
Hi Shankari, thank you for your review, we are pleased to hear about your satisfaction with the service provided
Happy customer
Staff are super helpful and efficient. Very informative, this helps to plan and get the job done. Thank you!
28 February 2026
Reply from Restore Information Management
Thank you for your wonderful review. Your kind comments regarding the service you received from us, are very much appreciated
Prompt response
28 February 2026
Reply from Restore Information Management
Thank you for your kind review. We are please to hear you received a speedy response from us
Restore Management Team excellency
Thanks to Pauline McGeough's clear explanation on how to have my query sorted out. All Restore Management Team I've come across with showcased their excellency. Good job!
24 February 2026
Reply from Restore Information Management
Hi Giuseppe, thank you for your glowing review, we are very pleased to hear this. I shall pass this onto Pauline and her team
Speedy Collection
Friendly staff member, arrived within 24hrs of request going through.
25 February 2026
Reply from Restore Information Management
Hi, thank you for your review, we are pleased to hear about your satisfaction with the service provided
Online Review of processes
I completed the on line log an order, thsi was not processed, I had to chase this several times, I was assured the collection was not booked however the date given no one turned up.
I then received an email to state that the collection would be Wednesday 25th February 26, however the driver turned up on Monday morning 23.2.2026.
On a plus side the driver was very nice pleasant and helpful, he has been before and give him 10 out 10.
Review the online process needs looking at.
19 February 2026
Reply from Restore Information Management
Hi, thank you for your review, i shall pass this to the relevant team who will be in touch regarding this matter, we are pleased to hear of your satisfaction with your driver
The response is very quick when you…
The response is very quick when you send an email requesting notes; and the notes are received in a timely manner
14 February 2026
Reply from Restore Information Management
Hi Susan, thank you for your review, we are happy to hear that you are pleased with the service that you receive from us
File come on time when request is a…
File come on time when request is a quick service
18 February 2026
Reply from Restore Information Management
Hi Geeta, thank you very much for this review, we are greatly pleased to hear of your happiness with our service
Excellent service
Excellent service. ordered restore boxes and they were hear within 2 days.
13 February 2026
Reply from Restore Information Management
Hi Glynis, thank you very much for your review, we are very pleased to hear this
Restore replied to my enquiry so quickly
I initially phoned on 6th Feb and followed up my enquiry with an email giving Restore the details they needed. Restore kept in touch and it only took them 3 days to resolve my query. Great service.
6 February 2026
Reply from Restore Information Management
Hi Sue, thank you very much for this review, we are greatly pleased to hear of your happiness with our service
Boxes arrived quickly and service was…
Boxes arrived quickly and service was quick to respond
12 February 2026
Reply from Restore Information Management
Hi Tara, thank you for your review, we are please to hear that you are satisfied with the service provided to you
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