Retro Clasico Reviews 

3,937
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported that their orders never arrived and emails requesting updates, tracking details, or refunds were completely ignored by the company. Consumers also experienced recurring issues with incorrect items being sent, a complete lack of contact numbers, and poor overall product quality. Some reviewers were happy with their purchases, noting that items arrived quickly and looked lovely. A few customers mentioned that their orders eventually arrived as expected and praised the well-made products. Many people highlighted that certain quirky gifts were delivered successfully and brought great joy to their recipients.

What people talk about most

Order

Customers had negative experiences with order fulfillment, consistently reporting that items never arrived... See more

Product

Reviewers mention ambiguous feedback about the product, as experiences vary significantly. While many... See more

Response time

Consumers express deep frustration and dissatisfaction regarding the response time and lack of communication.... See more

Delivery service

Users describe negative interactions with delivery_service, expressing frustration over missing orders and... See more

Customer communications

Customers consistently note negative experiences with contact, highlighting that numerous emails sent for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Got sent the wrong product. I accept these mistakes happen but this hasn't been rectified. Every email chasing has been ignored and has now been over a month. From what I can see the only way of getti... See more

Rated 3 out of 5 stars

Bizarre and not doing yourself any favours! My poster arrived and it’s lovely. I am sure you could find some way of making your business work so people get updates and delivery dates and you reply.

Rated 1 out of 5 stars

Received the wrong item and despite immediate responses on the day from. Matt which made me feel much better, a complete radio silence followed. Sent 3 x emails asking when to expect the correct item... See more

Company replied

Rated 1 out of 5 stars

I ordered an item and was told it was dispatched on the 22nd December. I wasn't expecting a quick delivery over the busiest delivery period of the year but my item still hasn't arrived and I have ha... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Retro Clasico are the makers of luxury traditional striped football scarves made from 100% finest merino wool.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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2.3

All reviews

(3,937)

44 reviews in the last 12 months

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Rated 4 out of 5 stars

Great item , but need to improve communication skills with customers

Item arrived today whoop whoop!!.
I'm sure my brother will love it for his birthday. Item is great maybe brush up on your communication skills by replying to emails .
Ordered a t shirt on 14th sept I've sent two emails and had no replies. In my account it's still showing as processing? Avoid ..

Apparently it's been dispatched today , I'll update review when/ if it arrives

23 September 2025
Unprompted review
Retro Clasico logo

Reply from Retro Clasico

Hello kristelle your order was dispatched today

Thanks

Rated 1 out of 5 stars

2 separate orders but nothing received.

I ordered an item in the middle of August. I received an email to say it had been dispatched but nothing was ever received. I emailed the company and received no reply. I had to contact my bank to get my money back. I thought these things happen with the post (but no excuse to ignore customer service emails) so I ordered the item again. It’s been the same outcome, an email to say it’s been dispatched allegedly by 1st class but no item has arrived. I’ve not contacted the company about this 2nd order as I see there being no point. Even if the item eventually arrives I’ll never use this company again. It seems like an absolute lottery if you receive your items going by others experience.

23 September 2025
Unprompted review
Rated 1 out of 5 stars

Poor company

Ordered 2 tshirts nearly 2 weeks ago. No replies to emails or any socials. Poor customer service. No items delivered or confirmation email. Will probably need to contact bank for refund now.

15 September 2025
Unprompted review
Retro Clasico logo

Reply from Retro Clasico

Hi Chris could you email with your order number please and I will check the tracking on this order

Rated 1 out of 5 stars

Ordered a T Shirt

Ordered a T Shirt. Never arrived. Customer service awful. Eventually contacted me to let me know that the courier had delivered it. They hadn't at all and there was no photo to back it up. That to them would appear to be the end of it. Avoid.

24 July 2025
Unprompted review
Rated 1 out of 5 stars

Poor service. Possible con?

Ordered t-shirt 23rd July, to attend Oasis concert 8th August. Hadn't arrived in time and emailed to arrange refund. Email ignored, and no reply recieved by 20th August.

No contact phone number listed either. Seems suspicious on hindsight.

Would not recommend.

23 July 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a mug

I ordered a mug. It never arrived

12 August 2024
Unprompted review
Retro Clasico logo

Reply from Retro Clasico

Hello Jeremy I cannot find your name in our recent orders. Do you know your order number / date of order?

Thanks

Rated 5 out of 5 stars

Great products

I've ordered various clothing items from RetroClassico, all very good quality and delivered when expected. Will be making another order again soon.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

This is a late review

This is a late review. I bought a Leeds United scarf as a Christmas present for my son in law. He was extremely impressed and pleased with the gift.

25 November 2024
Unprompted review
Rated 3 out of 5 stars

I ordered a Tottenham europa league win…

I am editing this review.

I have had difficulty getting my order as it was incorrect to start and the replacement took 3 weeks and a lot of emails back and forth.

However I am going to commend Matt as he did reply promptly to my emails and got the replacement out to me.

I will criticise when things are poor (which they were initially) but happy to give credit where due and Matt has redeemed the companies name in my eyes with his positive attitude and actions.

5 August 2025
Unprompted review
Rated 1 out of 5 stars

AVOID!!!!!!!

Ordered a personalised Oasis tour t-shirt and paid for Royal Mail 1st Class delivery 5 days later I got an email to say item dispatched. A week later, nothing received, emailed customer services who just gave me a tracking number for EVRI (not who the parcel should have been sent with) that had clearly just been generated. A week later, still no item and EVRI still awaiting parcel.

Avoid this company, it appears to be a total scam!

12 July 2025
Unprompted review
Rated 1 out of 5 stars

Disgraceful Company ordered a couple of…

Disgraceful Company ordered a couple of mugs that I never received. No Customer Service. No Refund.
Avoid this company at all costs. Total Scammers

29 July 2024
Unprompted review
Retro Clasico logo

Reply from Retro Clasico

What is your order number Ian? We haven’t received any email from you regarding a mug order not received

Rated 1 out of 5 stars

Don’t use this service

Don’t use this service! I ordered 2 t-shirts and they didn’t deliver within their service level agreement dates which meant that I didn’t have them for the event I needed them for. When asking them for help I didn’t get any. Beware!!!

25 July 2025
Unprompted review
Rated 1 out of 5 stars

Zero response, zero customer service! Happy to be proved wrong!

Zero response. Zero customer service. Happy to be proved wrong. I ordered an A3 poster! Mid to late June, nothing has arrived. We have a ring doorbell so we have not missed any deliveries. I was emailed on the 26th June telling me my order was dispatched, yet still nothing has arrived. I have emailed the email address stated very clearly on the website, it’s the one that sent out the notification of delivery. I have emailed multiple times and STILL have no response. Here is the order number… someone PLEASE contact me to resolve and I will remove this review!

Your order is on its way!

We have finished processing your order.

[Order #277786] (June 26, 2025)

25 June 2025
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service - No Goods Received

I placed an order with the company which took 7 days to dispatch. This is not a problem as the order was potentially a bespoke set of ceefax mugs.

Received notification that the order was dispatched 25 Jun…waited until 2 Jul before contacting the company as the order wasn’t received.

They responded to state the order was delivered and gave me the delivery link for the courier they used.

Neither this company nor the carrier notified me of the deliver attempt which was placed in the bin!!!!! I have pulled the CCTV as evidence that no note was attempted to state where the item was left. In addition, as this company had not provided me with the courier notice no ‘safe place’ was able to be designated.

After several attempts to contact the company about either a replacement or refund - absolute silence from them.

Avoid this company at all costs. Whilst my order is only £30, to some that is a lot of money given the current climate.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a rugby shirt phone case for…

I ordered a rugby shirt phone case for my husband for his birthday, he still has the phone case now after two years and it is still in great condition. The item arrived well in time and fitted his phone perfectly. Great value for money and great service. Thank you.

4 July 2024
Unprompted review

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