We think the system is good for shops who only buy from Booker but very stressful for using other wholesalers too Getting items onto the system is a pain Being given a new employee to liase with w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
£3,500 system, which they advertise for £1000 and then £3,500 for over three years for system maintenance that you can’t get out of. Hi Hannah, When I did cancel the monthly maintenance payments, yo... See more
Company replied
Have been using this system for 6 months now still have major problems. Spent 2 days with Matt going through these problems, he has passed them up the chain of command to no avail. This system is basi... See more
Company replied
Has a lot of catching up to do with other systems out there Lot of basic stuff wrong with system Ie profit report not accurate Price changes with out printing labels Etc etc Yes if you can co... See more
Company replied
Company details
About ShopMate
Written by the company
Meet ShopMate
Dependable EPoS for convenience stores
ShopMate is a comprehensive system that helps you manage your store every day - from pricing and promotions to stock management and point of sale.
How ShopMate Helps You Flourish:
- Wholesale prices and promotions updated automatically
- A wide range of intuitive, actionable reports
- Regular software updates
- Expert UK-based technical support
- Supercharge ShopMate with a variety of first and third-party integrations.
Find out more about ShopMate
Contact Us
Contact info
United Kingdom
- shopmate.co.uk
1.3
Bad
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ShopMate
Thanks for the review. Glad you're happy with the service.
Very good helpful good service
22 December 2022
Reply from ShopMate
Thank you for your very kind review. We pride ourselves on our helpful Technical and Customer support teams. If there's anything you need, please do contact us!
J
Very good tech team.
3 February 2021
Reply from ShopMate
Thanks for the review. Always happy to provide support when needed.
I had a technical issue I needed help…
I had a technical issue I needed help with on my till and the guy Tom was fantastic talking me through it step by step over the phone and believe me I am useless 🙃 when it comes to technology but he was great teaching this old dog new tricks!
30 January 2021
Reply from ShopMate
We really appreciate the feedback. Happy to be able to help - if you need any further assistance please let us know.
Could have done with better training…
Could have done with better training otherwise it is good
12 June 2020
Unprompted review
Reply from ShopMate
Hi Harvinder
Thank you very much for the positive feedback about the general service. I'm sorry that you feel the training could have been better and I would be very interested to chat with you and find out more about your thoughts on how we could improve.
I'll contact you directly about this to see whether we can make improvements.
Thanks again!
James
Fantastic from start to finish and even…
Fantastic from start to finish and even explained more than I wanted to know to make it easier for next time
10 March 2020
Unprompted review
Reply from ShopMate
Thank you very much for such positive feedback :) We take real pride in our Technical Support Team and they'll be happy to hear that you'd had such a good experience! - James
Very nice person answer the phone
Very nice person answer the phone. Matt very helpful nothing was a problem for him, sorted many quarries I had, and talked me though the program,
2 March 2020
Unprompted review
Reply from ShopMate
We're glad that you found our support team helpful and effective. If you ever run into any other issues with ShopMate EPoS or your business as a whole, we're here to help! - James
The issue was dealt with promptly
The issue was dealt with promptly. Thank you :)
2 March 2020
Unprompted review
Reply from ShopMate
Thank you for the feedback! We are delighted to hear that you're happy with your experience as a member of the TRDP family. If we can be of any further assistance then please don't hesitate to get in touch! - Donna
Great Services
I am with them 10 years. they never let me down. Service level is same all the time from 10 years ago to till now. Absolutely fantastic service. Quality staffs and they are very friendly and helpful. Till system and reports are very easy to use. The company you can trust from my experience.
7 January 2020
Unprompted review
Reply from ShopMate
Thank you for the feedback! We are delighted to hear that your experience with us has been a 5-star one for a full decade. If we can be of any further assistance then please don't hesitate to get in touch! - Calum
Quick and easy
11 December 2019
Unprompted review
Reply from ShopMate
Thanks for your feedback! Delighted to hear that you have enjoyed a 5-star experience with The Retail Data Partnership. If we can be of any further assistance, please don't hesitate to get in touch! - Calum
They are just brill
They are just brill. very professional . i ll definitely recommend .
4 December 2019
Unprompted review
Reply from ShopMate
Thank you for taking the time to give us your feedback! We are delighted to hear that your dealings with The Retail Data Partnership has proven to be a 5-star experience. If we can be of any further assistance in future, please don't hesitate to contact our team. We look forward to continuing our partnership together! - Calum
Fantastic system and support.
Fantastic system, easy to setup and the phone support when we've need it has been superb. Prompt, knowledgeable and very friendly. Highly recommended. 5 star service!
30 November 2019
Unprompted review
Reply from ShopMate
Thank you for taking the time to give us your feedback! We are delighted to hear that your dealings with The Retail Data Partnership has proven to be a 5-star experience. If we can be of any further assistance in future, please don't hesitate to contact our team. - Calum
Really easy to talk to
Really easy to talk to, I'm not a computer person but they guide you through the process and it's easy, also they can fix things while you are talking to them, the man was fixing my problems from his computer excellent service thanks alot
18 November 2019
Unprompted review
Reply from ShopMate
Thank you for your feedback! We are delighted to learn that you have enjoyed a 5-star experience with TRDP. If we can be of any further assistance please don't hesitate to call. - Calum
We think the system is good for
We think the system is good for
shops who only buy from Booker but very stressful for using other wholesalers too
Getting items onto the system is a pain
Being given a new employee to liase with was unfair trying to set up the till was a nightmare
Paying for the service to do this would not have helped the manual seems to be written for another system not ours not impressed at all
14 November 2019
Unprompted review
Reply from ShopMate
Thank you for taking the time to voice your feedback in terms of the service you have received. I am sorry to hear that you aren't fully satisfied with proceedings.
We offer access to price files from all major wholesalers, but the nature of the Booker deal that you hold limits such action. Any misgivings about our service will hopefully be rectified with the phone-based training session we have arranged with yourself for this afternoon. I hope this call solves any grievances with your ShopMate till.
Thank you once again for bringing this issue to our attention.
New printer install issues
The lass who helped me was brill, talked me through the steps to get a receipt printer to work with a older version of til.
12 November 2019
Unprompted review
Reply from ShopMate
Thank you for taking the time to give us your feedback! We are delighted to hear that your dealings with The Retail Data Partnership has proven to be a 5-star experience.
Donna
prompt response
prompt response, problem solved immediately.This was a problem that we could have solved ourselves had we the time, confidence and expertise to deal with it.Always use an expert.
8 November 2019
Unprompted review
Reply from ShopMate
Thank you for taking the time to give us your feedback! We are delighted to hear that your dealings with The Retail Data Partnership has proven to be a 5-star experience. If we can be of any further assistance in future, please don't hesitate to contact our team. - Calum
All issues always resolved on a phone…
All issues always resolved on a phone call to the Technical Support. Also helpful with suggestions recommended.
29 October 2019
Unprompted review
Reply from ShopMate
Thank you for your feedback! We remain delighted that our support teams continue to provide 5-star service to all of our clients. If you ever need any further help, please don't hesitate to contact us again. - Calum
excellent service and accurate data
22 October 2019
Unprompted review
Reply from ShopMate
Thank you for taking the time to give us your feedback! We are delighted to hear that your dealings with The Retail Data Partnership has proven to be a 5-star experience. If we can be of any further assistance in future, please don't hesitate to contact our team. We look forward to continuing our partnership together! - Calum
Always very helpful...both their reps…
Always very helpful...both their reps or the technical staff
15 October 2019
Unprompted review
Reply from ShopMate
Thank you for your feedback. We are delighted that you have enjoyed your experience with us! If we can be of any further assistance, please don't hesitate to call again. - Calum
always helpful
29 September 2019
Unprompted review
Reply from ShopMate
Thank you very much for the feedback! Our support teams are always here to help and it's great to hear that you've gotten the help you need. If you ever need any further help, please do not hesitate to contact us again!
James
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.