Retrosoccerkits Reviews 

Ordered on 6th December, email received on the 9th to say order despatched and to give a Royal Mail tracking number. Still no sign of it even arriving with Royal Mail. I have sent 3 emails and a message through their website. Not one reply received. I appreciate it is Christmas so shipping times be longer but the lack of customer care is shocking. All I want is an update to know whether my order will be here for Christmas or not.

I had a question to ask about my order & they were very quick to answer my question. I found the company to be very professional.

Ordered a 93 Newcastle united home shirt arrived today a little bit delayed but it is Christmas so expected it to be late. Its a great shirt I'm well pleased with it. I would recommend and I will be ordering again.

I ordered 3 tops on 18th Novemeber. Total cost £80. I have not received them yet. I have emailed James twice with no response. Please can someone reply to my emails. I will wait til Friday then I will dispute this payment with my bank.

Placed an order for a shirt on November 12th. Delivery time was supposed tom be 4-6 days however after a couple of weeks I got in contact with this company asking where the shirt I ordered was. Was informed it would come the following Monday however this did not happen.
Since then I have sent two further emails but have received no response. This is shockingly bad customer service which has left me £43 out of pocket.

I am writing this review in the hope that I get some kind of response. I have sent about 5 emails and also clicked on the contact button on the website and no replies.
I ordered 3 shirts on the buy 2 get 1 free deal..... I have been sent an email saying one of the shirts is out of stock - even though they are still advertising it on their website and you are still able to order it. I only ever ordered the 2nd shirt so that i could get the free one. they've said to reply to their email if i want a code for a reduced price shirt, i've replied saying yes but NO REPLY. The other 2 shirts have still not arrived - order placed 5.12 and delivery time on their website currently states 2-6 business days. It's not the late delivery time that's the issue it's the response to any emails and messages . In addition to this the tracking number they have provided is wrong so i am unable to find out if the order is on it's way or not. I just need to know if they are going to arrive and if so when. I will happily remove this review when i get a response from them. This is so frustrating as they are Christmas presents and i am running out of time to find replacements if the order doesn't arrive. PLEASE REPLY TO MY EMAILS!!!

Have written previously but had to share my disappointment yet again. Order placed on the 15th November for a birthday present which has now come and gone and still no shirt. No response after multiple emails and requested a refund but surprise surprise no response to that either. £40 out of pocket this side of Christmas.....thank you very much!!!!!!! (not!)

Shirts arrived today and they are fantastic replicas. Love them! Few people on here having a dig at delivery speeds. I did have a bit of a delay but that was clear from the outset and after emailing them, I got a timely response. Also gotta accept it’s Xmas and they are probably pretty busy!!! Anyway great job, thanks guys

Very good shirts! Delivery took a while longer than it should have but they were very busy. If you’re prepared for a little wait the tops are worth it

Great shirts, good deal buy 2 get 3, could be quicker posting if I wanted to quibble, but all good. Will use again. Cheers

The place to go for retro shirts! Bought a bunch of football tops from retro soccer kits and each one is top quality. Returned a few for bigger size and James and the team have been really helpful.

12/12
An update. I’ve received a shirt delivery today. But I’ve had an incorrect delivery. Instead of the 1982 Retro wales home shirt I ordered I have received a black Manchester United and a white Audere est facere (no idea what team this is). James, I’m not sure what to do about this. I’m happy to return if you pay/refund the postage but I’d like the Welsh shirt I ordered sent by guaranteed next day delivery as I need it by Friday at the very latest.
Equally if anyone has received my shirt and these are yours I’m happy to organise independently.
Please can you get in touch James.
My order number is 10694.

Very much like the other reviews. I’ve ordered a shirt on the 24th November. Had an email with a tracking number on the 28th but Royal Mail are apparently still waiting for it. Have emailed twice and filled out the online form but haven’t had a reply. This is a gift for someone in USA so now it’s likely they won’t receive it in time for Christmas. I’ve been holding back writing a review in the hope that every time I check the tracking that it’s changed but it’s been 10 business days days since I ordered and 8 business days since I received the tracking number. I’d like to know what’s going on please James? Completely understand it’s a busy time but please communicate with your customers. If it’s been sent please update me and Royal Mail. If it’s lost or if you no longer have the shirt please update me and refund me. It’s really important to keep the communication going. Having a small business works both ways. Once I have been updated / received the shirt I will re- evaluate this review.

I don’t know if some of the good reviews on this page are done by the owner himself but whomever you are, all I want is transparency. If in any case it were to take a year to deliver the kits the least you could do is just communicate that to your customers. I’m still waiting for the kits after ordering on the 25th of November. Needed to send them to someone oversees this weekend but with how it’s looking I probably won’t be able to. Huge disappointment and I don’t know what to do in this case. Paid a lot of money James! Please fix this!

So the shirts are finally here on the 12 of December and they look great! Gave this a three star because I still didn’t get to send them overseas on time which was the whole point of ordering them. Ultimately it came down to poor communication or pretty much a non existent one. With that present this is clearly a 4/5

I ordered on 26/11 and expected it to take longer than usual because of Black Friday but it's been too long now and I've emailed twice and had no reply like a lot of others. Got a tracking number but says they're waiting for it to get to Royal Mail. I'm all for supporting small businesses and just want the shirt for my son for Christmas and will absolutely change my review if someone can tell me when I'm going to get my item?

The top arrived today, still no formal contact but as I promised changing to 4 star as the top looks great...

EDIT - my 3 tops arrived today and they are really great quality, never did get a response to my emails or a reply on here but in fairness the tops were well worth the wait and would order again knowing it might take 2 weeks BUT, for their own sake I really hope the communication improves!

Placed an order on 24th November and have had the same happen to me as many others below. Received a tracking number but Royal Mail are “expecting” the parcel. I’ve emailed 3 times but unfortunately not had a reply so hoping to get a reply on here?

I’m all for giving small business a chance and being patient and if you update me I’ll happily review my score but just want an update if possible?

Best replicas I've ever bought. Great service and communication. I'll definitely be buying more.

DREADFUL beware!! Despite response below, still no reply to my 3 emails 10/12/23 and still not dispatched within the days advertised. If you will only reply here, please either respond to my email or refund my order!
I have emailed the company 3 times for an update on my order. It should have arrived by now. They create a shipment for it on their Royal Mail account but then don’t dispatch it. No reply, no updates. Please be careful with your money and order elsewhere.

Unbelievable service, very friendly and helpful staff. 100% recommend

Pretty much the same as the other comments BUT I did get a response and my shirt is to be dispatched early next week so fingers crossed.
Can totally understand if demand is high and don't mind waiting as long as I know what's happening.
Don't really want to put a claim in on my credit card so hopefully will receive it.

As per everyone else’s comments ordered and stated shipped on the 19th have chased twice and no reply…I don’t mind things being late if you get them and told upfront but like others worried that it’s not going to turn up at all. Maybe time to contact the bank and see if the money can be recovered for lack of goods!

Edit - item has now turned up, I am happy with the shirt, maybe give a 3 week lead time on delivery which is reasonable to expect, people may not be so quick to complain about delivery times and wonder if it is to turn up.